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Abbots Roofing & Building

Member of Checkatrade for over 1 year
Abbots Roofing & Building Feedback Scores
13 feedback reports
with an average score of 9.4 out of 10.
Works in
Poole, Bournemouth, Lymington, Southampton, Salisbury, Dorset
Contact
name: Ms Melanie Heveran
address:
Bournemouth, Dorset, BH7 6DS
telephone: 01425 479814   Enlarged for easy dialing:
01425 479814
email:
web:
Skills
Main work undertaken
Brick/Concrete Structural Repairs, Brickwork/Pointing, Builder, Chimneys, Concreting, Dormer/Roof Windows, Extensions/Conversions, Fibre Glass Roofing, Flat Roofing, Flint/Stonework, General Building, Groundworks/Demolition, Leadworks, Loft Conversions, Moss Removal, New Builds, Pitched Roofing, Polycarbonate Roofing, Refurbishments, Roofer, Roofing Repairs, Rubber Roofing
Approved Subcontractors (indemnity held)
Electrical undertaken by Bruce Mclaren Electrical D100884
Gas Safe Registered undertaken by Lucas Heating Services 231503
Accreditations and Memberships
Checkatrade


Company Information
Interviewed on: 14 June 2012 Public Liability Insurance: Current - Verified on 7 October 2013
Limited Company: No Insured by: Aviva Insurance
VAT Registered: No. 122 6632 38 Coverage amount (£): 5,000,000
References 4 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Abbots Roofing & Building joined in June 2012.

Trade supplier
As we are a supplier and not a customer I can only comment that they pay their account on time and use quality materials. We know of them as being a reputable company.
Trader in Poole, 20 June 2012
Roofing Services
Abbots have done several different kinds of jobs over the past 3 years or so. Their standard is very high and I would be happy to recommend this company.
Customer in Lymington, 20 June 2012
General building and roofing services.
Their phone contact is very friendly and efficient. They react quickly to emergency call outs. Their quoted work is carried out on time and to the price agreed. The work is always competently done.
Customer in Swanage, 20 June 2012
I would be happy to recommend this company. General roof repairs and roof clearance.
Customer in Poole, 20 June 2012
Feedback Reports Showing 10 out of 13 (reviews based on work commenced)
Total recommendations: 13, average score 9.4 Last six months: 1 reports, average rating 4.8
Scores:
6Tidiness: 6 out of 10 6Timekeeping: 6 out of 10 6Courtesy: 6 out of 10 1Workmanship: 1 out of 10
4.8
Combined score: 4.8 out of 10
4.810
To clean and repair a section of guttering to stop the leak etc.
Demanded payment for partial work undertaken in clearing the guttering around the house even though they were leaving me with the end of the guttering removed from the roof which they could not repair and stated I needed all the guttering replaced. Their office backed them up and refused to send out a bill with details when I told them I had contacted my Surveyor who said I was within my rights not to pay for the work until completed as estimated and that they should know that parts are available to make the connection
Customer in Poole, 14 February 2014  
Response from Abbots Roofing & Building:
We supplied the customer with an estimate to unblock all downpipes and guttering and to carry out a small repair to the guttering, which the customer accepted.When work was being undertaken on the 14th February 2014, we advised the customer we were unable to repair this mentioned section of guttering and it required renewing. All down pipes were cleared and all guttering cleaned free from debris, leaving water flowing freely. We only charged the customer for the clearance and explained we would not charge for the repair which we were unable to complete.The customer advised me on the phone she wanted a ‘bodge’ job done as the property was being sold and that she would not pay any money unless this was done, which I obviously explained was not the way in which Abbots operates. The customer has still to date not paid any monies for the mentioned works; therefore I cannot understand the complaint as no monies have been paid for this work.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Various building works, new cloakroom etc
Excellent throughout, Abbots are due to return for more works.
Customer in Poole, 18 September 2013  
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Replacement of tops and repair the leaks.
Fully satisfactory.
Customer in Winchester, 24 July 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New kitchen.
Excellent job well done. Cannot fault from start to finish.
Customer in Southampton, 4 July 2013  
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Replace faulty valves in toilet cistern.
A pleasant gentleman who left me informed at all stages of the work carried out.
Customer in Poole, 24 June 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New kitchen sink fitted
The service provided was excellent
Customer in Poole, 23 April 2013  
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.5
Combined score: 8.5 out of 10
8.510
Locate water leak and mend.
Work carried out well. There was no warning of labour rate at £110 per hour. Total was a severe shock.
Customer in Poole, 17 January 2013  
Response from Abbots Roofing & Building:
These rates were emergency callout rates which were quoted to the customer when the appointment was booked and again agreed and signed for before works commenced. The customer had no complaint whilst we were carrying out the emergency repairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Repairs to hole in flashing, lead work, gutter clearing and cement work to roof.
Phoned for help on a Sunday evening (after 24hrs of useless home emergency cover still not providing us with any), non patronising, friendly and helpful reply. Help arrived 9 am the next morning. Photos taken of problems and work all done a week later. Appear reliable, experienced and trustworthy. Work appears good, no more leaks despite heavy rain! Would definitely use again.
Customer in Salisbury, 2 December 2012  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Locate and fix leak in roof.
Polite, efficient and effective, and on time.
Customer in Brockenhurst, 19 October 2012  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Replaced oven
Very polite, work done was clean and tidy. Gave complete safety check. Price was kept too. Very satisfied.
Customer in Bournemouth, 5 September 2012  
These are only the latest 10 customer monitoring reports. Click to see all 13 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.