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Albion Windows & Conservatories Ltd

Member of Checkatrade for over 5 years
Albion Windows & Conservatories Ltd Feedback Scores
75 feedback reports
with an average score of 9.3 out of 10.
Works in
London, Croydon, Bromley, Sutton, Kent, Surrey
Contact
name: Helen Else
address:
Croydon, CR0 6RE
telephone: 0208 6550066   Enlarged for easy dialing:
0208 6550066

0500 344028
email:
web:
Company Profile
A family business covering all aspects of double glazing, windows, door and conservatories with over 25 years of experience. Fully insured and guarantee.
Skills
Main work undertaken
Conservatory Repairs, Double Glazing Installer, Double Glazing Repair, Fascia/Soffits/Guttering
Also skilled in
Windows/Doors/Conservatories
Accreditations and Memberships
Company Information
Interviewed on: 19 September 2008 Public Liability Insurance: Current - Verified on 15 March 2014
Limited Company: Registration no. 3192528 Insured by: NIG
VAT Registered: No. 676399668 Coverage amount (£): 5,000,000
References 4 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Albion Windows & Conservatories Ltd joined in September 2008.

Double glazing.
Friendly, good reliable service. Work done on time. Clean and tidy. Good aftercare service. Great windows and doors. I would be happy to recommend them.
Customer in Croydon, 25 September 2008
Trade referee.
We are a supplier to Albion, but can vouch for them as being good customers to deal with, always paying their bills on time. We know of them as being a reputable company.
Trader in Aylesbury, 25 September 2008
Trade reference. Supply and installation of double glazing products etc.
We know of them as being a reputable company.
Trader in Chatham, 25 September 2008
New Bay Window.
I would be happy to recommend them.
Customer in Croydon, 25 September 2008
Feedback Reports Showing 10 out of 75 (reviews based on work commenced)
Total recommendations: 75, average score 9.3 Last six months: 7 reports, average rating 9.4
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Replacement of large Kitchen Window
Very pleased with the work. Would definitely use again.
Customer in New Malden, 7 April 2014  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
3 windows and front door
I would recommend this company.
Customer in Welling, 24 March 2014  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
New back and front doors.
Well finished and expertly done with attention to detail.
Customer in Croydon, 13 February 2014  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Four sash windows.
First time I've used this company and would not hesitate to use them again. They came recommended and have lived up to that recommendation totally. Right through from pre-sales, survey and fitting Albion Windows and Conservatories Ltd has shown complete professionalism and I did get that call afterwards to check I was satisfied. The windows look great! Thanks Albion Windows and Conservatories Ltd!
Customer in Croydon, 6 February 2014  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Full house double glazing plus new front and back doors
I cannot speak highly enough about Albion Windows, from quote to finished product the service was excellent! The quote was honest and fair, only one quote was given unlike many other companies bullying salesman tactics of 6 quotes later. From accepting the quote the surveyor came round 7 days later and from survey to installation took 2 weeks which was fantastic! The 2 fitters were professional, helpful and tidy and did an absolutely fantastic job (tea and chocolate biscuits for fuel), they even came out to fix 1 window panel on a Saturday 3 days after install - that's true customer service!
Customer in South Croydon, 3 February 2014  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
6Tidiness: 6 out of 10 3Timekeeping: 3 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
7.3
Combined score: 7.3 out of 10
7.310
Change 5 old single glazed wooden windows to uPVC double glazing
I am really undecided in terms of recommending this company. The final products look very good and the fitters were very efficient. However, I feel the back office work is quiet poor. There was no follow up after I had placed my order for a survey appointment or fitting date. Moreover, I was badly advised not to fit trickled vent while my current windows had them. I have decided to add them to my order a few days after the surveyor came and pay extra for them. I was not informed that my request could not be fulfilled before the windows showed up on the installation date. It took a long time (2months) from surveyor appointment.
Customer in London, 18 November 2013  
Response from Albion Windows & Conservatories Ltd:
I am sorry to receive your comments. We gain the majority of work through recommendation and add on work so we do take negative comments seriously. I know there was a delay due to your planning permission and we have had some major changes with personnel but I apologise that you had to wait so long. Please also accept my apology for the confusion over the trickle vents for which the additional fee has been waivered.
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Replacement of 3 windows (one very large) and front door.
The workmen were polite and courteous throughout the day. They were extremely neat and the work looks to have been completed to a very high standard. I am very satisfied and would recommend them to my friends.
Customer in London, 24 October 2013  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310
All windows.
Really good product which looks good and I'm sure has added value to my property. Fitted speedily but confident fitters. Overall I'm very pleased. Would recommend them.
Customer in Belvedere, 17 October 2013  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
8Tidiness: 8 out of 10 6Timekeeping: 6 out of 10 9Courtesy: 9 out of 10 7Workmanship: 7 out of 10
7.5
Combined score: 7.5 out of 10
7.510
Replacement windows
Pleased with the windows but some were not finished off properly. Not good aftersales service.
Customer in Chislehurst, 17 October 2013  
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
Scores:
9Tidiness: 9 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
8.8
Combined score: 8.8 out of 10
8.810
Windows
Overall we are pleased with our new windows. The workmen were polite and friendly and did a good job. One window was damaged, so needed to be replaced. This was done on the agreed date, but I did need to chase it up with the office. Overall the communication was an area that let the overall service down. Messages and emails I left were mostly not responded to, it felt a bit pot luck if someone was going to be around to pick up the phone or not, and if they were whether they'd be able to assist or not. I would still recommend this company.
Customer in Epsom, 13 October 2013  
Response from Albion Windows & Conservatories Ltd:
Thank you for your feedback. Im sorry your experience of our customer care was not as we would expect. We have been extraordinarily busy and it seems that our office operations have not always been able to cope. Im glad you were happy with your installation.
Albion Windows & Conservatories Ltd www.checkatrade.com/AlbionWindowsAndConservatories/
These are only the latest 10 customer monitoring reports. Click to see all 75 reports!
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