“New porch and front door installation. Most of the work started well and sides and door installed without too much problem. A glass panel needed to finish the job was unavailable and needed to be ordered (lead time of 1 day advised). Amazon plasterer was due to come on an agreed day to complete job, but no show. Now 2 weeks from initial install and still have plywood up where glass should be, no plastering done and still no date from the Installation department - they say they will call, but never do. Recently had new windows from this company as well and very happy with them.”
Verified by Staff
– Customer in Fleet ( 1 ) 24 July 2017
Response from Amazon Windows:
We entered into a contract to manufacture and install a Porch for this customer, due to the complexity of the roof we could not order the front Gable Window until the pitch was ascertained. Once this was we placed the order at no time did we stress a day turn around on this product. We then contacted the customer and spoke to his wife and informed her we would not plaster until the gable was in and finished this she agreed with, I understand she did not relay this to her husband. We are still working on this contract at present.