“We are very disappointed by this. My wife and I called upon the services of this company to fix a leak in the ceiling of our guest room. We were charged £380 for work on the roof, which we paid promptly afterwards. A few days later the leak got worse such that there was serious water damage. We tried to contact Kevin by text, voicemail and email but heard nothing back. Finally we employed the services of another company. Turned out that the boiler in the attic was leaking and it had nothing to do with the roof at all. They have yet to respond.”
Verified by Staff
– Customer in Carshalton ( 1 ) 21 August 2015
Response from Anchorage Roofing Services:
We were contacted by the customer and asked to submit an estimate and repair a leak through the roof caused by a defective rubber vent pipe. We attended the property, removed the defective rubber collar sleeve and replaced it with a new aluminium collar. We also attended to the lead flashing around the vent pipe, leaving everything secure and watertight. The repair requested by this company was carried out in a professional manner and left in a satisfactory condition. We were asked to return because there was still a leak. We returned and, as there was no-one in, left our business card. We consequently learnt that there was a leak from the boiler situated in the loft. We were never told there was a boiler in the loft and would, in any event, not have inspected the boiler as we are roofing contractors and not plumbers/boiler engineers. We therefore feel that the customer’s comments are unacceptable.