Scores based on 10 reviews

Reliability & timekeeping
 
10
Tidiness
 
9.80
Courtesy
 
10
Workmanship
 
9.80

Invoice history based on 1 reviews.

 
 
 
Invoice History
Charged as per quote / estimate100%
Appointments reported as missed (6 months) 0
Average score 9.9
10 reviews
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We are a domestic refrigeration repair and servicing company and have been operating since 2006. As an approved service centre for many of the big name manufacturers, we carry out fridge freezer repairs in customers’ homes. Our engineers are fully trained, qualified and insured to carry out the work they do, offering the customer complete peace of mind that someone knowledgeable and competent is working on their appliance. 

 

We are specialists in frost free fridge freezer repairs and are comprehensively trained to carry out all systems work, such as re-gassing and compressor replacements. 

 

We have various City & Guilds accreditation's and as a Premier Authorised Service Centre for Samsung we have been awarded a Master Grade Certification as well as NVQ's for Electrical and Electronic Servicing on domestic appliances. Our company is regularly monitored by Samsung to ensure we are reaching or exceeding our targets in terms of overall customer satisfaction, speed of repair, punctuality, appearance and first time completion to name but a few. This is the kind of service all of our customers should expect and we are focused on getting this right every time.

 

Our company provide a friendly service from start to finish. Fridge freezers don't always break down between the hours of 9-5 Monday to Friday, and we know how important it is for our customers to be able to speak to someone as soon as they know there's a problem. If it's Saturday night and you're concerned about a loud noise coming from your fridge, we would rather you phoned us immediately rather than wait until Monday morning.

 

We will always provide a fixed price call out and labour quote prior to every appointment. The price quoted is always the same price on the engineers visit. There are no hidden extra's such as additional charges after 30 mins, or additional charges if the job looks a little trickier than we first anticipated, or additional charges if we don't have the parts with us to complete the job on the first visit. The quoted price for call out and labour remains fixed. The only additional cost may be if parts are needed for the particular fault you are having but you are under no obligation to have any parts fitted if you would prefer not to. 

Based in

Kesgrave, Ipswich, Suffolk, IP5 2XR

Works in

Bury St. Edmunds, Clacton-On-Sea, Colchester, Diss, Felixstowe, Frinton-On-Sea, Hadleigh, Halstead, Harwich, Ipswich, Saxmundham, Stowmarket, Sudbury, Suffolk, Thetford, Tiptree, Woodbridge