No work carried out
The trader came and looked at the problem. Made suggestions that did not work. He was then not contactable for several days. I had to get someone else to fix the washing machine. The trader would not return the call out fee and has now gone quiet.
26 June 2013
Response from Barnes Electrical Service & Test Ltd:
The washing machine which the customer said was tripping the RCCD fuse on the consumer unit intermittently, on checking the appliance I found a deformed plug and on further examination found a faulty twin three pin socket I advised the customer that the socket needed replacing as it was a fire hazard and replaced the three pin plug on the appliance & checked the heating element in the appliance, I then carried out safety check on the appliance which it passed
I further advised the customer, who called me on the phone after the visit, to say that it was still tripping RCCD that unless he had the socket changed I could do no more than I had to make the appliance safe and that if it was the appliance at fault it was most likely the heating element failing under load. I advised what it would cost at which point the customer retorted he wanted his money back and was getting someone else.
I carried out the work to proper standard as far as I could until the socket was replaced in order for me to complete the job with a new heating element.
Had I replaced the heating element, and the appliance used from the faulty socket, it could have caused a fire.’