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Britelite Windows

212 feedback reports; 7 received in the past 6 months

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Feedback Received

The following reviews are based on work commenced.
Triple glazing all upstairs windows.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
So far, so good. Definitely conserve heat far better than original double glazing. Very little condensation now on bathroom window - lots before. And, as predicted, condensation on outside of windows in morning, as little heat escapes.
Customer in Sevenoaks, 4 April 2014   business
Installation of patio door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very efficient installers. Friendly but were professional. Tidy workers who were respectful of our property.
Customer in Sittingbourne, 22 January 2014   business
Five large bay windows fitted to replace original Edwardian windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The windows themselves are great quality and the optional Edwardian bars that were integrated into the double glazing provide a great match to the original window design. The fitters were exceptionally professional, helpful, diligent and careful. They left no mess and made good to a very high standard. They went way beyond what I had expected, thank you.
Customer in London, 6 January 2014   business
Window service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The work was great and workmen are also great and tidy.
Customer in Chatham, 5 November 2013   business
New bay window to front of house and removal of old.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Standard of work excellent .Efficient and professional job. Time and care spent on finish and workers showed pride in their work.
Customer in Snodland, 11 October 2013   business
Installation of replacement window.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
From estimate to installation all work was done cleanly and as ordered. No complaints at all.
Customer in Addlestone, 8 October 2013   business
Windows and doors fitted
Scores:
7Tidiness: 7 out of 10 3Timekeeping: 3 out of 10 6Courtesy: 6 out of 10 5Workmanship: 5 out of 10
5.3
Combined score: 5.3 out of 10
5.310
The windows look good and the original installation team were also good. Initially we were pleased with the customer service - they advised us not to go for triple glazing with astragal bars as other customers had been disappointed by the appearance so they offered us acoustic glass instead for the same price. However, when we reported a few issues after installation we felt Britelite were slow to respond and deal with those issues. They have now solved all the outstanding problems and also replaced 5 non acoustic units to solve the whistling noise. We are ultimately pleased with result - its just a shame it took 4 months of us chasing and getting them to take the whistling noise seriously. Good products and eventually good service. Customer service response times however could be better.
Customer in Woking, 7 October 2013   business
Replacement of upstairs windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Punctual, clean, efficient and friendly. We were very satisfied with the service.
Customer in Shepperton, 27 September 2013   business
Double glazing and new front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Windows and door of excellent quality Installed with very little mess.
Customer in Tunbridge Wells, 18 September 2013   business
4 replacement windows.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
8.8
Combined score: 8.8 out of 10
8.810
Rendering round windows, poor and uneven.
Customer in Herne Bay, 5 September 2013   business
Conservatory.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
First class workmanship, polite and friendly at all times. No litter or mess left on completion.
Customer in Chatham, 3 September 2013   business
Renew two bedroom windows.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Pleasant staff, clean working and finish. I'm very pleased with the work and have rebooked other windows etc.
Customer in Henfield, 30 August 2013   business
Patio door, inner door to front porch.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
They did what they said with excellent results! Very, very pleased.
Customer in Maidstone, 12 August 2013   business
New patio door and bathroom window.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We have used Britelite windows over the pact 4 years to replace all of our windows and outside doors. All of their work has been consistently excellent.
Customer in Tonbridge, 2 August 2013   business
French doors and windows.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
It was a friendly team they arrive on time and they left the house in good order after a very good job.
Customer in Orpington, 31 July 2013   business
Full replacement Sash U PVC windows.
Scores:
10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310
Quality of work to a high standard. Difficult at times to arrange the damage survey.
Customer in London, 26 July 2013   business
Pvc front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very good salesman and the men who fitted the door was also very professional and pleasant.
Customer in Maidstone, 4 July 2013   business
12 new windows 3 sets of french doors
Scores:
2Tidiness: 2 out of 10 2Timekeeping: 2 out of 10 5Courtesy: 5 out of 10 2Workmanship: 2 out of 10
2.8
Combined score: 2.8 out of 10
2.810
A catalogue of errors from start to finish (if only we were finished.....nearly 9 months on).  Messy workmanship, poor timekeeping and surveying errors resulted in a never ending job with which we are still having issues. I my opinion they are very helpful until they have all your money and then getting any kind of response is like getting blood from a stone (letters and emails are simply ignored).  They are full of reassurances at the start about how they will ensure everything is done to your satisfaction but we had a terrible experience and would not wish it on anyone.
Customer in Cranbrook, 24 June 2013   business
Replacement of double glazing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fast, friendly and efficient window company. Delighted with overall results. Job well done!
Customer in Gillingham, 5 June 2013   business
Replacement doors and windows fitted.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
The windows and doors team were very polite, asked my opinions about certain items and were hard working. The job was completed with minimal disruption.
Customer in Lightwater, 23 May 2013   business
As usual remarkable windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The men were exceptional, no mess at all, the windows remarkable, just had to put the curtains back that afternoon.
Customer in Faversham, 12 April 2013   business
New windows and doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Extremely tidy and work I could not fault at all, best tradesman I have ever worked with.
Customer in Gillingham, 12 April 2013   business
New triple glazed windows and doors fitted
Scores:
6Tidiness: 6 out of 10 6Timekeeping: 6 out of 10 6Courtesy: 6 out of 10 2Workmanship: 2 out of 10
5
Combined score: 5 out of 10
510
Within days the windows were opening then not closing, or not opening. The new composite front door would not allow access from outside after exiting, dropping on hinges, plus it could be opened from outside prior to that as there was no deadlock fitted. I paid for engineers to park outside my house for countless visits to try and fix the problem. Eventually those problems fixed for now, but new front door is now leaking. Nobody can visit to fix the problem for days, plus you have to fill out a form and return it to them before they will even book anything in. They have no emergency call out.
Customer in Bexleyheath, 12 April 2013   business
Triple glazed windows installed.
Scores:
10Tidiness: 10 out of 10 6Timekeeping: 6 out of 10 10Courtesy: 10 out of 10 6Workmanship: 6 out of 10
8
Combined score: 8 out of 10
810
Some faults but corrected quickly, friendly and quick.
Customer in Redhill, 18 March 2013   business
Installation of front windows including bay windows.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Was nice to deal with a Sales man who did not try the hard sell and explained everything. Windows installed to high standard and really pleased with the final result.
Customer in Beckenham, 14 March 2013   business
Replacement of patio door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very pleased with work done, disappointed with our details being passed onto 3rd parties we have received calls and letters from company's since work done. I would recommend this company.
Customer in Sittingbourne, 6 February 2013   business
Patio windows replaced
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very impressed with all work and people concerned.
Customer in Orpington, 1 February 2013   business
New door fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Found the work to be carried out efficiently and they turned up when they said they would.
Customer in Chatham, 29 January 2013   business
Replacement bathroom window
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Job completed quickly by a courteous and efficient young man. Very pleased.
Customer in Margate, 28 January 2013   business
Front door and window fitted
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Very good. Worked cleanly and tidied up afterwards and fully explained working of door lock.
Customer in Watford, 28 January 2013   business
New bedroom window
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
No complaints, I have used this company before and all has been most satisfactory.
Customer in Sevenoaks, 25 January 2013   business
Installation of French doors ( Double glazed ).
Scores:
10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310
Overall very good- used Britelite before and was not disappointed. First rate work.
Customer in Coulsdon, 12 January 2013   business
3 double glazed windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent workmanship, clean, tidy and professional.
Customer in Canterbury, 3 January 2013   business
Fitted two wood double glazed bay windows
Scores:
6Tidiness: 6 out of 10 2Timekeeping: 2 out of 10 2Courtesy: 2 out of 10 0Workmanship: 0 out of 10
2.5
Combined score: 2.5 out of 10
2.510
Total mess. Windows damaged by fitters , glass scratched by fitter , window furniture incorrectly fitted. Paint now coming off windows as incorrectly finished the list is endless.. They hassled us for money all the time , even when they had not finished the work, they were happy to do a deal rather than replace scratched windows. We would never ever recommend them to anyone. We have never been treated like this by any firm we have employed.
Customer in ', 3 January 2013   business
Fascias. Soffit and guttering.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Have used Britelite Windows before and always found good overall service.
Customer in Tunbridge Wells, 27 December 2012   business
Double glazed windows.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310
Appears to be good quality, but relatively expensive.
Customer in London, 28 November 2012   business
Four windows and 1 door
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
We were both pleased with the work and workman and the windows and door look very good.
Customer in Maidstone, 23 November 2012   business
Fascias and cladding.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A good job very well done, I would recommend this company.
Customer in Margate, 13 November 2012   business
A new back door and small window.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.8
Combined score: 8.8 out of 10
8.810
All the personnel from the sales rep to the installer were very courteous and professional.
Customer in Dover, 2 November 2012   business
One external door with two side windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Quick and clean, very good workmanship, very pleased with results.
Customer in Westgate-on-Sea, 9 October 2012   business
Two double glazed windows fitted
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
They provided an excellent service, nice guys.
Customer in Sunbury-on-Thames, 5 October 2012   business
Pvc front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The fitter was very pleasant and explained everything.
Customer in Crowborough, 5 October 2012   business
2 new double glazed windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Service was excellent in all aspects. I would recommend this company.
Customer in Maidstone, 1 October 2012   business
New window and door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very pleased with the whole process from quote to installation.
Customer in Tunbridge Wells, 1 October 2012   business
Guttering etc. Back door, 2 new glass for windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
From the salesman to the two workmen that did the guttering to the man that did the door and windows - excellent, helpful and kind.
Customer in New Romney, 28 September 2012   business
Replacement windows.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
All aspects of the work, from quotation to installation, were completed in a highly professional manner.
Customer in Tunbridge Wells, 17 September 2012   business
Excellent.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service from start to finish. Friendly and competent.
Customer in Bexleyheath, 12 September 2012   business
Sliding sash windows.
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 7Workmanship: 7 out of 10
8.3
Combined score: 8.3 out of 10
8.310
Very helpful, though need someone to come and check finish of works, other than the install team.
Customer in Shirley, 6 September 2012   business
New front door and turning bedroom window into balcony door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
This is the 2nd house that this company has worked on for us. Consistently high level of service, good quality product, always go the extra mile.
Customer in Hastings, 4 September 2012   business
French doors fitted in place of a window.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
The work was carried out quickly and efficiently and the fitters were helpful, willing and polite. Would use Britelite again.
Customer in Marlow, 4 September 2012   business
Replacement windows and cladding all upvc
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service from first visit of salesman to final work completed by fitters - I have no hesitation in recommending.
Customer in Tunbridge Wells, 31 August 2012   business
A very good quality professional service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent quality double glazing, courteous workmen and first class workmanship.
Customer in Chatham, 31 August 2012   business
Replace door and window of porch.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
The service was very good and first class fitter, very tidy worker.
Customer in Rochester, 17 August 2012   business
New door and side glass.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The service was very good clean and tidy and very helpful.
Customer in Greenhithe, 28 July 2012   business
Supply and installation of conservatory
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very good workmen, arrived when promised, surveyor very knowledgeable.
Customer in Sevenoaks, 26 July 2012   business
Four windows fitted
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Very pleased with service, friendly, tidy, made sure funiture was covered.
Customer in Snodland, 19 July 2012   business
Replacement pvc back door with cat flap.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Efficient, pleasant workman who arrived at the arranged time. Salesman and surveyor also reliable and efficient.
Customer in Chertsey, 16 July 2012   business
6 windows fitted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Highly recommend, workmen very pleasant, cleaned up afterwards, nothing was too much trouble.
Customer in Canterbury, 9 July 2012   business
Replacement front door.
Scores:
10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310
Clear information, efficient workmanship - very pleased with results.
Customer in Faversham, 8 July 2012   business
Replacement of windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, efficient and clean, workmen respectful, clean and efficient. House feels much warmer now even without heating.
Customer in Seaford, 6 July 2012   business
New kitchen door and 2 windows
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very tidy, very friendly, courteous, first class job all round.
Customer in Croydon, 5 July 2012   business
Replacement windows on house extension.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Very good service, polite, explained what they were going to do, great company.
Customer in Tilbury, 2 July 2012   business
New kitchen window.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Polite men, did job really well. Cleaned up well after installation.
Customer in Bexhill-On-Sea, 27 June 2012   business
Conservatory roof.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The workman was very friendly - tidy in work, we felt quite happy to have him in our house, we were very pleased.
Customer in Orpington, 26 June 2012   business
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Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.