“Burfield were given the car to check to provide a quote for the work which was duly given. Overall the work was fair, communication was excellent, however the issue was that a glow plug snapped whilst being removed and this was then a cost for us to have the remaining portion of the plug drilled out. If you have the vehicle to inspect this should have been checked before quotation. After agreeing to pay on collecting the vehicle only one glow plug had been replaced for £110. It was agreed to get the vehicle back on the road cost effectively, failing glow plugs take the car off the road.”
Verified by Staff– Customer in Hailsham ( 1 ) 14 November 2015
Response from Burfield MOT & Service Centre Ltd:
Thank you for your feedback. we are pleased you found our communication excellent. when inspecting vehicles for quotes we don't remove parts that would be part of replacement and so unforeseen problems with older cars can be apparent at time of replacement. we always communicate issues such as these to the customer. thank you for your feedback and custom.