Checkatrade

Capital Locks Ltd

68 monitoring reports, 18 have been received in the past 6 months.

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To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Opened Front door after locking ourselves out
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived very quickly (40mins) and within the time quoted. Very happy with speed and service.
Customer in Worthing, 12 May 2012 business
Fit new lock to front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quick and first class work. Would recommend to anybody.
Customer in Worthing, 30 April 2012 business
Changed locks for front and back doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Malcolm was pleasant, efficient and painstaking. Excellent service.
Customer in Lancing, 20 April 2012 business
Fit new spring to UPV door handle re-align top and bottom deadlocks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived on time, quickly assessed problem, completed job very quickly cleaned up after work undertaken.
Customer in Worthing, 2 April 2012 business
Replaced lock mechanism on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic service! Very quick, reliable, professional and friendly.
Customer in Littlehampton, 30 March 2012 business
Replaced springs in door handle of front door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt service, arrived within 30 mins and identified and resolved the problem immediately. Also gave advice on other issues concerning the door. Very good tradesman.
Customer in Worthing, 17 February 2012 business
Repair of "painted-over" wobbly lock!
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Solved the problem quickly and efficiently without trying to sell unneccessary new items. Would recommend to anyone.
Customer in Worthing, 16 February 2012 business
Broken lock on garage door
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Very prompt visit to look at problem. Unfortunately not able to fix lock as very old garage door but left a detailed message on answer phone with suggestions on how to resolve problem. Thank you
Customer in Worthing, 12 February 2012 business
Fit new door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Called at 4:50 and he arrived by 5:15. Brilliant service, explained what was needed and why and had the parts to fix it immediately. Also had a useful card machine so no need to dash out for cash, would definitely recommend .
Customer in Worthing, 8 February 2012 business
Back door lock seized up, replaced lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Called at 4:20pm - arrived at 4:45pm - completed by 5:30pm. That is a good service.
Customer in Littlehampton, 5 December 2011 business
Replacement lock for front porch
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent - couldn't be better - came out within an hour, helpful, friendly and competitive price - nice guy.
Customer in Worthing, 28 November 2011 business
Replaced front and back door locks following house move
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very informative, polite, punctual and job completed without any problems.
Customer in Lancing, 21 November 2011 business
Fix Lock that was not shutting properly
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Malcolm was very polite and talked me through what was wrong, he didn't treat me like someone who didn't know anything which was great. He sorted the problem and tested it out before he left. And explained what needs to be done in future.
Customer in Brighton, 16 November 2011 business
Excellent work. Very courteous, efficient and helpful.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Excellent service. Very personable, courteous and efficient. Would recommend.
Customer in Worthing, 11 November 2011 business
Supply and fit new lock and handle to upvc door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Malcolm was polite, courteous and professional. I would have no problem in recommending him to others.
Customer in Worthing, 20 September 2011 business
Change of locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Reliable, honest, hard working, good workmanship.
Customer in Worthing, 3 September 2011 business
Front door opened to flat as keys were locked in!!
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Malcolm came out on a bank holiday Monday and completed the task quickly and efficiently. Was on time and charged quoted price on the phone. Will definately use again when my wife locks us out again!!
Customer in Worthing, 29 August 2011 business
Changed front door and garage door locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Malcolm turned up on time, got straight to work and fitted both locks. Very friendly and professional service.
Customer in Littlehampton, 11 August 2011 business
Broken internal door latch replaced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Truly speedy response to phone call. Job done efficiently and pleasantly. Would recommend.
Customer in Worthing, 9 August 2011 business
Identifying problem with front door and replace lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Able to identify issue over the telephone and give a competitive estimate and complete the work quickly and fitting new lock to front door. Very professional.
Customer in Worthing, 3 August 2011 business
Change of lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very polite, explained what he was doing, would highly recommend.
Customer in Worthing, 2 August 2011 business
Supply and fit new lock and three keys
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very fast response, helpful and friendly, would definitely recommend and use again.
Customer in Lancing, 20 July 2011 business
Front door lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Polite, friendly, very efficient, excellent work delivered on time.
Customer in Worthing, 12 July 2011 business
Jammed lock on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Tried to repair existing lock and only repaired when proved totally necessary.
Customer in Worthing, 11 July 2011 business
UPVC door lock seized - was made safe, then replaced when the part was available (the next day)
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Malcolm came out quickly, was very polite and listened to us. The lock had pretty much given up, and he took as long as it took to make the door secure for us until he could get the part, which luckily was the next day. The price he quoted was correct, and he set out when he could expect the part, but also covered any complications in getting hold of it. Would definitely use again and recommend to others.
Customer in Worthing, 29 June 2011 business
New lock barrell key broken in lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Reasonable charge, excellent service and time keeping, a very pleasant man.
Customer in Lancing, 22 June 2011 business
Out of hours call out to repair broken lock cylinder and repair latch on UPVC door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A1 job...Malcolm was really friendly chap, very tidy, did an excellent job to repair the door after the lock decided to self destruct and repair the broken...out of hours job and very reasonable highly recommend them to anyone needing work done...
Customer in Sompting, 21 June 2011 business
Re Fit loose front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The job was not straight forward but he took time to explain the problem and devise a plan.
Customer in Pulborough, 1 June 2011 business
Unable to lock door, it was secured overnight the whole locking mechanism replaced the next day.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Came within 20 minutes of my initial call. His first concern was our security. Extremely friendly, courteous and kept us fully informed. Completed job earlier than planned, excellent.
Customer in Worthing, 27 May 2011 business
Secure front door until replacement lock could be fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly and informative staff. Let you know what the problem was and quickly rectified the problem even over a bank holiday. Upfront about price. Clean and efficient workmen.
Customer in Worthing, 5 May 2011 business
Front door lock "system" removed and new similar put in place.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Good time keeping, kept me informed of stages in process. Friendly, explained some facts about locks.
Customer in Shoreham-By-Sea, 27 April 2011 business
New 5 lever lock added to door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Malcolm was polite, friendly and efficient. He was also on time and was able to see me within 24 hours. His work was well carried out.
Customer in Shoreham-By-Sea, 21 April 2011 business
Fitting new locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful, prompt and gave lots of honest advice.
Customer in Brighton, 30 March 2011 business
Replaced broken landing strip on back door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Called out at 8pm when I could not lock the back door, they arrived within 30 minuets, locking system beyond repair, so removed it and secured door for the night, within two days had ordered, delivered and fitted new strip, which required modification to door and frame, excellent work.
Customer in Littlehampton, 17 March 2011 business
6 locks changed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, prompt service. Kind and courteous.
Customer in Pulborough, 9 March 2011 business
Replacement lock to upvc front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, polite, everything explained, arrived on time. Very efficient service.
Customer in Worthing, 3 March 2011 business
Faulty front door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent turned up early and on time and only did the work needed, highly recommended.
Customer in Worthing, 2 March 2011 business
Locked out, lost keys, new lock fitted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service in all respects, very quick response. I can definitely recommend this company.
Customer in Worthing, 28 February 2011 business
Replaced broken locking mechanism on double glazed main door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Picked from thompsons because advert stated would speak to locksmith personally which I did. Malcolm attended within the hour and soon diagnosed problem. He was very thorough in showing me what the problem was and ordered part required from suppliers whilst on site. Made property secure overnight and returned as promised following day and rectified problem. Very efficient and polite and will certainly recommend to anyone
Customer in Littlehampton, 16 February 2011 business
Cylinder replacement (faulty).
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quick response, work problem explained. Very friendly attitude.
Customer in Lancing, 12 February 2011 business
Lock in bedroom door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Extremely satisfied with the work and time keeping was great.
Customer in Worthing, 29 January 2011 business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.