Checkatrade

Chris Hatcher & Son Ltd

541 monitoring reports, 17 have been received in the past 6 months.

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Customer Monitoring Reports

Four gas fires serviced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service. I have marked ten out of ten for everything. What more can I say.
Customer in Brighton, 30 April 2012 business
Repair to oil fired boiler provide and fix new for tic tank.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The engineers were efficient and helpful to the extent that when we were threatened with loss of heating a loan up two electric convection heaters was arranged.
Customer in Peacehaven, 30 March 2012 business
New electrode for boiler ignition system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very informative as to work that needed to be done. Clear idea of costings before completion of work, very competent.
Customer in Seaford, 16 March 2012 business
Excellent informative friendly prompt.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Really happy at my door two hours from phoning job done in an hour, very friendly and very customer pleasing. I would recommend this company.
Customer in Newhaven, 6 February 2012 business
Install condensing combination boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The contractor arrived on time and worked consistently throughout the day, he was polite and left property tidy when finishing for the day.
Customer in Brighton, 31 January 2012 business
Install electric central heating system.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Everything done to a very high standard, excellent service.
Customer in Hove, 17 January 2012 business
Fixing a leaky boiler
Scores:
9Tidiness: 9 out of 10 2Timekeeping: 2 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
7.5
Combined score: 7.5 out of 10
7.510

The work was exceptional. The engineer was polite and got the job done fast and with care. The girl in the office... not so much. The initial visit was 30/12/11 and while I'll admit there was a few days of New Year and bank holidays it took about 10 days to get the part ordered and to the engineer. I had to make daily phone calls to get any information from them until the part had arrived and then customer the service was good. I.E. calling to confirm appointments and letting us know about over running jobs. I would use them again but my advice is call them if you don't hear anything
Customer in Brighton, 13 January 2012
Response from Chris Hatcher & Son Ltd:
We have dealt with this issue with the individual repsonsible and apologise for the bad treatment received with this particular job. This is the first complaint of this nature and would like to apologise. Our Customer Service team are under review and we can assure you this will not happen again.
business
Install gas central heating system
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Very conscientious, very polite, very good with dealing with older people.
Customer in Brighton, 8 January 2012 business
Install high efficiency combination boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Engineers were a credit to themselves and Chris Hatcher and son. Excellent Workmanship.
Customer in Lancing, 19 December 2011 business
Central heating services.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very refreshing to see someone giving courtesy, politeness and willingness to his best in doing the job.
Customer in Brighton, 30 November 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I'm very pleased with my new system. Job well done, very trustworthy.
Customer in Brighton, 26 November 2011 business
Install condensing combination boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Pleased with installation Chris Hatcher and Son were accommodating due to our boiler needed. Replacing urgently.
Customer in Seaford, 25 November 2011 business
Found where our shower was leaking and fixed it!
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

It was easy to make an appointment. Plumbers were friendly and helpful and took time to explain what they were doing and answer questions. Would definately use again and recommend.
Customer in Hove, 1 November 2011 business
Fixing leak and repairing taps
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have used this firm a few times over the years and twice recently. They fixed my problems quickly and explained what they had done. On the last visit they had to send away for a part and it arrived in 2 days so job could be finished. I would recommend to anyone who wants a reliable plumber who will charge a reasonable rate and do a good job. Their telephone service was also very good. Called me back when they promised to do so and booked appointments without fuss.
Customer in Brighton, 18 October 2011 business
Replace bath taps, re-washer basin
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Polite and efficient. Asking whether we were happy if additional cutting was required. They even purchased additional pipe when although we had the taps ready on their arrival they were the wrong size. Very pleased with the work
Customer in Lewes, 14 October 2011 business
Fixed leaking Kitchen sink.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work done very well. Tidy, clean and efficient. Will use again.
Customer in Newhaven, 21 September 2011 business
Install condensing combination boiler.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Jason the engineer was very polite and helpful. I would recommend this company.
Customer in Newhaven, 31 July 2011 business
Bath removed and shower fitted, Central heating installed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The workmanship is excellent as is the quality of the materials used. The installers were well qualified and pleasant, leaving little mess behind them. We were kept informed all thru' the process and will not hesitate to recommend.
Customer in Brighton, 25 July 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good, clean workers, very pleased with installation - excellent!
Customer in Brighton, 31 May 2011 business
Install central heating system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Amazing workers, excellent, very pleased, worked hard and well, so tidy.
Customer in Brighton, 29 April 2011 business
Install central heating system.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Installation completed very efficiently. I was pleased with installation and would recommend.
Customer in Brighton, 26 April 2011 business
Install valliant condensing combination boiler
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Very good, very happy with the installation, clean and tidy.
Customer in Seaford, 12 April 2011 business
Install condensing combination boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Brilliant! Very friendly and polite, informed us of all worked carried out.
Customer in Seaford, 8 April 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work was done cleanly and efficiently. Very pleased with the work done.
Customer in Brighton, 7 April 2011 business
Boiler change.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Boiler exchanged very well by Will and Martin.
Customer in Eastbourne, 6 April 2011 business
Gas central heating installed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The work was carried out efficiently by Jason who was friendly and helpful - it was a pleasure to have the work done by a good company.
Customer in Hove, 1 April 2011 business
Install central heating system.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very pleased with the installation, Alan the engineer was very professional.
Customer in Brighton, 1 April 2011 business
Install condensing boiler and upgrade heating system.
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

I would thoroughly recommend Chris Hatcher and Son. Engineers very respectful at all times.
Customer in Brighton, 30 March 2011 business
Supply and fit new outside tap extended from kitchen
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Did exactly as they said ( time keeping / final bill ) faultless performance , would 100% use them again.
Customer in Peacehaven, 30 March 2011 business
Install electric central heating.
Scores:
8Tidiness: 8 out of 10 6Timekeeping: 6 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10
7.5
Combined score: 7.5 out of 10
7.510

Neat worker, cleaned up after work done - very pleased with installation.
Customer in Hove, 30 March 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I couldn't fault anything, excellent! Wonderful, perfect company to deal with.
Customer in Brighton, 30 March 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Would definitely recommend this company. Very pleased with the installation.
Customer in Hove, 28 March 2011 business
Install replacement central heating system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We are very satisfied with the work carried out, Chris Hatcher and Son were very easy to deal with.
Customer in Brighton, 26 March 2011 business
Install central heating system.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Would recommend Chris Hatcher and Son. Excellent service all round.
Customer in Brighton, 25 March 2011 business
Install central heating system.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Jason (the engineer) was very component. Hatcher and Son excellent and very hard working.
Customer in Brighton, 22 March 2011 business
Install condensing boiler
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very pleased with the new boiler, work carried out to a very high standard.
Customer in Brighton, 21 March 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased with the new heating system, I would highly recommend Chris Hatcher and Son.
Customer in Hove, 18 March 2011 business
Install central heating system with condensing combi.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very accommodating, also very satisfied with the installation. Excellent company to deal with.
Customer in Brighton, 11 March 2011 business
Install central heating system.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
9
Combined score: 9 out of 10
910

Very polite and helpful customer service, levels very high.
Customer in Brighton, 11 March 2011 business
Install central heating system
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Harry the installer was very polite, took great care of my property and overall I am very pleased.
Customer in Brighton, 11 March 2011 business
New bathroom, heating, kitchen adjustments doors etc
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Appointed to install new central heating via Brighton and Hove county council but they were so good and obliging I gave them work up to June 11 on wide range of jobs. Will use again and recommend them no problem.
Customer in Hove, 10 March 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Central heating installers from Chris Hatcher were very polite, tidy and I am very pleased with the installation.
Customer in Brighton, 9 March 2011 business
Install central heating system.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Installers were polite, keep me informed of the work to be done. On the whole, very good, Martin particularly.
Customer in Hove, 7 March 2011 business
Install central heating system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Overall Chris Hatcher and Son are a good company to deal with, very good job done.
Customer in Brighton, 3 March 2011 business
Replacement boiler at my mother's flat
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Their quote for the work was the lowest of three. Work completed satisfactorily, good people to do business with.
Customer in Seaford, 2 March 2011 business
Install central heating system.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9
Combined score: 9 out of 10
910

Efficient company work / installation carried out to a good standard, would highly recommend. I would recommend this company.
Customer in Brighton, 28 February 2011 business
Install central heating.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Very pleased with the installation of the work and helpfulness of the installers, they worked very hard.
Customer in Hove, 25 February 2011 business
Install central heating system.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very efficient and friendly, very impressed. I would recommend this company.
Customer in Hove, 20 February 2011 business
Install HE condensing combination boiler and shower.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.8
Combined score: 8.8 out of 10
8.810

After the install Chris came and verified the job, we had some minor comments and these were sorted within 24 hours. Extremely impressed.
Customer in Seaford, 18 February 2011 business
Install bathroom and ceramic tiling.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Workmanship good bathroom installer Chris considerate, friendly, pleased with the installation.
Customer in Seaford, 17 February 2011 business
Install central heating system.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very satisfied with the work and the positive attitude towards installation - would highly recommend.
Customer in Hove, 12 February 2011 business
Installl central heating system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased with installation, engineers were very good, very pleasant to have in my home.
Customer in Hove, 11 February 2011 business
Install condensing gas combination boiler.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Really pleased with the company and engineer Matt, everything went very smoothly.
Customer in Lewes, 10 February 2011 business
Install condensing combination boiler and thermostatic valves.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Very good company to deal with - work carried out to an excellent standard.
Customer in Brighton, 9 February 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased with new heating. Very tidy doing the work.
Customer in Brighton, 2 February 2011 business
Install central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Would recommend Chris Hatcher for plumbing and heating. Very satisfied with the work.
Customer in Brighton, 28 January 2011 business
Install central heating system.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Very clean and tidy. Very pleased with the installation.
Customer in Hove, 28 January 2011 business
Install electric central heating system and hot water tank.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The work was carried out very well indeed for the whole week Monday to Friday.
Customer in Hove, 19 January 2011 business
A phone call re: boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Central heating system fitted Aug.2008. 1st class service no problems whatsoever. Boiler would not 'fireup' i.E. No heating or hot water - Sunday morning. Phoned Chris Hatcher, explained the position, passed me over to Martin - Engineer, talked me through it (press buttons etc) outcome, working fine. Wonderful, no call out charge etc..being an OAP that means an awful lot to me.
Customer in Polegate, 17 January 2011 business
Install combination boiler and replace radiators.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Engineer from Chris Hatcher and Son were very polite, they worked hard, worked very cleanly and respected my home.
Customer in Shoreham-By-Sea, 13 January 2011 business
Install condensing combination boiler, TRV's power flush.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Heating engineer were very polite and efficient completing the job in 2 days. Even though they forgot to turn my hob back on that got me out of the house to let them get on with it and they drove to a nearby friends place to pick up and drop off keys which was very kind of them.
Customer in Hove, 11 January 2011 business
Replace printed circuit board and service boiler.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

We found the workmen and the work both professional and helpful and reliable with no problems.
Customer in Seaford, 5 January 2011 business
Supply and fit new pump.
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Very helpful and honest about prices over bank holiday - advised to wait to save money.
Customer in Seaford, 4 January 2011 business
Heating installation
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful, informative and plumbers did a very professional job would highly recommend to friends.
Customer in Brighton, 30 November 2010 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.