Checkatrade

Clean Freaks Ltd

34 monitoring reports, 1 have been received in the past 6 months.

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To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Weekly house clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A month ago we started to have our house cleaned on a weekly basis by Clean Freaks. They are brillliant and I am very impressed and a hugely relieved as I work long hours and this is a huge load off my shoulders. Highly recommended.
Customer in London, 4 April 2012 business
Just started regular weekly clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Clean Freaks were recommended by a colleague, and what a good recommendation they were. Friendly and polite staff. Very high quality of work. Pleasantly surprised after the last company I had in.
Customer in Horley, 14 October 2011 business
Regularly weekly clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We are a group of students (all boys) and were not the tidiest of people. We never have a problem with our clean freak, Jo. Fantastic work and look forward to waking up on a Thursday afternoon to a fresh house!
Customer in Carshalton, 12 October 2011 business
Domestic cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A great team of cleaners who always turn up on time, are well presented and more importantly, do a fantastic job of cleaning our house! We would recommend them without hesitation!
Customer in Snodland, 15 September 2011 business
Spring clean and weekly house clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I booked clean freaks to do a spring clean and I have say they did a amazing job for me, and after I was very keen to book a weekly clean , the girls that came to my house were friendly , polite , and efficient , and I would like to say thank u to them .
Customer in Wallington, 5 September 2011 business
House cleaning and spring clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have used Clean Freaks for a Spring Clean and regular clean. We will be continuing to use Clean Freak for our House clean. We have a large 4 bedroom house with 2 Kitchens and 3 bathrooms. They do a great job, the house looks brilliant. Very competitive prices, trustworthy and friendly staff.
Customer in Tadworth, 1 September 2011 business
Fortnightly clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Jo and the team clean to an excellent standard, they are always polite and considerate as well as extremely efficient, I would highly recommend Clean Freaks.
Customer in Epsom, 31 August 2011 business
Regular Domestic Cleaning
Scores:
-Tidiness: Not Applicable 3Timekeeping: 3 out of 10 5Courtesy: 5 out of 10 8Workmanship: 8 out of 10
5.3
Combined score: 5.3 out of 10
5.310

We were using this company for a few months. Initially they were very impressive: two cleaners working very hard for two hours. This later degraded into one cleaner for around three hours which, when queried, was explained as their way of avoiding passing on a price increase to us. Then, without notice, we received a text message saying they couldn't clean for us any more. When doing the work they were thorough and generally did a good job but I felt let down by the decision that they could only provide one cleaner to avoid a price increase so soon after they started, and then advising me that they were quitting the job by text message.
Customer in Banstead, 31 August 2011
Response from Clean Freaks Ltd:
Clean Freaks is a family run business, we have chosen to stay small so we can give a very personal and excellent service to our regular customers. A price was quoted and as we did not hear back from the customer straight away, assumed that they had made other arrangements. A few weeks later they contacted us to start a regular weekly clean which we did. Unfortunately in the meantime we had to increase our prices due to increases in petrol, products etc. All customers were advised of the increase and were happy to accept this. We advised the customer of the increase and in an effort to save them money told them that instead of increasing their price, would work harder and faster to get the job done in less time, for the same money. This is not normal practice, but felt it would help our customer and to let them know that we care about our customers. Our offer was accepted and we commenced work. After a time the customer called to say that he wanted to change the weekly clean to fortnightly, the customer gave us no prior notice which in turn lost us work. After a while we decided to advise the customer that we could no longer carry on with this arrangement as their house was very large and felt that we could no longer sustain the costs involved. I did advise the customer of our intention to end this arrangement by text and did not see this as a problem as we had been liaising this way from the start.
business
House cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Thank you very much for the excellent job. I would definitely recommend them and will definitely use them again.
Customer in Sutton, 9 August 2011 business
Fortnightly clean
Scores:
-Tidiness: Not Applicable 4Timekeeping: 4 out of 10 8Courtesy: 8 out of 10 7Workmanship: 7 out of 10
6.3
Combined score: 6.3 out of 10
6.310

Initial contact was very good and our cleaner was very personable and pleasant. However, the appointment time changed from visit to visit. The quality of the clean varied somewhat between visits and was not always to the standard previously agreed. I feel that there were issues around time keeping and reliability, hence the low rating.
Customer in Morden, 5 August 2011 business
Regular domestic cleaning and spring clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Originally Jo and Debbie did a spring clean of our whole house and we were so impressed by the quality of the work that they now clean our house fortnightly. I am very happy with the standard of their cleaning and with how much they manage to achieve in the time; furthermore they are extremely reliable and punctual. I would recommend them very highly.
Customer in Tadworth, 11 July 2011 business
Kitchen clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent kitchen clean. Will use Clean Freaks again in other areas of the house.
Customer in Tadworth, 21 June 2011 business
Whole house spring clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Jo's team worked non-stop for 4 hours. They were very pleasant, well organised, efficient and thorough. I would definitely use them again.
Customer in Banstead, 21 June 2011 business
Weekly house clean for married couple in 3-bedroom house
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The quality and reliability of our previous cleaner became sub-standard, so last year we looked about for a local replacement firm. We visited the Check-a-Trade site and saw Clean-Freaks were local to us. The lady we spoke to was really helpful, came to visit our home and advised how long she would need each week to keep the house looking clean and tidy. We've been using them for six months and are very impressed. They use all their own cleaning materials, own hoover etc, and our house looks superb. What we really value is that it's the same staff we see each week too, and they are very good value for money - in these tougher economic times, my wife and I feel it's money well spent.
Customer in Epsom, 23 February 2011 business
Spring clean and then regular cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Asked Jo to do a spring clean, was wonderful! Very clean shiny home! Was so good I then asked Jo to come back on a weekly basis. 100% reliable and does a really good job every week. Can't recommend highly enough. Worth every penny.
Customer in London, 28 October 2010 business
Spring clean then regular clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great job on the spring clean won them a regular cleaning deal with me. Good quality work is ongoing, and provided in a pleasant and courteous manner. On top of that it's so refreshing to find cleaners who give you an estimate that makes sense - in fact mine was less than I thought it would be and it's still a good job. Very pleased all round.
Customer in Worcester Park, 26 October 2010 business
Regular domestic and commercial cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very, very good and thorough. The house and office are spotless, they are friendly, polite and trustworthy. Would highly recommend.
Customer in Epsom, 21 October 2010 business
Regular domestic house cleaning
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Joanne and her team always provide an excellent service.
Customer in Worcester Park, 27 August 2010 business
Extensive first clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The clean was amazing and very thorough. In fact, I was so pleased I asked Jo and her team to clean my home on a regular basis. She is quick, unobtrusive and actually asks what I need doing. She brings her own cleaning materials and the house not only looks clean but smells clean! I am extremely satisfied with this young woman's attitude and her unique approach to her work. She comes highly recommended and her prices are very reasonable.
Customer in London, 25 August 2010 business
Weekly cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have kept Jo on as she is friendly and always pleasant and does a great job. Nothing is too much trouble.
Customer in Epsom, 20 August 2010 business
Thorough house clean.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Turned up on time, most pleasant and worked really hard to make my home sparkle. I will definitely use them again.
Customer in Chessington, 12 August 2010 business
Cleaning.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Great job and will use on regular basis.
Customer in Worcester Park, 3 August 2010 business
Kitchen clean.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Did a good job on a very dirty kitchen, very quick.
Customer in Worcester Park, 21 July 2010 business
Cleaning kitchen, bathroom tiles.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Jo is a very hands-on person, who is pleasant and gets down to the work straight away. I would strongly recommend her.
Customer in Worcester Park, 5 July 2010 business
After Tenancy Clean - Kingston on Thames.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly with businesslike reliability good communications and good work.  A positive recommendation.
Customer in Fordingbridge, 7 June 2010 business
Clean up of loft.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Would highly recommend Clean Freaks. After having a new roof I needed the loft space hoovered and cleaned. Really nasty job and Clean Freaks were very professional. Would definitely use them again.
Customer in Worcester Park, 3 May 2010 business
Cleaning services.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Efficient, courteous, capable, to be recommended.
Customer in London, 26 April 2010 business
Domestic cleaner
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Always on time, I have the same cleaner every week and always come home to a spotless house. Brilliant service.
Customer in Sutton, 20 March 2010 business
Cleaner
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly and helpful! My cleaner brings my shopping up too as I'm too poorly to go out.
Customer in London, 4 March 2010 business
Home clean
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I would recommend this company, they always impress me.
Customer in Tadworth, 2 March 2010 business
Domestic cleaner
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Clean fraks they definitely are! My home looks amazing after each clean, very impressed they are the best.
Customer in Wallington, 11 February 2010 business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.