Our members are proud to be part of Checkatrade.com, and they stand by their work. To show their commitment to service and quality, every single member has agreed to uphold The Checkatrade Standard.

Checkatrade members agree to:

  • Be honest in all dealings with you
  • Tell you about any call-out fees before coming to you
  • Let you know straight away if they can’t do the work
  • Keep appointments and arrive on time (calling in advance if they need to reschedule)
  • Be realistic about when they can start work and how long it will take
  • Be courteous. Treat you, your property and belongings with respect
  • Keep you in the picture about all aspects of the work
  • Return phone messages promptly
  • Create an additional contract for variations from the original agreement
  • Deal with complaints promptly and professionally
  • Never demand cash payment
  • Never be verbally or physically abusive or threatening to a customer in any way
  • Not obtain work through cold calling

Checkatrade members will give you a feedback card up front. After they have finished the work, send it in to let the public know how they did. If you prefer, give your feedback online.

All Checkatrade members are thoroughly vetted before they are displayed on our website. Over the years our vetting requirements have been improved and adapted to keep up with government legislation and current laws as well to keep up with our own continuously raising standards. On each of our members’ pages you will be able to see exactly which checks have been carried out and passed.

Interviewed We interview all our members to ensure that Checkatrade membership is right for them. This also gives us an indication of how they conduct themselves.
Accreditations and Qualifications Not all trades require accreditations so you may not see this on every one of our member’s profiles. However, any accreditations or qualifications you do see advertised on one of our trader’s profiles has been checked and verified by us.
Public Liability Insurance All new members must have valid Public Liability Insurance, to ensure you and your property are covered, before they are advertised on our website. We require up to date copies of their Public Liability Insurance each year upon renewal. You can see on each of our member’s profiles whether or not we currently hold a valid, in date copy.
ID checked Each new member must provide us with a valid, in date copy of either a photo driving licence or passport so that we can verify their identity.
References All members are continually monitored with your help. Before they make it onto our site, we contact 5 of their previous customers to find out about their experience and to help us build of a profile of how they conduct their business.
Address verified All new members are required to provide proof of address which is verified by a credible form(s) of documentation.
VAT registered We’ll let you know if a member is VAT registered. We record and display their VAT registration number.