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Checkatrade
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A standard you can trust

People trust Checkatrade because we are independent and impartial. We do not offer an opinion on tradesmen but the facts.

We are transparent and fair in the way that we operate. Every trade or service that applies to join Checkatrade is rigorously vetted and the results are made available to the public. Businesses agree to be monitored by their customers and have the results published for all to see. Our information is comprehensive and does not discriminate between the good and the bad results.

We have been developing our public information system since 1998, making us the first point of call for consumers nationwide for years. Our dedication to tackling dishonesty among tradesmen allows only the best to join us. Our retention rate for member businesses is 97%.

We have listened to consumers and worked with tradesmen long enough to know what a fair standard is for quality work. From the outset we have been advised by local Trading Standards. With our Checkatrade Standard, consumers know what they can expect from the trades and services they use. And the trades themselves are proud to be known as high quality businesses who will meet those expectations.

The Checkatrade Standard

"A first class service! Nothing was too much trouble and the quality of the finished work was excellent. We were very apprehensive of using a non-verbal recommendation. But a pleasant surprise to see that 'Checkatrade' delivers a quality product! Well done."
Customer in Storrington
January 2007

Our trades and services have made a pledge to their customers to:

To be honest in all dealings with customers.
Be realistic regarding work dates, length of time to carry out contract.
If unable to carry out work estimated, to let customer know immediately, to allow customer to obtain another trader.
Keep to all appointments booked and appointment times. If you are unable to make original time or date, call customer to let them know and possibly re-schedule.
If unable to carry out contract booked, refer customer back to Checkatrade so we may assist the customer find another trader.
Return all phone messages left promptly.
Be courteous and respectful to all customers, their property and their belongings.
Reply and deal with any customer complaints received promptly without confrontation or abuse.
Never demand cash.
Inform customer of any call-out fee to be charged before attending the works.
Trader to keep customer notified of all aspects of work being undertaken.
If any variations to original contract agreed, these should be added to original contract and signed as an addition by both parties (consumer & trader).
If any further costs due to variation in original contract, advise customer before commencing with these works.
Never be verbally or physically abusive, or threaten any customer.