“The rear door they fitted does not fit the door frame properly. On the opening side when closed and locked, the door touches the seal on the top of the frame, but does not do so at the bottom. This leaves the inner frame visible by about 2 mm. Countryman' s representatives response was that if it is draught and water proof it is OK as it is. I doubt if it is either. The options I was given were to adjust the mechanism so that the door was difficult to lock or to leave it as it is. I also found the trader was quite rude with a remark he made to my wife.”
– Customer in Horsham, 27 January 2014
Response from Countryman Improvements Ltd:
This is a very unfair and unreasonable report, and does not reflect the very considerable care we give and have given to our customers for the last 26 years. We installed 12 windows and 1 door for this customer in 2011. He was extremely happy with everything; no report submitted to Checkatrade! In December 2013 he ordered another door - installed on 27th January 2014. He complained that when the door was on the latch (not properly engaged and locked), there was a 2mm gap at the bottom. We returned and made an adjustment, which he was happy with. On 28th July the customer then rang us to ask for the door to be changed! We visited on 5th August and explained that a door on a latch is not designed to be absolutely draughtproof; if it was adjusted, it would be a little stiffer to close. We adjusted the door again and the customer was very rude and unpleasant. We sent our Installation Manager to look at the job, the customer had undone the adjustment; the door was adjusted again. This time, as he confirmed to Checkatrade, he was happy, but still wanted this report published.