We had our loss adjuster come to look at our aerial and roof for damage. When he looked at the TV aerial there was no sign of damage to it at all, just needed a new Pole and to be re-sited. My wife call DJ Satellites and Aerials and they came straight away. She found them in a book ref to Checkatrade. So she could not go wrong with getting someone that had a good reputation. They said that the aerial was in a dangerous position and if it fell down on someone we would be libel, also the aerial was the wrong one and should only be used for flats not houses. My wife told him that the loss adjuster said that it wasn't damaged and that it just needs a new pole and to be re-sited. He then asked if he had gone up on the roof, my wife said no and then he said he could not of seen it properly. My wife got a bit worried about this question. She then asked him if he can do the job and that we wanted to keep the aerial. When he had finished the job he gave my wife the aerial and it was damaged and in two parts.
26 November 2012
Response from D J Satellites & Aerials:
When we arrived on site we suggested to the customer that it would be advisable for him to have a new aerial which would come with a warranty rather than re-siting the old one as the price would be exactly the same. We felt the old aerial was damaged and not up to the job which he agreed to on the day. The customer seemed happy with the work and paid in full on completion.