“All started well with tiling etc finished to a high standard. On moving back in and using the bathroom after 2 days the toilet blocked up. 1st Tim's own team tried to fix by plunging, 2 days later same thing happened, dyno rod came out couldn't fix it, Tim advised plumbers that could flush the system ( not his own) this lead to the discovery that the toilet had been plumbed into an outside water drain . To give Tim his due he paid for this work ! However finishing job was rushed, messy and underfloor heating doesn't work!! Tim has refused to remedy the issues and demanded full payment! Please see work comments. This is still unresolved”
Verified by Staff
– Customer in London ( 1 ) 14 July 2016
Response from Dixon Design:
We were asked to plumb the new toilet into an existing drain in this basement flat. This drain did not prove adequate for the toilet, once the flat was reoccupied following the refurbishment. We then paid for drainage experts to do a CCTV survey, and realised that a new drain had to be installed. This unforeseen extra work cost us over £2000. We had to re tile some areas of the bathroom following the drainage works.We left the under floor heating working. Upon full completion, and inspection by the owner, a final invoice was sent, but the owner has refused to pay any of the outstanding money owed.