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DLA Property Maintenance
21
customer feedback reports;
1
received in the past 6 months
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Customer Feedback
The following reviews are based on work commenced.
Various internal and external property maintenance.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Having used DLA Property Maintenance for various projects I can happily recommend them. Accommodating, helpful, professional, reliable and honest.
Customer
in Rye
,
29 November 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
New apex roof.
Scores:
8
Tidiness: 8 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.5
10
We are really pleased with the completion of the new roof. Dean was so speedy in his communication right from the start and kept me informed all the way. Keith was always on time and very enthusiastic. He always informed me of the agenda for the day and remained cheerful throughout that awful rain! I would definitely use them again.
Customer
in Southampton
,
5 November 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Property management.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
We are a charity based in the Channel Islands renting a property in Southampton. Therefore we needed someone reliable and trust worthy based in Southampton to be able to manage and maintain the property for us. After some searching with very little luck we came across Dean's website. He answered our email and was the first person to be positive and show willing to work outside of the box for us. He helped us get the property furnished and ready for occupation by doing everything from building furniture to arranging for extra security measures when accessing the property. He is the first port of call for our residents and resolves any problems as they arise, which he does promptly whilst showing consideration to the residents. He also arranges change overs for us which involves cleaning and meeting and greeting new residents, sometimes at short notice. In short, Dean is exactly what we need and gives us peace of mind that we have a trustworthy and reliable person looking after the property for us. He regularly keeps us up-to-date with all that is happening and provides alternative contact details if he isn't available.
Customer
in Guernsey
,
25 June 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Bathroom amendments and porch support replaced
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Happy with the work, we were kept informed of the additional cost due to work which could not be determined beforehand. Dean and Keith were polite and helpful.
Customer
in Southampton
,
25 June 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Part garage conversion to make dining room.
Scores:
8
Tidiness: 8 out of 10
9
Timekeeping: 9 out of 10
10
Courtesy: 10 out of 10
9
Workmanship: 9 out of 10
9
Combined score: 9 out of 10
9
10
We were very pleased with the standard of work and their willingness to adapt to our needs. Always very polite and kept us informed. Would use them again and recommend to friends.
Customer
in Winchester
,
6 June 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Fence building.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Great service, lovely work crew, would definitely recommend them!
Customer
in Southampton
,
15 May 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Cladding fascia and soffits.
Scores:
9
Tidiness: 9 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Quick and tidy. Did a nice job. No issues.
Customer
in Eastleigh
,
23 April 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Assist flat move and handy man service.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Excellent professional service. Used DLA to assist with moving and to build shelving. I was very impressed with how easy the process was and how friendly and helpful the DLA team were.
Customer
in Southampton
,
18 April 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Helped me re-jiggle the whole internal arrangements of this property.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
End March - Beginning April 2012. I am happy to awade 3 P's to Dean and his company ! Polite, Punctual and Professional. I left them in the house to get on with the work - they are completely trustworthy and I would use them again. Thanks Dean and Keith.
Customer
in Winchester
,
16 April 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Fascias, gutter and down pipe replacement.
Scores:
7
Tidiness: 7 out of 10
6
Timekeeping: 6 out of 10
8
Courtesy: 8 out of 10
7
Workmanship: 7 out of 10
7
Combined score: 7 out of 10
7
10
Found extra faults brought Dad along to help. In my opinion charged more for the labour than expected .
Repeat Customer
in Eastleigh
,
30 March 2012
Response from DLA Property Maintenance:
DLA are committed and passionate to providing excellent workmanship and customer service and so we are disappointed. We felt we were amenable and flexible to many requests placed upon us from the customer and worked tirelessly to provide a solution that was acceptable. Our labour costs are clearly published on our website and long before completing any works for the customer, In fact the customer had a discounted rate per day per DLA engineer purely in an attempt to keep spiralling unforeseen works at minimum cost for her. We are sorry the customer feels this way as we aim for customer satisfaction at all times.
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Refit bathroom; mend leak below bathroom floor and replace part of dining room ceiling
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Dean is very pleasant and finishes jobs to a high standard. There were a couple of hiccups in part of the job but Dean dealt with them in an exemplary manner and apologised. Dean was always on time and I would not hesitate to recommend him.
Customer
in Romsey
,
31 January 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Removal of old wall in living room and addition of new wall to increase the space
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
DLA Property Maintenance did an excellent job in increasing the size of my living room. Their work was of the highest quality and they left the room in exactly the same tidy state they found it in. There were no hidden or extra charges. The job was done within the quoted price and finished on time. I would strongly recommend DLA Property Maintenance to anyone looking to improve their home.
Customer
in Eastleigh
,
9 January 2012
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
New kitchen internal doors, partition wall and fire place removed, laminate floor
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Very pleased with work.
Customer
in Eastleigh
,
14 December 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Replace guttering,soffits, facia boards, paint the whole of the outside of the house, windowsills and above window in contrasting paint.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
THIS WAS THE ONLY COMPANY FROM SIX QUOTES THAT INCLUDED THE REMOVAL OF RUBBISH AT THE COMPLETION OF THE QUOTED JOB. I WAS KEPT INFORMED THE TIMES THEY WOULD BE AT MY PROPERTY EVERY DAY, WAS ASKED TO CHECK THE WORK AT INTERVALS OVER THE WEEK TO MAKE SURE THE WORK WAS AS I WISHED IT TO BE . I USE THIS COMPANY FOR ANY WORK AT MY RENTAL PROPERTY AND MY OWN HOME AS I KNOW I WILL RECEIVE A FAIR AND HONEST PRICE FOR ANY WORK I REQUIRE.
Customer
in Eastleigh
,
5 September 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Bathroom Refurbished
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
The work was carried out to a high standard and new ideas were given to me about what would look best, the bathroom looks fantastic. Dean Kept me informed and updated at all times. Would definately recommend (and I have) this company, we have also made contact with them about future work.
Customer
in Eastleigh
,
30 August 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Removal of bedroom wall to make a larger room
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
A good job carried out to a very high standard. Very reliable.
Customer
in Southampton
,
15 June 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Suspended ceilings and partitionings to class room.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Very prompt response and work completed with minimal disruption to my business. Clean, tidy workers.
Customer
in Southampton
,
13 April 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Handyman service, installation of LCD tv bracket and tv link.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Good service, quick response time and friendly.
Customer
in Romsey
,
17 March 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
New bathroom.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
I left DLA with a key most days so they are very trustworthy, and I would use them again.
Customer
in Eastleigh
,
7 February 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
New kitchen
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Good service, work was on time and good quality.
Customer
in Southampton
,
31 January 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Installation of fitted kitchen
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Carried out to a good standard and kept things tidy. The team were friendly and helpful. I plan to use them again and would recommend DLA to other people looking for a local company that is reliable and efficient.
Customer
in Waterlooville
,
17 January 2011
business
DLA Property Maintenance
www.checkatrade.com/DlaPropertyMaintenance
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.
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