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Duel Services Ltd
Checkatrade membership number:
216319
Member of Checkatrade for over
1 year
My Profile
Page
My Customer
Feedback
9
customer feedback reports
with an average score of
9.4
out of 10.
Works in
London, Bristol, Surrey
Contact
name:
Mr Tarek Alayli
address:
Fulham
,
London
,
SW6 7HG
telephone:
0800 881 8390
Enlarged for easy dialing:
0800 881 8390
0845 466 7254
email:
info@duelservices.com
Download Report
Where They Work
Give Your Feedback
Skills
Main work undertaken
Boiler Installation/Repair, Central Heating - Gas - Installation/Servicing, Central Heating Engineer, General Plumbing, Landlords Certificates/Safety Checks, Plumber, Power Flushing, Radiators/Valves/Thermostats Installed/Replaced, Shower Installation/Repair
Also skilled in
Stoves Supplier/Installer, Wet Rooms
Accreditations
216232
Verify Membership
Company Information
Interviewed on:
5 May 2011
Public Liability Insurance:
Current - Verified on
11 October 2011
Limited Company:
Registration no. 5703107
Insured by:
AXA Insurance UK PLC
VAT Registered:
No. 929 1747 92
Coverage amount (£):
5,000,000
References
3 received by Checkatrade
These references were checked by Checkatrade when Duel Services Ltd joined in May 2011.
Trade reference
We know of them as being a reputable company.
Trader in London,
10 June 2011
Very efficient and ontime. Sourced and re-booked the parts that need to be fitted for the next day. Clean and tidy and very friendly staff. Highly recommended
Customer in London,
10 June 2011
Helpful on time, and very clean after job.
Customer in London,
10 June 2011
Customer Monitoring Reports
9 reports in total, 2 in the last 6 months
Total recommendations:
9
, average score 9.4
9.4
Last six months:
2 reports, average rating 9.9
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Boiler Repair
I first had another Fulham based company look at my boiler as it was not functioning. The engineer that attended told me my boiler was beyond repair and as the boiler was only 3 years old I decided to get a second opinion. I called Duel Services and they promptly sent an engineer round. The engineer was honest and friendly, he quickly identified the faulty part and as the part was in stock locally, it was fitted on the same day in a quick and efficient manner. As a whole I was very pleased with the service I received, and would highly recommend Duel Services as a reliable and trustworthy company.
Customer in London
,
24 January 2012
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
10
Tidiness: 10 out of 10
9
Timekeeping: 9 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Remove Plug and hard wire washing machine
Called Duel Services in the morning around 11h, and booked for 15h-17h bracket the same day. The person who I spoke with on the phone - Debbie - was very nice, straight to the point, asked the right questions, really seemed she knew what she was doing. Lennon arrived at 18h, was very professional, very polite, always in control, left at 18h45. Job well done! Would definitely Recommend them!
Customer in London
,
11 January 2012
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
-
Tidiness: Not Applicable
-
Timekeeping: Not Applicable
0
Courtesy: 0 out of 10
4
Workmanship: 4 out of 10
2
Combined score: 2 out of 10
2
10
Electrical
We asked Duel Services to contact our tenant In SW6 to discuss an electrical problem. Instead Of contacting him, they went to the property without an invitation, they carried out no work and then I was advised by my tenant that the trader pressurised him into paying a service charge.
Customer in Bristol
,
13 July 2011
Response from Duel Services Ltd:
I received a call from the customer explaining he had a problem with his hob and taps at his rented property. I advised the customer of the price to investigate the problem. The customer agreed and advised me that his tenant would pay this fee and he would deduct this from the tenants rent. He did query the free quote procedure which I explained that this is for new installations only. We called the tenant when on our way and the tenant was at work around the corner, he made his way to the property and let us in. We completed our investigations and took the information that was needed to quote the customer to replace the faulty parts. The tenant was not informed by his landlord that he was to pay the engineers charge and that is why he was annoyed. Our engineer would never intimidate anyone over payment, if the tenant had made such a fuss or questioned the payment the engineer would have contacted the office which he didn’t. I contacted the customer to give a quote to replace his hob and replace the tap cartridges and as a good will gesture as a new customer I took the diagnosis charge off and he declined the offer. I apologise for the inconvenience towards the customer's tenant, however I feel if the customer had communicated correctly with his tenant he wouldn’t have been surprised to pay the charge for investigating the problem at the property.
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
8
Tidiness: 8 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.5
10
Boiler service
Very good and prompt and helpful.
Customer in London
,
9 July 2011
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Fixed faulty ball cock and reset system.
Good, effective repair by knowledgeable engineer.
Customer in London
,
23 June 2011
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Boiler service.
Polite, informative office. Technician was punctual, polite, efficient and competent.
Customer in London
,
14 June 2011
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
9
Courtesy: 9 out of 10
9
Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.5
10
New gas pipes.
Professional.
Customer in London
,
1 June 2011
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Fixed bath, re done tiles and a new shower fitted
Happy with the work. I would be happy to recommend this company
Customer in London
,
1 June 2011
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Fitted new boiler.
Very friendly and very clean working in my house. The work was 110% very reasonable price for work that was done.
Customer in London
,
1 June 2011
business
Duel Services Ltd
www.checkatrade.com/DuelServices
/
0.3
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.
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