Applied damp proof course to 2 and a half sides of our dining room
4.510
The work done was obviously by an inspection of the property. The inspection showed up areas of damp in three walls of an extent ion. However, the problems that arose later stemmed from in my opinion the inadequacy of the initial inspection. The initial inspection should have revealed very obvious signs that unless other work was done to the outside of the property first any damp proofing of the walls was bound to fail. Work completed early December 2010 but by March 2011 damp testing instruments were clearly indicating serious problems with damp penetration remained. In short we paid a lot of money for work that a competent inspection should have revealed was wholly inappropriate at the time.
Customer in
West Molesey,
8 December 2010Response from EDT Surrey Ltd:
We were requested to inspect on damp problems in the dining room area in November 2010, the meter readings showed areas that needed damp proof associated works following the free survey we carried out.
Weather permitting we could see if the guttering and down pipe were leaking, but it was not raining on the day of the survey.
When we returned and found low moderate damp readings and discovered that the guttering/downpipe were leaking we recommended that the client employ a competent builder to rectify the guttering and we would be happy to return to re test the damp readings, but we could see no reason why future readings would show any damp once the guttering/ downpipe were repaired.
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Flooring replaced.
5.510
Flooring treatment and replacement is a very disappointing standard of carpentry, even after being redone.
Customer in
Addlestone,
4 July 2009Response from EDT Surrey Ltd:
As soon as I was aware the customer was not completely satisfied with part of the work, I let the customer know I was more than happy to come out and assess the situation. As soon as it was convenient, I went back to rectify the work. As far as I was aware, the customer was happy with the end result and did not point out any further issues to the operative or to our office. I was under the impression that the matter had been resolved and then received final payment in settlement of the invoices.
I pointed out that skirting boards were not included in our quotes, which is clearly stated in the report, as a gesture of goodwill, we fitted new skirting boards free of charge. I have always, been willing to go back out to assess the issues, unfortunately, the customer was unwilling to cooperate with me. I am saddened by this as I feel that this matter could be brought to a satisfactory conclusion for all parties.”
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