Checkatrade

Emberz Fireplaces

322 monitoring reports, 58 have been received in the past 6 months.

loading map
To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Remove old fire and fireplace, install new gas fire
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Neale was very efficient, polite, friendly and rang to check ay each stage of the job to see if I was happy.
Customer in Petersfield, 15 May 2012 business
Stone fireplace supplied
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Very knowledgeable and helpful not at all pushy, let us come to a decision in our own time.
Customer in Waterlooville, 2 May 2012 business
Supply and fit fireplace and fire.
Scores:
-Tidiness: Not Applicable 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
9.5
Combined score: 9.5 out of 10
9.510

Excellent service from the original enquiry to complete of installation.
Customer in Waterlooville, 30 April 2012 business
New electric firs supplied and fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Quick, tidy, reliable and easy to work with. No hassle - great job. Would definitely recommend to others.
Customer in Waterlooville, 23 April 2012 business
Supply and fit wood burning stove.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

They were very reliable and efficient as well as being helpful with any questions we asked.
Customer in Havant, 20 April 2012 business
New fire and surround and mantle.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful and efficient - took time to explain and answer any questions.
Customer in Portsmouth, 17 April 2012 business
Advice and supply of multi fuel inset stove.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Nothing was too much trouble, they even arranged a viewing of a working stove , extremely knowledgeable and helpful staff. I would recommend this company.
Customer in Petersfield, 12 April 2012 business
Remove gas fire replaced with electric wall fire.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent organisation and work from all involved. I would recommend this company.
Customer in Waterlooville, 6 April 2012 business
Fireplace work.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The gentlemen were very knowledgeable about the install of the fire. Would recommend to friends needing a new fire.
Customer in Waterlooville, 2 April 2012 business
Supply gas fire
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Dealt with enquiry quickly and efficiently, survey and supply as promised.
Customer in Waterlooville, 16 March 2012 business
Rip out old fireplace and install new
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very professional local company, made home visit before and after work done, only negative was unable to dispose of old fireplace and brickwork.
Customer in Waterlooville, 2 March 2012
Response from Emberz Fireplaces:
Disposal is a service we provide, but there is a charge for this service. This customer chose to dispose of the old fireplace and brickwork themselves.
business
Fireplace
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly, polite, informative, chose the correct fire for my living room, perfect choice, thank you.
Customer in Havant, 20 February 2012 business
Supply and arrange to fit multi fuel fire and fire surround.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Excellent service. Good customer care. Very knowledgeable about products. Extremely pleased with our new fire and fireplace/surround. Would definitely recommend.
Customer in Waterlooville, 17 February 2012 business
Fire surround purchased
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent customer care, both on purchase and after fitting.
Customer in Waterlooville, 16 February 2012 business
Purchase of gas fire.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Excellent and knowledgeable service. Deserve every praise.
Customer in Rowland's Castle, 1 February 2012 business
New fire and fireplace.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Good and attentive, checked install was good afterwards. High quality install.
Customer in Waterlooville, 1 February 2012 business
Order electric fire, old gar fire taken out.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very good staff, friendly, very helpful and good choice of fires, etc in showroom. Staff very knowledgeable.
Customer in Waterlooville, 30 January 2012 business
The retail sale of fire surround.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Excellent knowledge of products, excellent customer care and after sales. Highly recommended.
Customer in Waterlooville, 30 January 2012 business
Seller of Gas Fire
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Neil was very helpful, explained what sort of gas fire we could have and explained the why's and wherefore's! He also took the trouble of coming to our home to measure our fireplace and to explain how it would be installed.
Customer in Waterlooville, 16 January 2012 business
Fire surround and fire fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

All though work not straight forward suggested a very suitable acceptable adjustment, very satisfied with outcome friendly and very helpful. I would recommend this company.
Customer in Portsmouth, 22 December 2011 business
Supply gas fire and fireplace.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service. Kept well informed. Beautiful fire and fireplace. Glad I shopped local and not on the internet.
Customer in Waterlooville, 21 December 2011 business
Installation of gas fire and fireplace.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Everything installed to a good standard. Fireplace looks fantastic, very pleased. I would recommend this company.
Customer in Fareham, 21 December 2011 business
Installed new gas fire and chimney cowling.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased with the installation of new gas fire also the service friendly clean and efficient. I would recommend this company.
Customer in Emsworth, 20 December 2011 business
Very good clean and efficient.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased. Came on time quoted. Very polite, clean and tidy.
Customer in Waterlooville, 19 December 2011 business
Installed an electric fire and fireplace.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Punctual neat tidy friendly and helpful excellent worker. I would recommend this company.
Customer in Portsmouth, 16 December 2011 business
Supply of fireplace and surround and instruct fitting.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Excellent quality of work started and finished on time. I would recommend this company.
Customer in Havant, 15 December 2011 business
Installation of fireplace surround oak mantle.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work was done with utmost care and precisions no short cuts, right tools no recall all this and courteous tidy personal service. I would recommend this company.
Customer in Waterlooville, 13 December 2011 business
Fitting multi-fuel stove
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt and efficient team. Quality of work very good and fully satisfied with all aspects of job.
Customer in Waterlooville, 12 December 2011 business
Fire place.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful, no hidden extra costs, would recommend to friends and family.
Customer in Waterlooville, 6 December 2011 business
Supply of a gas fire
Scores:
-Tidiness: Not Applicable 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
9.5
Combined score: 9.5 out of 10
9.510

They were helpful in advising me about the appropriate fire and in arranging the supply and fitting of the fire.
Customer in Hayling Island, 6 December 2011 business
Installed fire inset tray
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good workmanship on installing fire inset tray.
Customer in Petersfield, 4 December 2011 business
Fitting of a new gas fire.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient, work carried out on time and was fast and clean and tidy.
Customer in Portsmouth, 22 November 2011 business
Remove old fire and surround, make good, provide and install new fire
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Friendly, approachable, reasonably priced, accommodating and would use again when needed.
Customer in Chichester, 21 November 2011 business
Supply of gas fire and surround. Organised fitting.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Friendly and efficient. All appointments confirmed by telephone. Good time keeping.
Customer in Hayling Island, 18 November 2011 business
Removal of gas fire and wood burner fitted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Do I give a favorable review? Indeed I do! The shop advice given, guided me in the right direction for me to make an informed decision. The guys arrived in plenty of time to carry out the works. They gave me good on site advice and carried out the work efficiently, quickly and courteously, and made sure that they cleaned up after them selves. A very pleasant experience!
Customer in Portsmouth, 16 November 2011 business
Supplied and delivered dimplex fire and surround
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, went to a lot of trouble to find the item I wanted, very nice to deal with, friendly and helpful.
Customer in Gosport, 16 November 2011 business
Work very good.
Scores:
6Tidiness: 6 out of 10 6Timekeeping: 6 out of 10 6Courtesy: 6 out of 10 6Workmanship: 6 out of 10
6
Combined score: 6 out of 10
610

Very pleased with work. Very polite, kept very clean.
Customer in Waterlooville, 14 November 2011 business
Supply of Wooden Mantel, Gas Fire and Hearth
Scores:
-Tidiness: Not Applicable 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 -Workmanship: Not Applicable
9
Combined score: 9 out of 10
910

Good knowledge of items we were enquiring about. Dealt efficiently with the order and delivery of the items.
Customer in Portsmouth, 10 November 2011 business
Old surround taken out .Inset wood burner fitted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Removal of old fireplace surround where gas was and chimney stack built up for inset wood burner would be. Clean/tidy. Very helpful professional service highly recommend company would use again.
Customer in Havant, 9 November 2011 business
Complete new fire package including removal of old.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, reliable service from start to finish, including honest advice. So refreshing for workman to turn up exactly when arranged!
Customer in Waterlooville, 5 November 2011 business
Advised, surveyed and supplied new gas fire. Organised chimney sweep and installation companies.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly, efficient and knowledgeable. Also patient with us while we made up our minds. Excellent!!
Customer in Waterlooville, 3 November 2011 business
Organised gas fire fitting and sold the fire.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Very clear about the product, price and when the job could be done. I would recommend this company.
Customer in Chichester, 3 November 2011 business
New gas fire fitted supplied by above company.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Emberz fireplaces were extremely helpful with the arrangements. I would recommend this company.
Customer in Portsmouth, 2 November 2011 business
Fire palce surround purchased and installed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly and relaibke staff who gave complete satisfaction, a pleasure to do business with. I would recommend this company.
Customer in Waterlooville, 30 October 2011 business
An electric fire was supplied and fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

My overall comment; a friendly, pleasant and professional service.
Customer in Waterlooville, 29 October 2011 business
Remove old and fitting new fire
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A first rate job completed by first rate tradesmen, very impressed with the treatment in Emberz shop, from start to completion.
Customer in Waterlooville, 28 October 2011 business
Ordered bespoke fire and surround and delivered.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Exceptionally friendly and efficient service. Helpful and knowledgeable.
Customer in Portsmouth, 28 October 2011 business
Purchase of marble surround and fire.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Very patient, we made several visits to his shop before deciding on our purchase. Neal and Lacey very knowledgeable on their products.
Customer in Havant, 27 October 2011 business
Supply a new coal fire.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful, nothing was too much trouble, service was very fast and always kept me informed of progress. I would recommend this company.
Customer in Waterlooville, 24 October 2011 business
New gas fire and surround fitted.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, explained all relevant information, very friendly. I would recommend this company.
Customer in Waterlooville, 21 October 2011 business
Took order for replacement gas fire
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

This was one of our best "retail experiences" The man in the shop listened to our requirements and suggested exactly what we needed. No attempt to oversell - just a clear and straightforward description of the options and a solution we are very pleased with. Also arranged fitting and for removal of old appliance. A real no hassle service.
Customer in Waterlooville, 20 October 2011 business
Opening wall and fitting hearth back and fire surround.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have received an extremely courteous, helpful and well informed service. We would highly recommend Emberz.
Customer in Waterlooville, 18 October 2011 business
Installing wood burning stove
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good service throughout fit. Lots of work had to be done, they kept in touch about work all the time. Very friendly reliable people. Fireplace looks amazing!! Would thoroughly recommend.
Customer in Fareham, 15 October 2011 business
Installation of two gas fires and one fire surround.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Both Neale and his colleague in Drayton were very helpful and their advice spot on. We are really very pleased with the final result. Competitive quote.
Customer in Portsmouth, 14 October 2011 business
Purchased gas fire and fireplace.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Lots of advice on visit to show room. Good choice of products. Overall very helpful and very satisfied.
Customer in Po16 8Yn, 13 October 2011 business
Installed new fireplace and gas fuel effect fire
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly team of Neal and Lacey provided sound advice at both showrooms, offering a good deal of input into the design and proportions of the hearth and surround. The end result is a high quality job, installed with a great deal of care by Steve. Not cheap, but then quality rarely is. Highly recommended.
Customer in Havant, 11 October 2011 business
Fireplace fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very satisfied, efficient and pleasant. I would recommend this company.
Customer in Waterlooville, 7 October 2011 business
To supply gas fire surround etc.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Very good advice, good range of fires etc. I would recommend this company.
Customer in Waterlooville, 7 October 2011 business
Delivery.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Good knowledge of stock - friendly and very efficient.
Customer in Southsea, 6 October 2011 business
We bought a gas fire.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Very helpful in showing us different ways that were the best for what we wanted. I would recommend this company.
Customer in Portsmouth, 5 October 2011 business
Displaying customer monitoring reports 1 to 100 Read Next Page
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.