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Fidelis Security Ltd
30
monitoring reports,
7
have been received in the past 6 months.
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Customer Monitoring Reports
Repair to lock on front door.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Excellent service.
Customer in Horsham
,
27 April 2012
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Repair broken front door lock
Scores:
8
Tidiness: 8 out of 10
10
Timekeeping: 10 out of 10
9
Courtesy: 9 out of 10
10
Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.3
10
This was an emergency call out , and Cameron Avery attended very promptly . There was no call out charge and he did his best to minimise the cost. The repair was executed very competently. A quiet pleasant character who fully justified his inclusion in the list .
Customer in Woking
,
12 February 2012
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Mended jammed front door lock, and re-aligned it to work better than it had before.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Calm and clear communications throughout. Gave choices and explanations about what work to carry out. Very neat and tidy, left no mess to be cleared up. As requested, parked on our drive to avoid inconveniencing our neighbours. Polite to us and to his assistant.
Customer in Woking
,
2 February 2012
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Got the locks changed
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Friendly, on time, reasonable price and would use again. Got the job done with no fuss.
Customer in Guildford
,
3 January 2012
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Fit internal door bolts.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
9
Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Trustworthy. Turned up on time and were very helpful/professional.
Customer in Guildford
,
15 December 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Removed locked lock in door and replaced entire mechanism.
Scores:
9
Tidiness: 9 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Excellent service throughout what became a protracted job, very prompt professional and cheerful felt very safe and I would recommend this company.
Customer in Guildford
,
29 November 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Removed lock in door and replaced entire mechanism.
Scores:
9
Tidiness: 9 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Excellent service throughout what became a protracted job. Very prompt, professional and cheerful. Felt very safe and would highly recommend.
Customer in Guildford
,
29 November 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Fitted new front door handle/lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Efficient, professional, polite and competent.
Customer in Woking
,
18 November 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Removal of faulty wok, fitting my new lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Mr Avery came very promptly, he carried out the work quietly and efficiently. A very pleasant young man.
Customer in Leatherhead
,
26 September 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Alarm system serviced and options set, security points around home checked and modified
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
We moved into the home a year ago where the alarm system was faulty but okay if it wasn't turned on, until it went off in the middle of the night - hence prompting the need for a service if only to shut it up! I originally whittled down my searches for a security expert to two companies - both were equivalently priced (Fidelis=£75 service, £15 for a new battery, alternate=£65 service, £25 battery) but I selected Fidelis as over the phone they sounded more helpful and knowledgeable. When Cameron arrived he was prompt, identified a that a change of battery had resolved the alarms issues, then patiently spent a good amount of time helping set the alarm systems options to my specifications, even undoing some of the options once I'd changed my mind on some of them! He then at my behest helped check the door security and resolved a couple more issues with locks not fully engaging by helping chisel out the locks to the correct degree - this was in addition to the alarm service I'd originally called him out for. I cannot stress how highly I rate the customer service that was given, Cameron was happy to spend time explaining to me my home security, with setting the alarm options and always had a friendly demeanour. The resolving of the other two issues exemplified his ability to go the extra mile in customer service. Certainly this company has been my best experience with Checkatrade yet.
Customer in Egham
,
22 September 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Fit lock and cut additional keys.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Excellent, timely service. Friendly and competent staff.
Customer in Twickenham
,
17 September 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Supplied and fitted new front door lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Very good.
Customer in Woking
,
30 August 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Replacement lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Excellent standard of work, with pleasant, efficient manner, and good communication skills. Very happy.
Customer in Cranleigh
,
19 August 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Replaced two locks on a rental property
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Cameron was very prompt and courteous, he went the extra mile collecting and returning keys to me so I didn't have to try to leave the house with a 3 week old baby! The work was completed well, very happy would recommend to all.
Customer in Guildford
,
18 August 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Supply and fit a mortice lock.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Courteous, professional and proficient.
Customer in Guildford
,
8 August 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
New lock installed.
Scores:
10
Tidiness: 10 out of 10
9
Timekeeping: 9 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Friendly, professional and fast.
Customer in Cranleigh
,
21 July 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Replaced a CCTV camera
Scores:
-
Tidiness: Not Applicable
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Traced the fault to a faulty camera on Friday 8th July . Returned 13th July and fitted new camera and reset all to the system. Very fast, polite, very reasonable cost.
Customer in Staines
,
13 July 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Check, repairs and service house alarm.
Scores:
-
Tidiness: Not Applicable
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Excellent service, reliable, polite and honest. I felt very comfortable with the workmen in my house.
Customer in Nottingham
,
5 July 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Changing locks on front door.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Job neatly and professional done with original quotes honoured even though job took slightly longer than planned and assistance was requested from colleague. Very friendly service.
Customer in Guildford
,
1 July 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Gained entry for customer locked out.
Scores:
9
Tidiness: 9 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
He was prompt, very polite on the phone and in person, he went that bit further to fix my loose lock. This firm is very good.
Customer in Woking
,
30 June 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Open failed lock and replace
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Prompt, friendly, appeared to do an excellent job, explaining why existing lock needed replacing.
Customer in Guildford
,
28 June 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Removed broken key and changed lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Phoned at 7.30 on a Monday, and they arrived by 9am. They explained every step, going for the cheapest option first. Very professional and very reasonably priced.
Customer in Guildford
,
27 June 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Opened door, changed lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
I was very satisifed with the job.
Customer in Woking
,
10 June 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Open failed lock and repair
Scores:
-
Tidiness: Not Applicable
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Very efficient and friendly service.
Customer in Guildford
,
11 May 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Replaced lock and cut new keys
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Friendly and professional.
Customer in Guildford
,
3 May 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Fix broken window hinges, fix broken rear gate.
Scores:
9
Tidiness: 9 out of 10
9
Timekeeping: 9 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.5
10
Excellent work and attitude. Would highly recommend.
Customer in Addlestone
,
30 March 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Repaired hinge, plus fitted new lock
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
The gentleman that came was very pleasant and polite, very tidy and was very happy in his job as well as precise.
Customer in Guildford
,
24 March 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Fit door bolt to metal door
Scores:
10
Tidiness: 10 out of 10
9
Timekeeping: 9 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Work completed quickly and efficiently.
Customer in Guildford
,
20 March 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Check cause of seized front door lock and replace mortise lock
Scores:
9
Tidiness: 9 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.8
10
Excellent, turned up on time, looked and acted professionally, very pleasant, competent young man in a smart van.
Customer in Woking
,
29 January 2011
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Key holding, alarm work, guarding and recently locksmiths work have all been carried out to a very high standard.
Scores:
10
Tidiness: 10 out of 10
10
Timekeeping: 10 out of 10
10
Courtesy: 10 out of 10
10
Workmanship: 10 out of 10
10
Combined score: 10 out of 10
10
10
Key holding, alarm work, guarding and recently locksmiths work have all been carried out to a very high standard. As a company we are reserved in who we would recommend. However we would not hesitate to recommend this company
Customer in Guildford
,
11 December 2010
business
Fidelis Security Ltd
www.checkatrade.com/FidelisSecurity
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.
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