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First Call Heating Ltd

240 feedback reports; 15 received in the past 6 months

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Feedback Received

The following reviews are based on work commenced.
Remove old gas hob and install replacement.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service for a repeat customer. Martin was pleasant, tidy and efficient. Work came to less than the estimate. I definitely recommend this company.
Customer in Eastleigh, 28 February 2014   business
Replacement of boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
From start to finish we were provided an excellent service from every aspect.
Customer in Southampton, 28 February 2014   business
New boiler and servicing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
First Call Heating fitted new boilers to both my property and my father's and has subsequently serviced both. They have been efficient, really nice people to deal with and very clear and prompt in their communications. I have felt very confident in all they have done for us.
Customer in Southampton, 25 February 2014   business
Gas boiler and pump.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very high standard of expertise and a good price.
Customer in Eastleigh, 13 February 2014   business
New boiler fitting and alteration to roads and gas supply.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Best heating company I have used. I been in trade 14 years. Nothing was too much trouble.
Customer in Southampton, 13 February 2014   business
New boiler fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Professional, knowledgeable, quality workmanship. Competitive price and detailed explanation of work required. I would definitely recommend this local company. The engineer who carried out the work (James) was polite and tidy and ensured the job was carried out to my entire satisfaction. Highly recommended.
Customer in Romsey, 11 February 2014   business
New boiler. Remove old water tanks. Install new shower. Move a radiator.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Tidy and efficient work. Kept me informed of every stage. Pleasant and friendly installer. Would definitely recommend this company.
Customer in Eastleigh, 17 January 2014   business
Boiler repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Boiler broke today 2 days before Christmas! First Call Heating came out straight away and fixed it! Very happy with the service, nice chap and hot water and a warm house for Christmas! Very happy and will definitely use them again. Thank you!
Customer in Eastleigh, 23 December 2013   business
Replacement 3 port valve head.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very prompt response as always from First Call Heating Ltd. They are reliable, professional and provide excellent customer service. I highly recommend James and his great team at First Call Heating Ltd.
Customer in Southampton, 16 December 2013   business
New boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Job perfectly done, with consideration to cleanliness and also to the clients asthma. Delighted with the job!
Customer in Eastleigh, 2 December 2013   business
Replacement boiler, thermostat and timer.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Ian and Ben were excellent and worked quickly, efficiently and quietly and got the job done in good time. Tidy and polite. The new system works very well, the radiators and water are hotter than before and the boiler is much quieter. Would recommend.
Customer in Eastleigh, 29 November 2013   business
Boiler fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A brilliant job was carried out by both the guy who came to do the survey and the fitter. Would highly recommend them to everyone, the work they carried out was great and so clean and tidy and the price was amazing!
Customer in Hayling Island, 20 November 2013   business
Replacement boiler - from oil to LPG
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Very professional! I was genuinely impressed with the quality of the work carried out. Would have no qualms about recommending them.
Customer in Alresford, 28 October 2013   business
New boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
First class service from polite efficient and trust worthy staff. Very pleased with the job done at a sensible price. Would definitely use again.
Customer in Southampton, 22 October 2013   business
Installation of new combination boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Outstanding service from start to finish. I was given honest reliable information of ach stage of the job. Very professional.
Customer in Eastleigh, 16 October 2013   business
Central heating boiler repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Came out promptly and did a great job, boiler fixed. Also didn't mind giving me a quick lesson on who to use my central heating! Very happy with the service provided, James is a very nice man. Will always use again.
Customer in Eastleigh, 17 September 2013   business
Boiler and shower heating.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Helpful, friendly, reliable and did the job effectively, unlike some of the other people I contacted (namely the "able group").
Customer in Winchester, 11 September 2013   business
Replacement of gas central heating including boiler, radiators and replacing immersion heater with megaflow tank.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Work undertaken by a great team of four, with us for three days. They overcame any difficulties when removing the current system as they arose. They were highly recommended, and we likewise would recommended them. They were smart, wore uniforms with their names on and as far as we are concerned did a really good job. They are easy to contact and kindly came to help us out by removing an old radiator in advance so we could plaster a room before their installation. Nothing is too much trouble. Quote delivered and explained thoroughly by the company owner. We have no hesitation in recommending First Call Heating Ltd.
Customer in Southampton, 4 September 2013   business
Installing boiler and fitting and removing radiators and pipework.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Well prepared and organised. No shortcuts or way around. Everything was done properly, even with a little difficulty. Highly recommended.
Customer in Winchester, 22 August 2013   business
New boiler fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, would not hesitate to use them again and would recommend.
Customer in Eastleigh, 16 August 2013   business
Fixed leak in shower unit leaked through bulging ceiling, hence emergency callout.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived very promptly, a very conscientious company that also do my boiler. They came within ten minutes, amazing customer care that saved the day and most of my ceiling! Quickly found the fault and rectified it. Many thanks First Call Heating Ltd! A great team!
Customer in Eastleigh, 24 July 2013   business
Remove old boiler and install new and new flue.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Very prompt, very courteous, work completed as a per the quotation finished on time. Very little disruption caused while work taking place.
Customer in Eastleigh, 23 July 2013   business
Replaced central heating boiler.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Extremely satisfied with the work carried out. Ian the engineer was very helpful, relieved to get the work done, difficult to live without running hot water !
Customer in SOUTHAMPTON, 22 July 2013   business
Water tank replacement in a very tight space.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very happy with the service, the boys will go extra mile if something gone wrong to put it right. Calum is determined to finish the difficult job and is not afraid to ask for help if needed. Jez is very helpful and will sort things out immediately if something is not right. Thank you very much. Definitely would recommend. Mrs Dear.
Customer in Eastleigh, 20 July 2013   business
Fitted new domestic gas boiler, serviced swimming pool gas heater.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We were very impressed with the quality of the work completed. All the staff were of the highest quality.
Customer in Romsey, 12 July 2013   business
Boiler replaced, new wather tank, radiator fitted, c/h overhaul
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Competitive quote for tricky installation, completed on time, price reduced for fittings not used.
Customer in Eastleigh, 21 June 2013   business
Repair boiler and install new tap.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Service very good. Staff knowledge and manner very good.
Customer in Southampton, 21 June 2013   business
Removed warm air heating and replaced with new boiler and radiators.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310
Very polite workmen and work carried out to a high standard. They went above and beyond and repaired the holes that the warm air vents left in the walls. Carried out the work on schedule and on budget. Would recommend First Call Heating Ltd.
Customer in Eastleigh, 20 June 2013   business
Supply and fit new boiler
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Very professional in all aspects of the visit, costings, dismantling and installing new boiler.
Customer in Southampton, 13 June 2013   business
New boiler installation.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent workmanship. George and Callum were very competent and professional. They arrived on time, worked extremely hard, were very polite and kept me thoroughly informed. As a company I would say they were first class, I am really impressed and would be happy to recommend them to anyone else.
Customer in Eastleigh, 6 June 2013   business
Hot water solar panel problems.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Turned up on time, major problems with faulty system which were realised fairly early on and unable to be cured on first day as a more powerful machine was needed which meant a second day. That also proved a major problem, but Ian, the engineer, plus James, the boss were not going to leave until they were both satisfied they had cured the problem. Ian worked non-stop during the 5 hours of his first visit and the 6 hours on his second. He was so polite and courteous, keeping us informed at all times. In spite of the extra 6 hours, we were not charged a penny more.
Customer in Southampton, 5 June 2013   business
Strip out existing gas fired boiler and install new model, additional pipework modifications were also carried out.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
My original enquiry was dealt with very objectively and discussed in detail. My own views about issues were fully considered. The work was carried out in a very professional manner by Mr James Richards, assisted by Alex Walker. I would be pleased for my name to be given as a reference for First Call Heating Ltd.
Customer in Eastleigh, 4 June 2013   business
Installation of a combi boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
When I contacted First Call Heating Ltd they were very polite and helpful. Surveyor, Jez, came out to tell us about combi boilers. Jez was very informative and professional and pleasant. We were not put under any pressure. We received a quote by email the same day. Two engineers came out to fit the combi boiler, Callum and George. Both worked very hard and were very pleasant and turned up on time. Callum explained to us how to use the combi boiler and was very helpful and tidy. We will have our combi boiler serviced by First Call and would use them again and would recommend them. Excellent all round service. Thank you to all at First Call.
Customer in Eastleigh, 29 May 2013   business
Boiler and 10 radiators replaced
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Good explanations of processes and resolution of glitches.
Customer in Eastleigh, 24 May 2013   business
Replaced faulty PRV.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, very friendly and professional!
Customer in Eastleigh, 24 May 2013   business
Remove old boiler and installation of new boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We are completely satisfied with the installation and workmanship.
Customer in Eastleigh, 16 May 2013   business
Boiler replacement/relocation and new radiators.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Quick and efficient booking and quotation. Recommended moving boiler to loft. Engineers installed new boiler and pipework, changed radiators and removed all of the old equipment quickly and without fuss, in not the best working conditions, being an old house. Highlighted that shower was broken and replaced within the cost. Excellent work for a reasonable cost. Would recommend.
Customer in Winchester, 29 April 2013   business
Boiler installation.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Work was completed in time, quoted and for the price quoted in a very professional manner.
Customer in London, 26 April 2013   business
Installation, including relocation, of replacement boiler and thermostatic valves.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent work by friendly, well trained and informative staff. This was a major piece of installation work with relocation and replacement of boiler, gas supply and system pipes with replacement radiator valves and thermostats. It was carried out on time and at the estimated price (which was itself very competitive).
Customer in Winchester, 26 April 2013   business
Boiler not working, diagnosed broken fan, replaced fan.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9
Combined score: 9 out of 10
910
Attended same day. Needed replacement part and initially said it would be next day. When I said I was not keen to be without heating and hot water overnight, the engineer made a phone call and managed to source the required part, went away to collect it and came back to fit it an hour later! Helpful and friendly service. Would use again.
Customer in Eastleigh, 24 April 2013   business
Fitted new flow valve to boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very quick diagnosis of problem and prompt repair. Time keeping good and friendly chap.
Customer in Eastleigh, 17 April 2013   business
Repaired central heating boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Woke in sub-zero temperatures to discover central heating boiler had broken. Searched Checkatrade to find a reputable local company to complete the repair as a mater of urgency (wife suffers from Rheumatoid Arthritis). First Call quoted a price and said an engineer would be with me that afternoon. 12:30 he arrived, immediately diagnosed the problem and, within an hour, had the boiler back and working! No one likes an unexpected repair bill but very impressed with the professionalism and service from First Call Heating. Would not hesitate to recommend them and will use them for any future work.
Customer in Eastleigh, 12 March 2013   business
Fixed fault in central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Identified the fault and fixed it all within a very reasonable time frame. Very quick and very efficient.
Customer in Eastleigh, 5 March 2013   business
New boiler and replacing ten radiators.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I decided to ask First Call Heating Ltd to carry out our work on the basis of the service I received from the very start of the process. Not only did Jez provide a competitive quote very quickly but he was happy to come back out to the house on a couple of occasions to run through things with me. It was a big job that involved relocating several of the downstairs radiators with a solid concrete floor so it was important to find the right people to carry out the work. It’s now several days since the job was completed and I am incredibly impressed with the work that they carried out. There were three guys on site every day, James, Ashley and Alex and they worked incredibly hard to get the job done on time. Then finally before finishing up they talked me through the new boiler and heating controls and ensured the house was clean and tidy before leaving. A first class job.
Customer in Winchester, 1 March 2013   business
Problem with hot water in kitchen and central heating.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We had an emergency situation as we had no hot water or central heating and called First Call who we have a boiler servicing contract with. James came out later the same morning, resolved the problem with the hot water and restarted the boiler. All problems resolved by lunchtime. Excellent service!
Customer in Winchester, 20 February 2013   business
Replacement and relocation of new boiler and associated plumbing and electrics.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Received competitive quote on Monday expecting work to be done within a few weeks. In fact new boiler fitted and up and running by the following Tuesday. George the fitter worked extremely hard and was always polite and helpful. Excellent local company.
Customer in Eastleigh, 11 February 2013   business
Repair of combi boiler that was losing pressure.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I originally phoned another company and was told that I needed a new part for the boiler. The company promised to phone with a price but after five days I was still waiting. I phoned First Call Heating in the morning, my boiler was sorted by 5pm the same day and no new parts were needed. I have the utmost confidence in the integrity and workmanship of the company and will now continue to use it in the future. I am a very delighted new customer!
Customer in Eastleigh, 1 February 2013   business
Installing magna clean filtration devices, changing various central heating pipes.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I cannot praise this company highly enough. Right from when Jez came round to give us a quote and helped us with our ailing heating system to when the work was actually done by Ian and Ashley. The courtesy, friendliness, reliability and quality of workmanship were all excellent! I thoroughly recommend them.
Customer in Southampton, 31 January 2013   business
Boiler repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Engineer came out in the snow to mend my broken boiler. Brilliant service. Much appreciated.
 Repeat Customer in Eastleigh, 18 January 2013   business
Repair of leaking boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Having found the boiler leaking 3 days after Christmas, couldn't believe how quickly, efficiently and cost effectively the work was done. I would go as far as to say Jez provided the best service that we've ever had. Turned up the same day as promised, was friendly, keen to help, did the work really efficiently and charged less that we thought we would be. Can't say better than that! Many thanks Jez and as we said at the time, you are a credit to your company.
Customer in Eastleigh, 28 December 2012   business
Expected to have a new boiler fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Ordered a new boiler and expected it to be fitted on a Tuesday but having carried out a gas supply test the day before we were told we did not actually need a new boiler. First call recommended and then carried out work that resulted in a charge 95% less than a boiler would have cost - extremely pleased (of course) and impressed that an honest, courteous and friendly company dealt with a material issue for us. At all times First Call Heating people kept us informed what was happening (the office even called to say the engineer would be 20 minutes late for an appointment). Fantastic customer service - on a personal note. Thank you Jez!
Customer in Southampton, 17 December 2012   business
Replacement pump and boiler adjustment.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
No sales pressure - just suggestions and explanations as to central heating problems experienced. The work was done quickly and efficiently - indeed a further problem of which we hadn't even been aware - was identified and rectified without further charge. Would definitely recommend this firm and we will certainly use them again.
Customer in Eastleigh, 15 October 2012   business
New combi boiler and one additional radiator installed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We were very pleased with all aspects of this work. The installer was prompt and very tidy and kept us informed as to progress. The installation was also completed on time.
Customer in Southampton, 14 October 2012   business
Fitted new condensing boiler, radiators, hot water storage tank and solar water heating system.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Very efficient and knowledgeable assessment of my heating needs giving a competitive quotation. Other representatives from other companies that called frankly didn't seem to know what they were talking about. Highly efficient and polite tradesmen. My new heating system has worked perfectly in the first seven months since installation. I would highly recommend First Call Heating.
 Repeat Customer in Southampton, 12 October 2012   business
Boiler leak.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Ever since First Call installed my central heating system over 7 years ago I have received excellent service from James and the people who work with him. I couldn't fault this company, they are friendly, fair, honest and efficient. On one occasion James himself came out on a Saturday to make sure I had heating and seems to go the extra mile to provide a very good service. I would highly recommend this company, you can trust them completely.
Customer in Southampton, 10 October 2012   business
New boiler and heating controls.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very professional with explanation of how work would be carried out and easy for the customer to understand. Ian the installer did a first class job.
Customer in Eastleigh, 4 October 2012   business
Faulty thermostat meant that the heating system wasn't working.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I called First Call Heating Ltd first thing in the morning and they came the same day. After work so that I didn't have to take time off specially. They resolved the problem quickly and had the part needed in their van. As we have a service contract with them, there was no charge. We have used First Call for a number of years to install and repair our boilers and we have always been very pleased with their obvious expert knowledge of gas central heating and how quickly they respond to problems that have arisen.
Customer in Winchester, 1 October 2012   business
Replacement of central heating pump.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
James and Alex arrived at the time agreed. They were polite, not at all condescending and explained the problem clearly and factually. They replaced the pump and all was working within an hour. I would thoroughly recommend.
 Repeat Customer in Eastleigh, 19 September 2012   business
Came out as a result of carbon monoxide alarm going off.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Engineer (actually the boss!) came out Saturday morning due to alarm having gone off previous evening. Rang at 9am as unable to use boiler so no hot water or heating. Everything was thoroughly checked turned out to be just a faulty alarm but we were grateful for the reassurance provided by first call coming out at the drop of a hat. Would recommend this company to anyone. They are friendly, helpful and offer a great service.
Customer in Southampton, 15 September 2012   business
Installation of a new combi boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Job carried out in a very professional manner. The workman was very courteous and explained everything he was doing when asked. Was very helpful routing pipework to fit in with the new kitchen arrangement.
Customer in Southampton, 22 August 2012   business
Repaired a leaking boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I phoned First Call Heating Ltd on Sunday night after it was discovered that my boiler was leaking. I explained the problem to James Walker and his said that he could come round first thing Monday morning. James then phoned back with some advice so that the leak was temporarily stopped. Excellent service and communication. I couldn't rate this company enough.
Customer in Eastleigh, 13 August 2012   business
New boiler installed.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Very good work overall. Very pleased with the result. 1st class workmanship from George. Very tidy and clean. From start to finish were very pleased with the contact from 1st Call. 10 out of 10.
Customer in Eastleigh, 1 August 2012   business
New boiler installation.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Sound advice, excellent quality of workmanship and high professionalism. If I had a company, I'd like to have this staff.
Customer in Eastleigh, 18 July 2012   business
Installed the new boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I would stronglly recommend this company for any boiler work , all the staff are very friendly and down to earth , professional finishes, very pleased with the outcome . Thank you very much !!
Customer in Southampton, 9 July 2012   business
Fit new solar cylinder - aquaclean control heating system test and commission.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 8Courtesy: 8 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Arrived on time. Did what they said they would do in the time advised. Tidy and efficient - all seems to work well.
Customer in Winchester, 5 July 2012   business
Repair Heating/Hot Water system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
James turned up on time and diagnosed the problem and had it repaired within the hour which was covered in my service contract. Excellent service as always.
Customer in Eastleigh, 5 July 2012   business
Powerflush of central heating system
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The work was carried out very efficiently . The workman was very courteous, friendly and helpful and my house was left very clean and tidy. The central heating is now working satisfactorily..
Customer in Eastleigh, 16 May 2012   business
Replaced boiler and radiators
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Well executed by Callum and Jez. Considerable thought given to ensuring the best way to install the system. A couple of minor problems were promptly solved without arguement. Polite cheerful and hardworking. Worked around timings to suit us, including early morning starts.
Customer in Eastleigh, 25 April 2012   business
Replacement of aged central heating system with new combi boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
What we thought would be a hideous nightmare of a job turned out to be a moderate inconvenience due to the thoroughly professional attitude of First Call Heating. First contact was with Jez who provided the quotation and arranged the works. The heating engineer, George, arrived as scheduled and carried out the works in a timely fashion, leaving the property in tidy and clean order at the end of every day. We could not have asked for better service and wouldn't hesitate to recommend First Call Heating, especially George, to carry out any necessary work.
Customer in Southampton, 25 April 2012   business
Boiler replacement
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Having never heard of them before, spoke to the company at the Swan Centre in Eastleigh. Their special offer was a replacement boiler, fully fitted and guaranteed for 7 years, for £2012. Having had quotes from several other people, sounded too good to be true – WorcesterBosch boiler and all. But they turned up when they said they would, sent 2 very competent and pleasant guys to do the work (Callum and Ben) who were consummately professional and focused on their work. At the end of the day, there was a problem. Callum and Ben got their boss to come and assist, in turn getting support from the manufacturer and then Transco. Long story short, potentially very unhappy customer turned into very impressed customer (and I take some pleasing). System works fine (or, appears to - but no reason to suspect that might change anytime soon; and in any event, it comes with the 7 year guarantee!). Callum’s boss (Jez) said he wouldn’t go until we were entirely happy. He was good to his word and left us with a brand new boiler, professionally fitted and commissioned into use. Callum and Ben were excellent. If you are looking for a good deal and value for money, stop looking; it’s here.
Customer in Southampton, 12 April 2012   business
Installation of new central heating system and solar water heating
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Work carried out very professionally. Staff very courteous. Installed systems working satisfactorily so far.
 Repeat Customer in Southampton, 10 April 2012   business
Installation of new boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very impressed with courtesy and efficiency of workers and job done.
Customer in Southampton, 26 March 2012   business
Emergency repair to damaged central heating pipework.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I had accidentally damaged the central heating pipework under the floor over a weekend. Water leakage became visible on Monday morning. Telephoned First Call at 9.00am - their engineer arrived at 9.30am - the damage was repaired and the system recommissioned by 11.45am. Once again - a speedy efficient service.
 Repeat Customer in Romsey, 5 March 2012   business
Boiler move and new pipework
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
These guys have certainly restored my faith in plumbers. Quote received same day, work scheduled 4 days later (2 day job) so pleasantly surprised with timecsales. All work completed to time and budget. They were clean and responsive and its looks great. Our builder also commented how good they were. All in all, no hesitation in reccomending their work. 1st class
Customer in Winchester, 2 March 2012   business
Broken Hot water
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Returned from holiday to an unwelcomed cold shower. I phoned in the afternoon and they were over before the evening. No work needed to be done, a simple problem to fix.However because it was our error regarding the hot water tank they didnt charge anything! I was very surprised and grateful for this act of good will. Would highly recommend this company!
Customer in Eastleigh, 27 February 2012   business
No Hot Water
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Phoned First Call in the morning,Engineer arrived in the afternoon.Had no hot water from my combi boiler. , within 2 hrs all was fixed, Great Service, Highly recomend. Will use again in the future. Thank you very much guys.
Customer in Eastleigh, 21 February 2012   business
Repair of Worcester boiler
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
James was recommended to me by a colleague and I would definitely recommend him to others. He came to our house within 1 hour of calling him, on a Thursday evening, and instantly diagnosed the problem (another non-worcester plumber had already been and spent 3 hours with the boiler with no success). He was able to locate the part we needed without any difficulty (it was a worcester part) and fitted it extremely quickly the next day and for a very reasonable price.
Customer in Southampton, 17 February 2012   business
Re-setting the central heating controls
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I contacted First Call (James Walker) at 9.00 am to request an engineer's visit. By 11.00 am the engineer had been and the system was working fine. What better service can you get than two (2) hours from call out to job well done?!?
 Repeat Customer in Romsey, 9 February 2012   business
New 2 port valve fitted to central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Called First Call for a quote for job to be done after accepting a date was fixed for a call 2 days later.Engineer Jez arrived and explained how and why the valve had failed and quickly and efficiently resolved the problem.Would recommend them for their good service as we were given their name from another satisfied customer.
Customer in Southampton, 8 February 2012   business
Boiler Replacement
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I had the new Worcester 36LXi boiler fitted as it is so small it fitted perfectly into my compact kitchen. It works superbly, is extremely efficient and almost silent, unlike my old boiler. It has made a big difference to my central heating and hot water, especially considering the cold spell that we are currently having. I wouldn't hesitate to recommend First Call based on the job that they have done.
Customer in Eastleigh, 8 February 2012   business
New combi boiler installed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We have highly recommended James and his team to anyone we know. We opted to wait for the new Worcester Bosch Greenstar 36 LXI which were new on to the market and were delighted at the speed of the installation. First call heating were even prepared to dig into the concrete floor (& repair perfectly afterwards) in the kitchen to find the gas pipe rather than running a whole new pipe around the house as many competitors quoted for. We were amazed by the sheer attention to detail the team had, ensuring pipes were straight and that the whole area was cleaned up afterwards. The commitment and dedicated service we received was amazing and we now just wonder why we left it so long to change systems!! Thank you James, Jez, Callum, Ben and the others who were involved.
Customer in Southampton, 6 February 2012   business
Boiler Fitted and Serviced
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Would thoroughly recommend James and his team. They are always swift to deal with any issues in a professional, courteous and cost effective manner. Any after sales care is never an issue either with all of the team taking pride and care in the good name of the company.
Customer in Southampton, 4 February 2012   business
Boiler Replaced
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fast response when our boiler stopped working and James gave us all the facts in order to make an informed decision about whether to repair or replace. Within two working days Jez arrived promptly at 8am with our new boiler and we had heat and hot water by 2pm HOORAY! I am a Mother of two young girls and felt happy to have these guys in our home. We got excellent service from very knowledgeable people - we would not hesitate to use First Call again and will certainly be recommending them to our friends and neighbours.
Customer in Romsey, 31 January 2012   business
Low water pressure in boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
No heat or hot water, called the office out of hours and then phoned James on his mobile, explained the problem and within 5 minutes he was at my home and was able to sort it immediately. Excellent service
 Repeat Customer in Eastleigh, 23 January 2012   business
Called out just before Christmas as mums central heating had packed up
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I was very pleased at how the company came out the next day to look at my elderly mums central heating. Even though they could not fix it straight away they came out twice and got it working enough for background heat as it was very cold at the time. System needed flushing through and this has been done today. Very helpful staff and always willing to call round to help sort out problems. I would definitely recommend them.
Customer in Southampton, 5 January 2012   business
Replace existing boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Having to wait up to a minue and a half for the hot water to appear from the kitchen tap and having showers which did not have the 'wake up effect!', we decided to contact First Call (whom my parents have used for several years and we had used to service our old boiler) to find out how much a new boiler would be. After a lengthly conversation (and a few cups of tea later), we decided on the new Worcester 36LXi, which fitted with my existing kitchen unit and gives a more powerful shower without the pump. My initial reaction was to not go for a combi boiler, however, we have gained additional space in the bedroom as the tank has been removed and my husbands reaction to the shower after the new boiler was fitted was 'wow, it's like being in a hotel'. I can honestly say, I'm really happy with the results and having 7 years free warrenty/service is fantastic. In respect to aftersales, I knew how to bleed the rads but, didn't realise that I'd need to top up the system with water. I noticed the pressure on the boiler was in the red so I called James Walker and he came round the same day, so I now know how to 'top up' the system. I'd Definately recommend the Worcester 36LXi and First Call to anyone looking to upgrade their system. They have been totally professional and only took 2 days to remove/replace and I had hot water after the first day!
Customer in Southampton, 2 January 2012   business
Replaced boiler PCB and thermistor lead
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
As expected a fast thorough job. First Call is our preferred heating company, we have used them many times Jez arrived early on morning, diagnosed problem, sourced a part returned at lunchtime and fixed it at whirlwind speed. Great service. Would highly recommend
Customer in Southampton, 21 December 2011   business
Detected cause of fault in boiler and replaced part.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Old boiler had baffled less experienced engineer, but James was able to find the cause and fix it. Reliable and on time. Perhaps a bit pricey but worth it. Thanks!
Customer in Lyndhurst, 13 December 2011   business
Gas Fire Service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Friendly and helpful and would use again.
Customer in Eastleigh, 9 December 2011   business
Identifying fault with electric boiler, replacing parts
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The plumber arrived on time, was extremely pleasant and didn't mind taking the time to find out exactly what was wrong with the boiler. He called back when he said he would with an estimate, and two days later returned to fix the problem. Polite and efficient - I would absolutely recommend this company.
Customer in Southampton, 2 December 2011   business
Automatic Air Vent replaced and leak fixed Worcester 28CDi
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Cannot thank them enough, such professionalism is hard to find. Prompt and courteous, I have booked them for my regular service and will recommend them to others, thank you First Call !
Customer in Eastleigh, 21 November 2011   business
Rectified problem with programmer
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Found I had no heating or hot water. Telephoned FIRST CALL for help at 9.30 am - problem fixed by 3.00 pm. Yet another example of their first class service.
 Repeat Customer in Romsey, 16 November 2011   business
New boiler also relocated
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Two full days of work done, fitter did work all day. Very pleased and happy.
Customer in , 29 September 2011   business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.