Scores based on 90 reviews

Reliability & timekeeping

Invoice history based on 79 reviews.

Invoice History
Charged as per quote / estimate98.73%
Above quote / estimate: not kept informed1.27%
Appointments reported as missed (6 months) 0
Average score 9.69
90 reviews
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Family Run 

Frames Conservatories Direct are a family run business, trading in Bury St Edmunds since 2001.  

Not Like All The Rest 

We are a little bit different to most of our competitors - we don't employ hard-sell, pressure techniques to sell our products.  Customers come to us with a need for home-improvement (which could be windows, doors, a conservatory, a brick-built extension, a garage or loft conversion etc) and we talk through the options with them before giving them a price. 

Quality Service

We have won the National Customer Satisfaction award for Customer Service for 3 years running (2014, 2015 and 2016) so you can be sure of a quality service when you come to Frames Conservatories Direct. We are proudly an installer of BSi Kitemark for installation. 

Nice People to Deal With

Our fitting team are polite, professional and efficient and receive great feedback from our customers.  All our fitters are employed by us and qualified to NVQ Level 2.

Loyal Customers

We are proud of the repeat business we get from previous customers and the amount of customers who recommend us to their friends.

Large Showroom

We have the largest showroom in the area with over 60 examples of windows and doors and 10 full-size conservatories all on display for you to view at your leisure.

Easy Payment Options

We have finance options available and take no deposit

Peace of Mind

Frames Conservatories Direct are part of Network Veka. Network Veka is a comprehensive Consumer Protection and Competent Persons Scheme which protects consumers and carries out continuous assessment of its members to ensure the highest standards are maintained.


Based in

Barton Road, Bury St. Edmunds, Suffolk, IP32 7BE

Works in

All towns & villages across East Anglia from Norwich to Cambridge, From Ipswich to Saffron Walden