Checkatrade

Friendly Water

291 monitoring reports, 23 have been received in the past 6 months.

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Customer Monitoring Reports

Installation of water softenor and drinking tap filter
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Expert advice and quote given, work completed on time, to budget by polite, tidy, helpful engineer.
Customer in Walton-On-Thames, 9 May 2012 business
Fit water softener and water purifier
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very professional service from start to finish Clear explanation of proposed installation, prompt service and excellent workmanship
Customer in Thames Ditton, 16 April 2012 business
Fitting water softener and Quooker
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Carl was very helpful at time of survey dealing with our questions and making suggestions. Peter kept us informed when getting parts. Dave and Carl did a very professional job including tidying up existing pipe work and took snags in their stride. Highly recommended. Can`t see we will ever need another watersoftener but if we did we would use them again.
Customer in Ashford, 7 March 2012 business
Water softener and cold water tap
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient, clean and tidy afterwards, just got on with the job, first class.
Customer in Hampton, 1 March 2012 business
Advised and installed our new replacement water softener
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

My first experience of this company was to discuss a new water softener I needed an independent person to discuss the choices . They were very informative and suggested several choices. With their help we made an excellent Selection. They turned up to fit the softener two weeks later and made an excellent job Many thanks
Customer in Addlestone, 12 February 2012 business
Water softener installation.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service from quote to completion of installation.
Customer in Walton-On-Thames, 31 January 2012 business
Repair to malfunctioning softener
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Friendly and professional repair, and very willing to explain the problem to me carefully. Made a number of suggestions to help make the best out of my softener, and did more than I was expecting.
Customer in Epsom, 26 January 2012 business
New water softener
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fitted water softener, cleaned tank, fitted new filter in kitchen.
Customer in Beaconsfield, 17 January 2012 business
Replace old water softener unit with new.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

High standard of knowledge of all water softeners, excellent workmanship, all staff helpful and efficient.
Customer in Addlestone, 18 November 2011 business
Installation of water filter
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very impressed with service provided, Carl was very helpful in helping me choose the right option for us.
Customer in Woking, 3 November 2011 business
Installation of water softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service and friendly business. Very responsive and good advice.
Customer in Leatherhead, 22 August 2011 business
Installation of water softener unit and related plumbing work.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

After a careful survey, a quotation was offered and accepted, the work was carried out on time, all in all a satisfactory job cleanly and professionally executed.
Customer in Gerrards Cross, 6 July 2011 business
Installation of replacement water softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good service. Helpful in trying to sort out repair and letting us have options.
Customer in London, 13 June 2011 business
Installaing water softener.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
9.7
Combined score: 9.7 out of 10
9.710

Prompt/courteous/efficient. I would recommend this company.
Customer in Leatherhead, 6 April 2011 business
Replacemnt of kitchen water softener with an m2 minimax water softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Service provided - service csit advice and prompt replacement of oldunit was excellent office staff wre very helpful. I would recommend this company.
Customer in Hampton, 4 April 2011 business
Fit water softener and stop valve.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived promptly on day. Very polite and informative, professional and tidy.
Customer in Esher, 31 March 2011 business
Installed water softener and filtered drinking water
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt, clean and tidy and very helpful. Would definitely recommend them in the future.
Customer in Twickenham, 18 March 2011 business
Installed water softener into mains, reverse osmosis tap in kitchen
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The advice given during the initial visit was excellent. Subsequent installation visit was also excellent. The installation was done well, including drilling through a marble work top, and the installer took his time to ensure things were done properly. Would definitely recommend to anyone.
Customer in Walton-on-Thames, 1 March 2011 business
Installation of water softener.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very friendly and helpful, sent a plumber not a sales person. Prompt installation, good value.
Customer in Guildford, 21 February 2011 business
Installation of new water system and required pipe work.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good, from explanation of model selected to workmanship on installation, kept to all promises.
Customer in Epsom, 17 February 2011 business
Fitted a water softener
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The chap who came to look at our faulty 8 year old B&Q Permutit unit arrived on time quickly found the fault, a cracked cylinder. He advised us on which unit to replace it with and certainly knew the water softening process inside out. The new unit was delivered and fitted in 4 days. Again the guy arrived on time and obviously knew a lot about the system he was fitting. I was very impressed on the knowledge this company had on the systems they deal with and the quality and helpfulness of the service they supplied. Full marks.
Customer in Ascot, 11 February 2011 business
Fitting water softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt and efficient service. Explained everything. All together very good experience.
Customer in West Byfleet, 11 February 2011 business
Water softener fitted.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Quick response to phone call, work carried out efficiently without any problems.
Customer in Walton-On-Thames, 19 January 2011 business
Replacement water softener, installed and filtered water taps.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

The boss said after he spent nearly 2 hours here before xmas 23rd. The job would take 2 - 2 1/2 hours. The man who did the job took 4 hours. He worked hard throughout.
Customer in Virginia Water, 6 January 2011 business
Supply and fitting of new taps and waste disposal unit.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
9
Combined score: 9 out of 10
910

Very reliable and efficient, and friendly. I would recommend this company.
Customer in Tadworth, 1 January 2011 business
Installing water softener.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Everything done neatly and in good time. I would recommend this company.
Customer in Epsom, 1 January 2011 business
Supply and install water softener and tap.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Friendly service well managed and efficiently carried out. I would recommend this company.
Customer in Sunbury-On-Thames, 1 January 2011 business
Installation and supply of water softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Replacement water softener fitted in 3 days - very efficient and punctual - very helpful on phone with any queries.
Customer in Esher, 10 December 2010 business
Water softener installed
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Good work carried out, arrived on time and good, clear service. Only comment is that price quoted did not include VAT and so at the end of the job the price was higher than we thought.
Customer in Walton-On-Thames, 8 December 2010 business
New water filter fitted
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Solved the dripping drinking water tap and checked the fridge filter.
Customer in Esher, 7 December 2010 business
Installation of new water softener.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived on time. Completed work quickly and efficiently. Very polite.
Customer in Esher, 7 December 2010 business
Installation of water softener and drinking unit.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Amazed they managed to get through in very snowy conditions. Good, tidy, timely job completed.
Customer in Leatherhead, 2 December 2010 business
Old water softener replaced with new plus water purifier replaced.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Not charged for initial visit and hours work - fair price for work done subsequently and efficiently carried out.
Customer in Epsom, 11 November 2010 business
Supply and fitting of a waster softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Good customer service. Installation was quick and efficient. Recommended.
Customer in Bracknell, 29 October 2010 business
Fitted Hague water softener.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Extremely pleased. The person who came to quote gave good advice and knew the products well. He even mended a leak under my sink while he was there! The fitter was very friendly and did an extremely neat job. He worked hard to find a solution to allow me to keep some of the cupboard even though this was not the most straightforward option. I'm very pleased with the end result and would definitely recommend this company.
Customer in Esher, 14 October 2010 business
Replacement water softener installed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

All members of the company are polite and efficient. A pleasure to do business with.
Customer in Teddington, 13 October 2010 business
Water filter
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.8
Combined score: 8.8 out of 10
8.810

Very satisfied with the installation, very professional firm, would recommend to friends and family.
Customer in Walton-On-Thames, 16 September 2010 business
Installation of water softener and water filter
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

From initial enquiry to installation was very professional, no hidden costs, clean work and very punctual.
Customer in Chertsey, 24 August 2010 business
Installation of water softener.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Effective, quick and tidy installation of softener.
Customer in Walton-On-Thames, 18 August 2010 business
Water softener fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Dave turned up exactly at the agreed time, was very pleasant and fitted our water softener quickly and tidied up before he left. We would not hesitate to recommend Friendly Water.
Customer in Staines, 9 August 2010 business
Installation of water softener and drinking tap
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Friendly Water were prompt in replying to our enquiry, their salesperson Carl provided us with all the information we required, the work was carried out to our satisfaction.
Customer in London, 23 July 2010 business
Installation of softener and purifier
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Super service - good quote with lots of info. Great installer - efficient, tidy and pleasant. All working well so far!
Customer in Esher, 9 July 2010 business
Installation of water softener and purifier.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent advice, great installer, very professional, good price from what I can see of others, and all working brilliantly. Very pleased so far.
Customer in Esher, 9 July 2010 business
Replacing water softener and filter for drinking water.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very knowledgeable - even sorted out my nasty water pump problem which had beaten 2 previous plumbers.
Customer in Esher, 7 July 2010 business
Install water softener and drinking water filter
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Did all they said on estimate, on time and to budget, we knew it was a pricey job as it is an old house.
Customer in Staines, 6 July 2010 business
Installation of water softener.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 5Workmanship: 5 out of 10
8.3
Combined score: 8.3 out of 10
8.310

A leak developed due to faulty installation and this required a return visit to rectify this problem.
Customer in Epsom, 30 June 2010
Response from Friendly Water:
We accept the criticism however this was a minor leak on an existing valve – promptly rectified. This customer is now happy with the work.
business
Installation of water softener and purifier.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Dave was prompt, efficient and polite when a badly attached drawer front fell off he re attached it extra securely and also cleaned out a tap which was blocked. I would recommend this company.
Customer in Egham, 28 June 2010 business
Fitter water softener.
Scores:
8Tidiness: 8 out of 10 7Timekeeping: 7 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
8
Combined score: 8 out of 10
810

Fitter was polite, tidy and efficient. He got locked out of the office and was 1 hour late, but finished the job earlier than predicted.
Customer in Walton-on-thames, 28 May 2010 business
Installed a new water softener and re-plumbed some pipes
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Good quality work, very pleasant and professional staff. I would certainly use them again and recommend them without hesitation.
Customer in Hampton, 27 May 2010 business
Water softener installations.
Scores:
6Tidiness: 6 out of 10 6Timekeeping: 6 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10
7
Combined score: 7 out of 10
710

On the agreement for this work, we were promised 2 packs of salt - due for immediate filling and our spare.  We did not get the spare one. We had to fill in the holes with poly filler ourselves and clean up the dirt from house area, where it is not immediately invisible.  The engineer was late by half and hour.
Customer in Epsom, 24 May 2010 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.