Checkatrade

Gladstones HC Ltd

79 monitoring reports, 8 have been received in the past 6 months.

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Customer Monitoring Reports

Fixed oven electrical fault - faulty element
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Zi was efficient, helpful and professional in finding the fault with our oven and replacing the element. We are pleased with the work he did and would recommend him.
Customer in London, 9 May 2012 business
Replaced Element in oven and fixed fridge door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Zi was pleasant on the phone, very punctual and fixed my oven and fridge handle in no time. He was very nice and did a great job, I would definitely use him again and I would recommened him.
Customer in London, 29 March 2012 business
Oven repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fast and efficient, happy with quote and work carried out, will use again.
Customer in Carshalton, 27 March 2012 business
Washing machine repairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very happy with the service. Came promptly and I can highly recommend him.
Customer in London, 16 January 2012 business
Dishwasher repair
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Dishwasher was showing a warning light and not draining water, despite my efforts in cleaning the filters. Zi quickly diagnosed and sorted out the problem, a blockage deep inside the machine which he quickly removed and got the machine working again. Zi is a polite and honest person and I would not hesitate to recommend him.
Customer in London, 6 January 2012 business
Electric grill fixed
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Zi came to fix a grill element into our oven. He phoned in advance to he was running late, but arrived soon after and quickly fixed the problem, charging only the amount originally quoted. Would happily use him again.
Customer in Croydon, 5 January 2012 business
Washer Dryer Repair
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Zi was very polite, timely and did a good job repairing the machine. He was able to come on the same day that I called which was perfect for me as I needed the washer dryer to be back in action ASAP. Would definitely recommend him.
Customer in Sutton, 6 December 2011 business
Replaced heating element in Servis oven
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Couldn't fault Zi - the work was done quickly, to the agreed price and my oven now works again.
Customer in Twickenham, 30 October 2011 business
Washing machine repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Zi is very courteous, professional and tried to fix my washing machine only to find out that it was a control panel blowout. He did not charge me for a part I did not need and suggested I might not want to fix it when a repair would cost half the price of a new machine. I would recommend him and use him again.
Customer in London, 20 September 2011 business
Washer dryer repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Perfect service from Mr Khan. Identified the problem very quickly and solved it efficiently. Honest with regards to rates charged and very pleasant person! Highly recommended.
Customer in London, 19 September 2011 business
Repair of fridge with seal not working. Door of fridge causing frosting fridge.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent work. Solved problem immediately. Very knowledgeable and price quoted charged. Very reliable and would use this company again.
Customer in Teddington, 16 August 2011 business
Repair of leaky washing machine
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The washer needed changing. The work was done quickly and tidily
Customer in Mitcham, 12 August 2011 business
Dishwasher pump broke
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Would def recommend to anyone, very friendly and polite, kept me well informed from start to finish. Will use you again.
Customer in Sutton, 9 August 2011 business
Dishwasher
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Zi ascertained very quickly that it was the motor that was causing the issues and he flagged up straight away that to replace such a part was likely to be expensive compared to the cost of buying a new dishwasher. He charged me less than his normal call out fee for diagnosing the problem. A couple of days later he called me back to tell me the price of a new motor and a quote for replacing it. I decided not to do so and he was more than happy with that decision - in fact, that is what he recommended. Zi is a refreshingly honest and trustworthy chap and I would not hesitate to call him again if I have any issues with appliances.
Customer in London, 29 July 2011 business
Repairs to Bosch Washing Machine and Atag Oven
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Came out same day as contacted. Very polite and efficient, repairing both appliances without problems. Left working areas clean and tidy. Will recommend to friends.
Customer in London, 11 July 2011 business
New lock on washing machine door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Zi was friendly, positive etc which you don't always get in engineers. He found the problem, ordered the part and fitted it no problem. Would definitely recommend him and use him again.
Customer in London, 7 June 2011 business
Source and replace broken control on washing machine
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent communications by email. Job done quickly as described. Would use again.
Customer in London, 17 May 2011 business
Repair to dishwasher
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The engineer was very quick to find that indeed there was not a dishwasher fault but an electrical fault. Accordingly he took a smaller fee and also recommended an electrician. He was very efficient, neat and tidy..
Customer in London, 9 May 2011 business
Repaired leaking washing machine
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Pleasant man no fuss on time would recommend and use again, thanks.
Customer in London, 13 April 2011 business
Investigated excessive noise from washing machine
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Made a diagnosis but said no work needed to be carried out immediately. Paid for 20 minutes. Courteous and polite.
Customer in , 7 April 2011 business
Washing machine repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent - very fast, friendly service; fixed the problem.
Customer in London, 5 April 2011 business
Fixed washing machine that wasn't draining properly
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Polite and businesslike, arrived on time and got the job done quickly and at a good price. Excellent.
Customer in London, 7 February 2011 business
Repaired the heating element in my cooker
Scores:
10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Couldn't make initial appointment, but kept me informed, turned up promptly next time and repair done promptly and tidily.
Customer in London, 3 February 2011 business
Repair washing machine
Scores:
5Tidiness: 5 out of 10 5Timekeeping: 5 out of 10 0Courtesy: 0 out of 10 4Workmanship: 4 out of 10
3.5
Combined score: 3.5 out of 10
3.510

I felt that the service I received was terrible. The trader looked at the washing machine and then confirmed the whole motor was broken. I was told I would receive a quote for the new motor and that he would come and install, at an all inclusive price. When I received the quote it was higher than originally quoted, but was also told that it would be extra to fit. We advised the trader that it was too expensive and said that if we found the part cheaper then he would come to install (still for the same price). When we found the part cheaper, he refused to install. We have since been quoted elsewhere and it was found that the fault was with the brushes and cost us less including labour instead of the higher quote we almost paid.
Customer in Sutton, 28 January 2011
Response from Gladstones HC Ltd:
In response to the customers comments above I feel that I have to disagree with them. I was called out to inspect and diagnose a problem with the customers washing machine. I found that the problem was with the motor. The customer was informed and I told them that I would obtain a price for a new motor and send them a quote to supply and fit. The customer was under the assumption that I would be able to supply and fit a new motor for the price of the call out fee. I clearly explained to the customer that we do not fit parts that are not supplied by ourselves, because we cannot guarantee if the parts supplied by the customer have come from a genuine source. I apologise if any misunderstanding or inconvenience has been caused to the customer. My aim is customer satisfaction at all times.
business
Own repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The guy arrived on time, work was completed, few problems but managed to over come them, overall very good,
Customer in Shepperton, 6 January 2011 business
Washing machine repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good the service was very quick and solved the problem straight away.
Customer in Feltham, 6 January 2011 business
New valve to washer / dryer.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Evening appointment, very convenient as no more time off of work. I had previously been let down by another company. Thank you, good service.
Customer in London, 1 January 2011 business
Washing machine fault
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Washing Machine was not draining and he was able to tell me that the pump had gone . He advised me that he would need to call and check if he could get the part . He was extremely helpful and called back with news of the part availability and advice about my options. I was really pleased with the service, a big thank you.
Customer in Morden, 15 December 2010 business
Washing machine door switch replaced
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Prompt and timely in arrival. Didn't have the exact model piece, but popped back home to get one. Job completed in 35min, was good at coming in the evening too.
Customer in London, 11 November 2010 business
Fix dishwasher
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

My dishwasher was not draining and he was able to fix the problem in one visit, within an hour, and went out of his way to visit at a time convenient to me. I would definitely use again.
Customer in Bromley, 1 November 2010 business
Washing machine repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived early on a Saturday, very convenient, very professional and helpful.
Customer in London, 30 October 2010 business
Washing machine repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic service, very reliable, excellent job. Highly recommended.
Customer in London, 29 October 2010 business
Fixed washing machine
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great service, timely, tidy, fast and accurate on what the problem was.
Customer in London, 11 October 2010 business
Replaced element in electric cooker.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Mr Kahn arrived at the specified time, and because we had discussed the problem previously he had the correct replacement parts and carried out the job in a timely manner.  I would definitely use this company again.
Customer in London, 31 August 2010 business
Washing machine repair.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Reliable and efficient workmanship. Highly recommended.
Customer in Barnet, 12 August 2010 business
Repair to washing machine door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt, courteous, I was kept informed throughout, would use again.
Customer in London, 28 July 2010 business
Seal replaced on washing machine
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

He was able to come promptly and did the work efficiently and tidily.
Customer in London, 20 July 2010 business
Installation of dishwasher
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Very happy to have found a reliable and trustworthy domestic appliance engineer
Customer in , 6 July 2010 business
Oven repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great job, turned up in the hour slot specified. Very personable, would use again.
Customer in Richmond, 2 July 2010 business
Washing machine repairs.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

The trader was efficient, professional and I was extremely happy with the service provided. The estimate was clear so I know exactly how much it would cost and any future work. I was really impressed and would 100% recommend to anyone else who needed any washing machine repairs.
Customer in London, 18 June 2010 business
Repair of washing machine
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Does what it says on the tin, would definitely use again, thanks.
Customer in Epsom, 16 June 2010 business
washing machine repairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service - punctual,  and came the day after the washing machine broke down.
Customer in London, 15 June 2010 business
Repaired fault on washing machine.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Good relaible chap who knows his trade well and provides good advice free of charge came out on a bank holiday monday. I would recommend this company.
Customer in New Malden, 31 May 2010 business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.