To fix leak
When this company came to do my garage roof all was fine and the roof started to dry out but I feel as soon as it raining water started seeping in. I rang him on several occasions to get him to come out. When he did come out and hosed the roof down and the water was seeping in. He said it was in his opinion condensation and left refusing to put it right.
10 February 2014
Response from GLC Flatroofing Ltd:
Further to the customers complaints that her garage roof is still leaking. We have been back & thoroughly water tested the roof (25 minutes with a hose) and there was absolutely no sign of water dripping in. This was witnessed by my employee and the customer’s lodger. I explained to the customer it was condensation which everybody knows is common in uninsulated outbuildings. She will not accept this and has convinced herself that the high performance felt we have used must be at fault. I have now instructed the roofing supplier from whom we purchased the materials and have been for 20 years with no previous absurd allegations like this to arrange a meeting to inspect her garage and confirm that there is nothing wrong with the workmanship or the material we used. We feel that with maybe another experienced professional telling her exactly the same thing she may listen. This meeting took place and the guy from the roofing suppliers head office confirmed exactly what I had been saying to the customer.