Scores based on 84 reviews

Reliability & timekeeping

Invoice history based on 77 reviews.

Invoice History
Charged as per quote / estimate97.4%
Above quote / estimate: kept informed2.6%
Appointments reported as missed (6 months) 0
Average score 9.6
84 reviews
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We founded Heat & Home with the sole, simple aim of being an expert heating company. Ben was 8 years with a leading Gas company, where he was highly regarded, before starting Heat & Home 6 years ago. Ben's knowledge of boilers and heating systems is unrivaled; repairing boilers where others had condemned them, so we quickly gained a loyal customer base.

We have grown slowly and along the way selectively recruited competent engineers to help us uphold the company's reputation for quality work. With a small team of polite, intelligent, well trained engineers, we are able to provide a full range of heating services, including gas boiler repairs and installations, wood burning stove installations, integrating wood burning boiler stoves with conventional heating systems and installing high quality biomass boilers.

We run our business from our offices/showroom in Rochester, where our customers can contact us 6 days a week and can even come and talk to us face to face. Our customers can also view our range of high quality wood burning stoves, which include Charnwood, Future Fires and Broseley stoves and speak with our knowledgeable staff. Our showroom is open Mon - Sat, 10am - 4pm. Parking is available.

Part of the success of our company is providing great value: we are not the cheapest, but we do give the best value services to our customers, such as:

·         10 year parts & labour warranties on Ri, Si & CDi Worcester boilers + FREE Worcester timer or programmer with every new Worcester boiler installation before end of March 2014*;

·         A magnetic filter fitted on every new boiler on a parts only cost basis; and

·         Half price power flushes with every install.

We also hold lots of free events where our customers can access our knowledge for free.

Business Summary:

  • FREE DROP IN BOILER & STOVES SURGERY - first Saturday of every month at our premises (9am - 1pm). Speak directly with our engineers on any aspect of your central heating system or wood burning stove.
  • WOOD BURNING STOVE SHOWROOM - at our premises at 86 King St, Rochester ME1 1YD - stockists of Charnwood, Portway, Future Fires, Efel (Nestor Martin), Hwam & Broseley Evolution  – parking available, 10am - 5pm Monday - Saturday.
  • BOILER BREAKDOWN SPECIALISTS - we rarely condemn a boiler. Top 50 common boiler parts - on the vans - we aim to complete the repair on the first visit.
  • NEW BOILERS: 7 or 10 Year parts and labour boiler warranties on ALL our Worcester boiler installations.
  • BIOMASS BOILERS: we install high quality Austrian and Bavarian biomass boilers
  • WOOD BURNING CENTRAL HEATING - HETAS registered for solid fuel installations - wet and dry - we can integrate your heating system with a wood burning boiler stove.

Visit us at to see recent photos of the stoves on display.

*terms and conditions apply

Based in

Rochester, Kent, ME1 1YD

Works in

Rochester, Maidstone, Chatham, Gillingham, Faversham, Kent