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Heat & Home

Checkatrade membership number: 217173
Heat & Home Feedback Scores
8 customer feedback reports
with an average score of 10 out of 10.
Works in
Rochester, Gillingham, Sittingbourne, Gravesend, Kent
Contact
name: Mrs Joanne Alsop
address:
Rochester, Kent, ME1 1YD
telephone: 01634 826143   Enlarged for easy dialing:
01634 826143
email:
web:
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Company Profile
Charnwood Cove 2 Esse 125 Future Fires Panoramic Westfire 21 Portway 1 2 and Stratford Ecoboiler View Photo Gallery >>

We founded Heat & Home with the sole, simple aim of being an expert heating company. Ben was 8 years with a leading Gas company, where he was highly regarded, before starting Heat & Home 4 years ago. Ben's knowledge of boilers and heating systems is unrivalled; repairing boilers where others had condemned them, so we quickly gained a loyal customer base.

We have grown slowly and selectively recruited competent engineers to help us uphold the company's reputation for quality work. With a small team of polite, intelligent, well trained engineers, we are able to provide a full range of heating services - at short notice for boiler repairs. Boiler breakdowns are a specialist area and our engineers love to get their teeth stuck into a troublesome boiler.

We run our business from our offices/showroom in Rochester, where our customers can contact us 6 days a week and can even come and talk to us face to face.

Part of the success of our company is providing great value: we are not the cheapest, but we do give the best value services to our customers, such as:

·         7 & 8 year parts and labour warranties on Worcester boiler installations,

·         A magnetic filter fitted on every new boiler on a parts only cost basis; and

·         Half price power flushes offered with every install.

·         Regular free events, such as our monthly boiler surgery (see below) where our customers can speak to the engineers and get free advice on their heating system - we love to talk to our customers, come in and see us!

As part of our commitment to being experts in heating we offer a range of specialist services and can work on LPG, warm air units, back boilers and install wood burning stoves and wood burning boiler stoves. We have a small wood burning showroom at our premises, open Mon – Sat 10am -5pm (parking available) and stock a range of UK manufactured stoves, including Charnwood and Esse.

Business Summary:

  • FREE DROP IN BOILER & STOVES SURGERY - first Saturday of every month at our premises (9am - 1pm). Speak directly with our engineers on any aspect of your central heating system or wood burning stove.
  • WOOD BURNING STOVE SHOWROOM - at our premises at 84-86 King St, Rochester ME1 1YD- stockists of Charnwood, Portway, Future Fires, Esse, Westfire and Stratford Ecoboilers – parking available.
  • BOILER BREAKDOWN SPECIALISTS - we rarely condemn a boiler. Top 50 common boiler parts - on the vans - we aim to complete the repair on the first visit.
  • NEW BOILERS: 7 & 8 Year parts and labour boiler warranties on ALL our Worcester boiler installations.
  • WOOD BURNING CENTRAL HEATING - HETAS registered for solid fuel installations - wet and dry - we can integrate your heating system with a wood burning boiler stove.

Visit us at www.facebook.com/heatandhome to see recent photos of the stoves on display.
Team
Skills
Domestic work Free estimates Commercial work
Main work undertaken
Boiler Installation/Repair, Central Heating - Gas - Installation/Servicing, Central Heating - LPG - Installation/Servicing, Central Heating Engineer, Fireplaces/Fire Stoves, Gas Cooker Installation, Gas Fire Servicing/Repair, Landlords Certificates/Safety Checks, Log/Wood Burning Stoves, Rayburn Servicing/Repair, Solid Fuel , Stoves Supplier/Installer
Also skilled in
Biomass Energy, Renewable Energy, Solar Thermal/Heating
Accreditations
Checkatrade


Gas Safe Register
302258
Verify Membership
HETAS Approved Installer
3501
Verify Membership
Microgeneration Certification Scheme

Verify Membership
NICEIC - Part-P Domestic Installer
Worcester Bosch Accredited Installer

  • NICEIC Health and Safety Certification held for Benjamin Alsop in: WH01 - Working at Height Regulations 2005 Expiry 27/05/2011, MH01 - Manual Handling Operations 1992 Expiry 27/05/2011, CoSHH01 - Control of Substances  Hazardous to Health Regulations 2002 Expiry 27/05/2011
  • NICEIC Certification held for Benjamin Alsop in Solar Photovoltaic (PV): SPV01 - Design, Installation, Commission, Service and Fault Diagnose of Solar Photovoltaic Systems with a capacity up to and including 16 Amp per phase - 27/05/2016
Company Information
Interviewed on: 31 October 2011 Public Liability Insurance: Current - Verified on 22 February 2012
Limited Company: Registered as Heat Domestic Ltd. No. 06782195 Insured by: Allianz
VAT Registered: No. 975361980 Coverage amount (£): 2,000.000
References 6 received by Checkatrade

These references were checked by Checkatrade when Heat & Home joined in November 2011.

Heat and Home are a very reliable and fast acting company. All members of staff are very professional and friendly and offer good advice and a top service.
Trader in Maidstone, 4 November 2011
Heat & Home are a local maintenance company that have been trading with us for quite a few years now. All of their team are very reliable & polite. We regularly recommend them to customers of ours.
Trader in Rochester, 4 November 2011
The service that this small company provided was first class. From there competitive quote to there installation and there after care service. Nice people to deal with. Highly recommended.
Customer in Rochester, 4 November 2011
Very professional, very thorough. I was very impressed with their service.
Customer in Maidstone, 4 November 2011
Prompt with estimate, everything listed separately i.e. parts @ labour. Very nice young men, efficient, polite, helpful. Work completed in time, pipe work excellent and left place clean and tidy on completion of job!! Very pleased!!
Customer in Rochester, 4 November 2011
Heat & Home were very knowledgeable, professional and reliable. They carried out an unusual and complicated installation without any fuss and to a very high standard.
Customer in Aylesford, 4 November 2011
Customer Monitoring Reports 8 reports in total, 3 in the last 6 months
Total recommendations: 8, average score 10 10 Last six months: 3 reports, average rating 10
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Supplied and fitted woodburning stove

Installed a new woodburning stove in an existing fireplace. Several visits needed as there was some demolition work needed on the old fireplace. All work was carried out efficiently and all the Heat and Home staff were very polite and helpful. Small problem with the appliance (manufacturer's fault, not Heat and Home's) sorted out quickly. Would definitely recommend them to others
Customer in Rochester, 23 March 2012
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
EMERGENCY BOILER REPAIR

My Combi boiler broke down today so no heating or hot water, I have Insurance but their engineer could not come until Monday!, asked if I could organise my own engineer, was advised that I could, so I searched on Checkatrade and found Heat and Home. Spoke to Glynis who said she could have someone look at it tomorrow for me. About 1 hour later I got a call to say that they could now come today, in about 1 hour! Engineer arrived sooner than expected, and has repaired my boiler. Thank you all very much, much appreciated.
Customer in Gravesend, 23 February 2012
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installed new boiler

Really efficient. Very knowledgeable about the types of boiler when giving quote. Work was carried out promptly and with remarkably little mess! Ben and Gareth very polite and helpful. So impressed we booked them in for another job, fitting a woodburning stove.
Customer in Rochester, 20 January 2012
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Repairs, new boilers and gas safety inspections

Heat and Home undertake all our gas work for our lettings company. We find them friendly yet professional and completely trustworthy. We have to instruct contractors for repair works spending our landlords money, so have to be certain of prices and confident that the work will be completed to a high standard. Heat and Home deliver each time.
Customer in Sittingbourne, 15 November 2011
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Boiler service and fit modification

Excellent. Arrived on time and completed the work without any problems
Customer in Gillingham, 8 November 2011
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New boiler and central heating system installed

Excellent work - nothing was too much trouble. Would thoroughly recommend.
Customer in Rochester, 28 October 2011
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installation of boiler, thermostats and removal of a redundant radiator

The operatives arrived on time on the pre-arranged day and carried out the work efficiently with a minimum of mess.
Customer in Rochester, 26 October 2011
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Boiler service and annual gas safety certificate

The engineer was on time, friendly. Professional and efficient. Everything that I asked to be done was completed and he gave me sound advice on the maintenance of my boiler and the parts that would possibly need replacing in the future. Very happy with his work.
Customer in Gillingham, 18 October 2011
Heat & Home www.checkatrade.com/HeatAndHome/
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.