Checkatrade
Checkatrade
Partners

Heat & Home

Member of Checkatrade for over 1 year
Heat & Home Feedback Scores
39 customer feedback reports
with an average score of 9.7 out of 10.
Works in
Rochester, Gillingham, Gravesend, Chatham, Maidstone, Kent
Contact
name: Mrs Joanne Alsop
address:
Rochester, Kent, ME1 1YD
telephone: 01634 826143   Enlarged for easy dialing:
01634 826143
email:
web:
Download Report Where They Work Give Your Feedback
Company Profile
Charnwood Cove 2 Esse 125 Future Fires Panoramic Westfire 21 Portway 1 2 and Stratford Ecoboiler View Photo Gallery >>

We founded Heat & Home with the sole, simple aim of being an expert heating company. Ben was 8 years with a leading Gas company, where he was highly regarded, before starting Heat & Home 4 years ago. Ben's knowledge of boilers and heating systems is unrivalled; repairing boilers where others had condemned them, so we quickly gained a loyal customer base.

We have grown slowly and along the way selectively recruited competent engineers to help us uphold the company's reputation for quality work. With a small team of polite, intelligent, well trained engineers, we are able to provide a full range of heating services, including gas boiler repairs and installations, wood burning stove installations, integrating wood burning boiler stoves with conventional heating systems and installing high quality biomass boilers.

We run our business from our offices/showroom in Rochester, where our customers can contact us 6 days a week and can even come and talk to us face to face. Our customers can also view our range of high quality wood burning stoves, which include Charnwood, Future Fires and Broseley stoves and speak with our knowledgeable staff. Our showroom is open Mon - Sat, 10am - 5pm. Parking is available.

Part of the success of our company is providing great value: we are not the cheapest, but we do give the best value services to our customers, such as:

·         10 year parts & labour warranties on Ri, Si & CDi Worcester boilers + FREE TRVs for your whole system OR a magnetic filter with every new Worcester boiler installation*;

·         A magnetic filter fitted on every new boiler on a parts only cost basis; and

·         Half price power flushes with every install.

We also hold lots of free events where our customers can access our knowledge for free.

Business Summary:

  • FREE DROP IN BOILER & STOVES SURGERY - first Saturday of every month at our premises (9am - 1pm). Speak directly with our engineers on any aspect of your central heating system or wood burning stove.
  • WOOD BURNING STOVE SHOWROOM - at our premises at 86 King St, Rochester ME1 1YD - stockists of Charnwood, Portway, Future Fires, Efel (Nestor Martin), Hwam & Broseley Evolution  – parking available, 10am - 5pm Monday - Saturday.
  • BOILER BREAKDOWN SPECIALISTS - we rarely condemn a boiler. Top 50 common boiler parts - on the vans - we aim to complete the repair on the first visit.
  • NEW BOILERS: 7 or 10 Year parts and labour boiler warranties on ALL our Worcester boiler installations.
  • BIOMASS BOILERS: we install high quality Austrian and Bavarian biomass boilers
  • WOOD BURNING CENTRAL HEATING - HETAS registered for solid fuel installations - wet and dry - we can integrate your heating system with a wood burning boiler stove.

Visit us at www.facebook.com/heatandhome to see recent photos of the stoves on display.

*terms and conditions apply
Team
Skills
Domestic work Free estimates Commercial work
Main work undertaken
Biomass Energy, Boiler Installation, Boiler servicing/repairs, Central Heating - Gas - Installation/Servicing, Central Heating - LPG - Installation/Servicing, Central Heating Engineer, Fireplaces/Fire Stoves, Gas Cooker Installation, Gas Fire Servicing/Repair, Ground Source Heat Pumps, Landlord Gas Certificates/Safety Checks, Log/Wood Burning Stoves, Rayburn Servicing/Repair, Renewable Energy, Solar Thermal/Heating, Solid Fuel , Stoves Supplier/Installer
Accreditations
Checkatrade


Gas Safe Register
302258
Verify Membership
HETAS Approved Installer
3501
Verify Membership
MCS - Search under relevant category

Verify Membership
NICEIC - Part-P Domestic Installer

Verify Membership
Worcester Bosch Accredited Installer

Verify Membership

  • NICEIC Health and Safety Certification held for Benjamin Alsop in: WH01 - Working at Height Regulations 2005 Expiry 27/05/2011, MH01 - Manual Handling Operations 1992 Expiry 27/05/2011, CoSHH01 - Control of Substances  Hazardous to Health Regulations 2002 Expiry 27/05/2011
  • NICEIC Certification for Geoffrey Moore - Domestic/Light commercial oil firing servicing and commissioning of pressure jet appliance.  Domestic oil firing system installation and energey conservation measures in buildings.  Domestic and non domestic oil storage and supply connected to fixed combustion appliances - Expiry 19.04.2017
  • NICEIC certification for MIS 3001: Solar Heating Microgeneration Systems and MIS 3004: Solid Biofuel Heating Systems - reg No. NIC 2499
  • HETAS - Benjamin Alsop has completed the HETAS H003 Dry appliance installer course
  • HETAS - Benjamin Alsop has completed the HETAS H004 Wet appliance installer course
  • HETAS - Benjamin Alsop has completed the HETAS H005 Wood biomass installer course
  • HETAS - Benjamin Alsop has completed the HETAS H006 System chimney course
  • NICEIC Certification held for Benjamin Alsop in Solar Photovoltaic (PV): SPV01 - Design, Installation, Commission, Service and Fault Diagnose of Solar Photovoltaic Systems with a capacity up to and including 16 Amp per phase - 27/05/2016
Company Information
Interviewed on: 31 October 2011 Public Liability Insurance: Current - Verified on 30 January 2013
Limited Company: Registered as Heat Domestic Ltd. No. 06782195 Insured by: Groupama Insurance
VAT Registered: No. 975361980 Coverage amount (£): 5,000,000
References 6 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Heat & Home joined in November 2011.

Heat and Home are a very reliable and fast acting company. All members of staff are very professional and friendly and offer good advice and a top service.
Trader in Maidstone, 4 November 2011
Heat & Home are a local maintenance company that have been trading with us for quite a few years now. All of their team are very reliable & polite. We regularly recommend them to customers of ours.
Trader in Rochester, 4 November 2011
The service that this small company provided was first class. From there competitive quote to there installation and there after care service. Nice people to deal with. Highly recommended.
Customer in Rochester, 4 November 2011
Very professional, very thorough. I was very impressed with their service.
Customer in Maidstone, 4 November 2011
Prompt with estimate, everything listed separately i.e. parts @ labour. Very nice young men, efficient, polite, helpful. Work completed in time, pipe work excellent and left place clean and tidy on completion of job!! Very pleased!!
Customer in Rochester, 4 November 2011
Heat & Home were very knowledgeable, professional and reliable. They carried out an unusual and complicated installation without any fuss and to a very high standard.
Customer in Aylesford, 4 November 2011
Customer Monitoring Reports Showing 10 out of 39 (reviews based on work commenced)
Total recommendations: 39, average score 9.7 Last six months: 16 reports, average rating 9.6
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Central heating instrallation.

Not the chedapest, but the quote was well priced. Well finished and excellent quality.
 Repeat Customer in Rochester, 10 May 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Change electric boiler and install gas boiler

Excellent workmanship extremely clean and professional started when agreed and finished with no problems, would highly recommend
Customer in Chatham, 21 April 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New combi boiler install and also moved in to our garage.

I feel I have to give 10 out of 10 for all scores for Heat and Home. The reason for this is from the moment I contacted them I was given a 1st class service! I originally called them just by chance from a link I found on the Worcester Boiler website. I had initially had 3 other quotes 3 from other companies and I must say Heat and Homes quote was one of the best! They were the quickest to send me their quote (I am still waiting for 1 company to send me theirs) and above all they were very reasonable. My wife and I were concerned about letting Heat and Home carry out the works as we did not know them from Adam but reading the reviews on Checkatrade and also being an approved installer for Worcester it put our minds to rest. The works were carried out 1 week after providing them with a small deposit. The works took 2 days to complete. Their engineer who I believe was called Doug was polite and every time he went in our home he placed dust sheets on the floor and also put little blue shoe protectors on. The engineer kept me informed of his process as the work went on and upon completion he provided me with a detailed explanation of the boiler controller. The office staff was also very helpful from day one as I explained to them that my current boiler was broken and we did not always have heating and hot water and they rushed my works to the top of their work list. I have already recommend Heat and Home to my neighbour who is looking for a boiler replacement. Thanks Heat and Home!
Customer in Gillingham, 10 April 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510
New boiler system

Fitters were very pleasant and polite and tidy, made sure we were kept with hot water and heating as soon as possible
Customer in Aylesford, 5 April 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New boiler and repositioned upstairs.

Very helpful and friendly workmen.
Customer in Rochester, 2 April 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10
8.3
Combined score: 8.3 out of 10
8.310
New boiler fitted.

Knowledgeable and courteous service at all times.
Customer in Rochester, 28 March 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Replacement boiler.

Excellent service!
Customer in Chatham, 23 March 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A new boiler was installed with a system upgrade and power wash.

As always, all three engineers were polite, professional and helpful. They arrived a day early, by arrangement, which was greatly appreciated. They worked quickly, efficiently and importantly to us, cheerfully. Have had this firm repair and maintain us for a couple of years now and would not use anyone else.
Customer in Chatham, 21 March 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Installing stove.

Excellent all round service.
Customer in Sidcup, 18 March 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Central heat reinstallation

Well presented quote made adjustments and adaptions easy. Personal preferences were easy to calculate. Work was efficiently completed and minor adjustments were speedily completed the following day. Service was excellent. I would recommend them to anyone, friends and family included .
 Repeat Customer in Rochester, 6 March 2013  
Heat & Home www.checkatrade.com/HeatAndHome/
These are only the latest 10 customer monitoring reports. Click to see all 39 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.