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Home Improvements (Portsmouth) Ltd Feedback Scores

Home Improvements (Portsmouth) Ltd

Checkatrade membership number: 86242

Address

Waterlooville, Hampshire, PO7 8SE

Contact

name: Paul Kneller
telephone: 02392 780233   Enlarged for easy dialing:
02392 780233
fax: 02392 715720
email: homeimprovementsltd@hotmail.com
web: www.homeimprovementsltd.net
ProfileSkillsVetting
Checkatrade member since: 31 January 2006
Overall Rating: 9.4
Total recommendations: 68
Last six months: 6 cards, average rating 9.1

Customer Monitoring Reports

Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Exterior painting works.
Home Improvements provide excellent workmanship and good value for money.
Customer in Portsmouth, 26 September 2008
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.2
Combined score: 9.2 out of 10
Electrical works.
Have used this company several times before, the service is always first class. Very reliable.
Customer in Horsham, 27 June 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Attempt to make good damp.
Professional in all aspects, also helpful and friendly. I would recommend them.
Customer in Porstmouth, 6 May 2008
Scores:
10Estimating: 10 out of 10 5Tidiness: 5 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.2
Combined score: 8.2 out of 10
House/furniture clearance.
I would recommend them.
Customer in Ringwood, 15 April 2008
Response from Home Improvements (Portsmouth) Ltd:
We were instructed to remove and dispose of furniture. At no point were we asked to carry out any cleaning works. We were asked to carry out a house clearance only and this is what we did. We have had no complaints to indicate that our customer was unhappy with the works we carried out and with this in mind we do not understand the low rating for cleaning that has been given, however we would like to apoligise to our customer if she was in any way unimpressed with any works that were carried out.
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Repair boiler leak.
Efficiently and always sort remedy asap.  Workmen polite, tidy and clearly know what they are doing. Would never use anyone else in the future!!  I would recommend them.
Customer in Brentwood, 15 April 2008
Scores:
6Estimating: 6 out of 10 8Tidiness: 8 out of 10 6Timekeeping: 6 out of 10 8Courtesy: 8 out of 10 7Workmanship: 7 out of 10 8Value for money: 8 out of 10
7.2
Combined score: 7.2 out of 10
Flooring works, inspection.
Helpful - good pleasant to deal with. Offered good advice.
Customer in Southsea, 17 March 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Repair slates on roof.
First class service and work time keeping.  Reliability very good. I would recommend them.
Customer in Havant, 20 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.6
Combined score: 9.6 out of 10
Shower room works, build wall, mirror, light, tiling.
Conscientious and reliable. I would recommend them.
Customer in Southsea, 19 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Gas safety test, boiler service, supplied and fitted flu clamp.
Excellent service, promptly carried out, marvellously reliable company. I would recommend.
Customer in , 1 February 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Carried out works on front/rear firewall.
Once again all good. Living at a distance it's reassuring to know that i can rely on them to do what i've asked, quickly, efficiently and to a good standard. I would recommend them.
Customer in Brentwood, 23 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Supplied & fitted new lock.
Home Improvements are 100% reliable, professional and friendly. I would recommend them.
Customer in Soberton, 14 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.8
Combined score: 9.8 out of 10
Maintenance works
Always returned phone calls and arrived at correct times. Work completed to a high standard. Super! I would recommend them.
Customer in Portsmouth, 21 September 2007
Scores:
7Estimating: 7 out of 10 -Tidiness: Not Applicable 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8
Combined score: 8 out of 10
Roof replacement.
Reliable and promt. Also helpful and quick to offer assistance.
Customer in Dundee, 17 September 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
W/C suite replacement & tiling.
There is a lot of bad comments in the trade but both Claire and Paul in Home Improvements are extremely helpful. I would recommend them.
Customer in Southsea, 17 August 2007
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.3
Combined score: 9.3 out of 10
Oven repair.
I made one call, they quoted me a price, arrived at the right time, did the job and stuck to their quote. It was a pleasure. I would recommend them.
Customer in Portsmouth, 13 August 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Gas repair works.
Service was fantastic - quick, efficient and friendly.
Customer in Waterlooville, 27 July 2007
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
8.6
Combined score: 8.6 out of 10
Bathroom suite replacement.
Friendly & courteous - job well done. I would recommend them.
Customer in Southsea, 7 June 2007
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 8Value for money: 8 out of 10
9.5
Combined score: 9.5 out of 10
Guttering work.
They arrived on time, set to the job after checking location. Completed the job efficiently, tidied up and left after checking satisfaction. Not rained yet. I would recommend.
Customer in Portsmouth, 13 March 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Gas + Roofing works.
Courteous, quick + efficient. They do the job well, when they say they will + at the price they quote. No hesitation in recommending them.
Customer in Brentwood, 28 February 2007
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.3
Combined score: 9.3 out of 10
Repairs/electrical works - for Cumberland Road.
Home improvements deal with all our maintenance throughout our extensive nportfolio. Allowing us to concentrate on our core buisness of property developing. I would recommend them.
Customer in Southsea, 21 December 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Gas safety test & boiler service.
What a relief to at last find a good reliable plumber! I would recommend them.
Customer in , 19 December 2006
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 6Value for money: 6 out of 10
7.9
Combined score: 7.9 out of 10
Repair/clean gutters and fascia.
Thye tradesman turned up on time and carried out the work satisfactory. I would recommend them.
Customer in Southampton, 18 December 2006
Scores:
10Estimating: 10 out of 10 -Tidiness: Not Applicable -Timekeeping: Not Applicable -Courtesy: Not Applicable -Workmanship: Not Applicable -Value for money: Not Applicable
10
Combined score: 10 out of 10
Professional carpet cleaning.
I had the carpets cleaned at our previous rental property. I've got all the deposit back so the work was good. I would recommend them.
Customer in Southsea, 18 December 2006
Scores:
9Estimating: 9 out of 10 8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
8.8
Combined score: 8.8 out of 10
Electrical works.
I was very pleased to have Home Improvements [Portsmouth] coordinate the work dealing with the tradesman and promptly arranging all the paperwork. I would recommend them.
Customer in Purbrook, 1 December 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.6
Combined score: 9.6 out of 10
Bathroom refurbishment.
Very pleased with the bathroom. A few ammendments, but they were happy to do them. I would recommend them.
Customer in Southsea, 23 November 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Electrical works.
Very helpful and professional. I would recommend them.
Customer in Porstmouth, 13 November 2006
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.3
Combined score: 9.3 out of 10
Electrical works - 116 Havant Road.
Overall a good job. I would recommend them.
Customer in London, 10 November 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Professional cleaning
A;ways an excellent service. I would recommend them.
Customer in Horsham, 6 October 2006
Scores:
0Estimating: 0 out of 10 2Tidiness: 2 out of 10 2Timekeeping: 2 out of 10 0Courtesy: 0 out of 10 0Workmanship: 0 out of 10 0Value for money: 0 out of 10
0.6
Combined score: 0.6 out of 10
Kitchen installation
Following my kitchen installation by this company, I am now having my floor retiled and my kitchen refitted because it was done so badly.
Customer in Portsmouth, 13 September 2006
Response from Home Improvements (Portsmouth) Ltd:
Kitchen was installed correctly, customer would not pay invoice on completion of works. We used customers materials, customer damaged flooring, we offered to regrout floor, customer declined, we do not accept his comments, customer is a non payer.
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Supply & Fit of cupboard shelving
I would highy recommend to others.
Customer in Waterlooville, 5 September 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Supplied an fitted garage door, opener and UPVC window.
I would highy recommend to others.
Customer in Waterlooville, 5 September 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.8
Combined score: 9.8 out of 10
Decorating works
Very hardworking, always on time,, did a full days work. They decorated out house from top to bottom. Always clean and tidy. I would highy recommend them to others.
Customer in Gosport, 22 August 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Relace Kitchen taps.
My mother who is 83 was very pleased with the whole experience. I would recommend them.
Customer in Chichester, 8 June 2006
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Shed roof and door replaced.
In our experience the work has been completed within a month from the date of estimate, which is very pleasing. I would recommend them.
Customer in Poole, 25 April 2006
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.6
Combined score: 8.6 out of 10
Exterior painting.
great communication, reliable and a friendly personal service. I would recommend them.
Customer in Drayton, 11 April 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Refurbishment works
A very reliable efficient company and it has been a pleasure to deal with them. I would recommend them.
Customer in Burgess Hill, 31 March 2006
Scores:
8Estimating: 8 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.3
Combined score: 9.3 out of 10
Radiator valves, shower installation and boiler repairs.
I would recommend them.
Customer in Southsea, 17 March 2006
Scores:
8Estimating: 8 out of 10 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 8Value for money: 8 out of 10
8.6
Combined score: 8.6 out of 10
Appliance repair (oven).
On time, professional - I will use him again.
Customer in Emsworth, 3 March 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
House clearance
Very efficient, hardworking and friendly. I would recommend them.
Customer in Portsmouth, 1 March 2006
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
supply and install new appliance
Home Improvements are very reliable and courteous. I would recommend them.
Customer in London, 28 February 2006
Scores:
-Estimating: Not Applicable 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 -Value for money: Not Applicable
9.5
Combined score: 9.5 out of 10
Bathroom refurbishment, kitchen units.
The knowledge and workmanship of this company are excellent, I would recommend them.
Customer in Cosham, 25 January 2006
Scores:
-Estimating: Not Applicable -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable 9Value for money: 9 out of 10
9.8
Combined score: 9.8 out of 10
Supply and fit new carpets
This is a rented property so it has not been possible for me to visit to check the qualityof work. However, we are very grateful for the very quick response in delivering the service. I would recommend them.
Customer in Favey, 17 January 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Appliance works
We have used them on several occasions, each time they have been reliable, good value for money and professional.We fully endorse them and will use the again.
Customer in Portsmouth, 13 January 2006
Scores:
8Estimating: 8 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 8Value for money: 8 out of 10
9.1
Combined score: 9.1 out of 10
Refurbishment works
Home Improvements provided both general building services and project management for a complete refurbishment of the interior of a Victorian Terrace. Communication and quality of work was excellent. I would recommend them.
Customer in Ashtead, 30 November 2005
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.