Homeview Windows & Conservatories Ltd

Response from Homeview Windows & Conservatories Ltd:
The Conservatory has been completed as per the original contract which was signed by the customer and full and final payment has been received at the end of September 2011. We did have to go back and see the customer regarding the door. The Downpipe was installed in the correct position as per the customers request as it was originally to go into a water butt. Since completion the customer has now changed her mind and when the customer called we offered to charge a fee which was a reduced rate for our fitter to return back to site and change to downpipe and also include all materials required as the guttering that is there at present would need to be changed.

Response from Homeview Windows & Conservatories Ltd:
We dispute this claim as this customer has been very hard to get hold of and has cancelled appointments. We have left messages on their answer machine on many occasions and they have not returned our calls, Jan 25th message left, 2nd Feb visit booked, customer cancelled, 9th Feb left message, 22nd Feb left message, 7th March we spoke to the customer and booked fitter for 22nd March, hoped leak had been dealt with, however advised customer if it still leaks we would come back. The customer has advised us the leak is still there and we are booked to return. In our opinion we feel the feedback is not correct due to the amount of rain, we do have to let the customer know that fitters may have to return if on the day we are booked we get heavy rain, as it is nearly impossible to get a glass roof on in those conditions.

Response from Homeview Windows & Conservatories Ltd:
We gave them an estimated fitting time of 6 weeks. He paid a deposit on signing the contract with the balance due on completion of the fitting. The Client works shifts so organising an installation date to fit in caused delays. On fitting the goods it became apparent that there were issues with the glass and damage to a sash. I contacted the manufactures and organised replacements for both glass and sash. At all times I kept in contact with the customer and tried to organise a date when we could return to do the work but the client was always cancelling. The issues with regards to the trim and the silicone had been addressed at the time of fitting. The customer then paid us but held back an amount until the job was totally finished and to date still has an outstanding amount even though job has been completed. The customer has asked for compensation for the inconvenience caused and said that if he did not receive any then he would contact Checkatrade and give us a bad report. We have dealt with all the issues raised in a professional way.