Sign In

ICU Energy Ltd

Member of Checkatrade for over 2 years
ICU Energy Ltd Feedback Scores
267 feedback reports
with an average score of 9.9 out of 10.
Company Profile
View Video Gallery >>

At ICU Energy we are professionals in all of our fields.

  • Electrical and Plumbing
  • Renewable technology specialists
  • Cavity wall insulation specialists (We only install the best bonded bead/ We also extract poor fibre installs)
  • External wall insulation specialist
  • LED lighting funding
  • Energy performance certification
  • Facilities maintenance
  • Domestic and Commercial contract cleaning

We take pride in the quality of our work and as a result we have a very strong reputation. With many years experience in the construction industry we can provide a reliable, efficient and friendly service.

We have been with our current Part 'P' providers ELECSA for over 6 years and have been providing Surrey and the South East with electrical and plumbing services for a lot longer.

We also offer cavity wall insulation using Polypearl Platinum, the best insulation on the market. We are able to offer this for free in many cases. We are fully approved and insured and offer a 25 year guarantee

Team
Ben Knapp
Cavity wall Tech
Bern Knapp
Cavity wall Technician
Skills
Main work undertaken
Cavity Wall Insulation , Insulation, Loft/Roof Insulation
Also skilled in
Electrical Contractors, Electrical Installation Condition Report (Periodic Testing), Electrician, Fuseboards/Consumer Units, PAT/Appliance Testing, Rewires
Accreditations and Memberships
Checkatrade


BBA Approved Installer 5367 issued to ICU Energy and confirms they have been accepted as an Approved Installer for the BBA Scheme indicted below;

  • Cavity Wall Insulation

 

Company Information
Interviewed on: 10 June 2011 Public Liability Insurance: Awaiting Renewal
Limited Company: Registration no. 7533720 Insured by: Groupama
VAT Registered: No. 121479036 Coverage amount (£): 10,000,000
References 4 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when ICU Energy Ltd joined in August 2011.

Trade reference.
Arrived on time, worked without interrupting the office, finished and cleaned up as if they were never there.  Price quoted was price charged. Highly recommended.
Trader in Reigate, 31 August 2011
Good company for electrical and security work.
Trader in Guildford, 31 August 2011
Solar Panels
Very good, clean, tidy, would use again.
Customer in Dorking, 31 August 2011
Competent, competitive, clean and cheerful.
Customer in Dorking, 31 August 2011
Feedback Reports Showing 10 out of 267 (reviews based on work commenced)
Total recommendations: 267, average score 9.9 Last six months: 0 reports
Scores:
2Tidiness: 2 out of 10 7Timekeeping: 7 out of 10 7Courtesy: 7 out of 10 4Workmanship: 4 out of 10
5
Combined score: 5 out of 10
510
Cavity Wall Insulation
While the two workmen were polite and appeared to do the work properly they made no effort to avoid a considerable amount of mess. They were using a large drill to go into the wall and they simply let the dust go everywhere. When I drill holes in the wall I have a vacuum cleaner nozzle beside the hole to collect the dust. They could easily have done this. One wall was in the conservatory and there were items on the floor. They didn't bother to move them, they simply drilled above them and totally covered them with dirt. No attempt was made to do any sweeping or cleaning before they left.
Customer in Uckfield, 5 October 2013  
Response from ICU Energy Ltd:
We take great pride in our hard earned reputation. The customer at no point made us aware of the issues he claims. The customer signed paperwork stating that he was happy with the job, paid in full and spoke about how happy he was with the service. Photographs were taken of the site after the install which show the property to have been cleaned and tidied following the install. ICU Energy felt the job had been completed efficiently and with the minimum of disruption. Before leaving the site was swept, dusted and his driveway was cleaned. This can be reinforced with photographic evidence. If there is ever an issue or complaint ICU will respond and rectify it promptly and efficiently.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Cavity wall insulation.
I would recommend this company.
Customer in Leatherhead, 27 August 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
External wall insulation.
Very efficient and was what we expected.
Customer in Godalming, 10 May 2013  
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
9
Combined score: 9 out of 10
910
Electrical work.
I would recommend this company.
Customer in Reigate, 15 February 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Loft installation.
Excellent.
Customer in Walton-on-Thames, 27 November 2012  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Cavity wall insulation.
Very courteous and efficient service!
Customer in Horley, 24 November 2012  
Scores:
9Tidiness: 9 out of 10 7Timekeeping: 7 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.5
Combined score: 8.5 out of 10
8.510
Installing loft insulation.
Excellent once they arrived - missed one appointment but let me know would be late for this one.
Customer in Horley, 21 November 2012  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Loft insulation.
I would recommend this company.
Customer in Reigate, 21 November 2012  
Scores:
6Tidiness: 6 out of 10 7Timekeeping: 7 out of 10 5Courtesy: 5 out of 10 2Workmanship: 2 out of 10
5
Combined score: 5 out of 10
510
Loft insulation
Grant funded loft insulation carried out. I feel the work was not done to specification. Assurances regarding assistance with loft clearance I believe were not followed up. In my opinion the stated depth of loft insulation was not laid and hatches not covered, a return visit made and was then given forms to sign acknowledging completion of work which were incomplete, I did not receive a copy of what I had signed. I was promised written statement/guarantee of work.
Customer in Guildford, 20 November 2012  
Response from ICU Energy Ltd:
We completed all works and had forms indicating customer satisfaction. We received notification via checkatrade about negative feedback and have left messages on a daily basis attempting to find out what the problems were and when we could rectify the situation. We are members of CIGA and have certification to prove this. We are deeply disappointed that we have been unable to make contact with the customer as we will happily rectify and problems that may arise post install. ICU Energy prides itself on its reputation and customer satisfaction. We will continue to attempt to make contact with the Darlings to rectify this situation.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Cavity filled
I would recommend this company.
Customer in Guildford, 20 November 2012  
These are only the latest 10 customer monitoring reports. Click to see all 267 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.