Checkatrade

J Spence Building Services

54 monitoring reports, 3 have been received in the past 6 months.

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To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Redecorated through out.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

James kept us updated throughout the job. Trustworthy and professional. Kept to what they quoted, and finished the job on time. Highly recommended and would not hesitate to use them again.
Customer in Bournemouth, 23 March 2012 business
Refurbish bathroom and shower room + some general building work
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Work involved the refurbishment of a badly neglected flat, in particular bathroom and shower-room. Work was carried out to a very high standard and with a very helpful and positive attitude. Also dealt with a couple of subsequent problems (which were not their fault) very willingly and without further charge. Very pleased with the end result.
Customer in Poole, 13 January 2012 business
Refit Kitchen units, fit new gas hob and repair bathroom and en-suite
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

James and Mark were extremely helpful, polite and punctual. The gas hob was fitted really well by Mark and it looks great. James fixed various bathroom issues (extractor fan - still needs to be wired into separate switch, bath plug, cistern flushing unit) and a number of kitchen problems (dishwasher door not aligned properly, other doors/drawers not in line, etc). All work done on time and within budget. Will use again.
Customer in Bournemouth, 19 November 2011 business
Created plinth in Kitchen and Door to garage.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Done quickly, never charged extra. Always polite and helpful; never tries to make me spend more than I want to. Highly recommended!
Customer in Poole, 16 November 2011 business
Installed new bathroom, built new cloakroom, installed new kitchen
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

James offered a very professional service. He was very polite and keen to offer suggestions as to the best way of tackling the installations and ways of keeping to budget or saving money. James and his team were very tidy and always ensured that the site was clear at the end of the day. From the first consultation to the end of the installation, I was impressed by James efficiency and ability to deal with problems or design aspects as they arose. Would be keen to use James again for any further work.
Customer in Bournemouth, 1 November 2011 business
Strip out old bathroom and replace and tile whole bathroom
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I was very pleased with James' work and whole approach to the job. He was always very courteous and listened to how I wanted the finished bathroom to look. He and Jay were very keen to suggest ways of improving the design or saving money where appropriate. They always ensured that they had tidied up at the end of the day and were a pleasure to have in the house for two weeks. I am over the moon with the end result, and have asked James to now fit a new cloakroom and refit my kitchen! Praise in itself.
Customer in Bournemouth, 31 October 2011 business
Sorted out all my electrics!
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

James came and rewired my kitchen which was unsafe previously and did it at a very reasonable price. Very tidy and always polite.
Customer in Poole, 28 October 2011 business
Fitted kitchen work surfaces
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

James fitted new kitchen work surface and doors. The kitchen looks great. Very clean and tidy.
Customer in Poole, 5 October 2011 business
Replace kitchen worktops and breakfast bar. Install new sink top and new hob top.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James was very courteous and helpful. His communication before, during and after was first class. The job was completed on time and was first class. I would definitely recommend James and his mate Chris and will have no problem in using them again. Many thanks.
Customer in Wimborne, 4 October 2011 business
10 weeks re-furbishing two bed flat kitchen and bathroom
Scores:
7Tidiness: 7 out of 10 8Timekeeping: 8 out of 10 7Courtesy: 7 out of 10 7Workmanship: 7 out of 10
7.3
Combined score: 7.3 out of 10
7.310

This trader refurbished our two bedroom flat and installed a new kitchen and bathroom. We had a new wool carpet throughout, which the contractor spilt gloss paint throughout hall way and are still trying to get this replaced five weeks later. I was under the impression that contractors have insurance for this situation I feel very disappointed, as the trader said he would sort this out.
Customer in Bournemouth, 20 September 2011
Response from J Spence Building Services:
In response to the customers comments, I feel that they are a little unfair. Unfortunately, paint was spilt on the customers carpet which I have apologised for. I have offered to pay the customer in installments due to personal problems but the customer has declined my offer. I have explained my position in this matter to my customer in the hope that they could understand my situation. My aim is for customer satisfaction at all times, I am still trying to sort this out with the customer.
business
Fitting of new gate and front door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

This was the second time we have used J. Spence Building Services and once again very pleased with the workmanship. We had had a new front door delivered and this needed fitting, he didn't fit the number to the door as we had asked but he had explained that as it had a knocker he wasn't sure where to put it and was concerned that it wouldn't be seen from the road anyway. We were pleased with his decision as if it had been fitted in the wrong place this would have spoilt the new door. James also rang to advise that the gate posts were in need of repair before he could hang the gate. This he did and charged us accordingly which we didn't mind as we respect his judgement as we were not on site at the time.
Customer in Bournemouth, 9 August 2011 business
Renovate bathroom, drainage, tiling, new doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James was very efficient and kept me informed at all times giving me plenty of options every step of the way. All work was carried out in a timely manner and in line with my expectations. Would highly recommend and likely to use again.
Customer in Bournemouth, 11 May 2011 business
Fitting of air vents around property due to damp
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James gave a thorough explanation of the reasons why we were experiencing damp in the property. He suggested placing air vents around and this has solved the problem. The job was undertaken having had a quote, although they put in less air vents than was originally decided they were bigger and more effective. The work was carried out with the least of fuss and we would definitely recommend and use James again.
Customer in Bournemouth, 3 May 2011 business
Plumbing repairs to include fitting of a new sink, and two separate water leaks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I would like to highly recommend both James and Mark, each time we have had a problem they have been very helpful and prompt with their service. Very professional service, and fair prices. I would use again without hesitation.
Customer in Bournemouth, 1 May 2011 business
Complete new bathroom refurb
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James and Jay did an excellent job,completely gutting bathroom and refurbishing it totally with new shower, bath sink, and floor and walls retiled, nothing too much trouble, and the finish is excellent. 10/10 , thanks gain lads!
Customer in Bournemouth, 28 April 2011 business
New roof on Garage
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I could not get anyone else who seemed interested to replace the old asbestos roof on my garage , James and Jay came round and did an excellent job and very quickly and to a very high standard, very happy with the work and price and very tidy .
Customer in Bournemouth, 15 March 2011 business
Ensuite in bedroom.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The work was completed within the given time and has been done to a high standard. They built a stud walling in the bedroom to produce an ensuite area and installed a shower, bath and toilet. We are very pleased with the installation. They left the room clean and tidy.
Customer in Bournemouth, 12 March 2011 business
Move attic hatch
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James and Jay did a terrific job to a high standard, the attic hatch was situated in bathroom and a real pain , they removed it and replastered the ceiling and at the same time put me new spot lights, decorated and painted , looks great! They put me in a new , larger hatch in the hallway which is much more convenient and much more accessible now, great job and very tidy workmen who's quality of work and finish is excellent
Customer in Bournemouth, 2 March 2011 business
Two Storey extension
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent 10 out of 10, the boys worked extremely hard to get finished on time and have been a pleasure to have around. There workmanship is second to non and we would have absolutely no problems in recommending to anyone. Many Thanks for transforming our house.
Customer in Bournemouth, 4 February 2011 business
Re grout shower cubicle, reseal tray and fit new shower unit
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Mark stepped in at short notice when my original contractors were unable to complete the job. He was very amenable and completed the job to an excellent standard. The quote was very reasonable and didn't change despite needing to spend more time than originally anticipated. I will definitely use them again.
Customer in Bournemouth, 24 September 2010 business
Lean-to to house machinery
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I was very satisfied with the work carried out and would not hesitate in recommending this company to anyone.
Customer in New Milton, 23 September 2010 business
Take down supporting wall and make large kitchen/dining area, new electrics and flooring.
Scores:
7Tidiness: 7 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
8.3
Combined score: 8.3 out of 10
8.310

James and Jay and his team did an excellent job and we are very pleased with the finish and would certainly have no problem in using them again and recommending them to friends. Nothing was too much trouble .
Customer in Bournemouth, 6 September 2010 business
New Bathroom
Scores:
4Tidiness: 4 out of 10 2Timekeeping: 2 out of 10 7Courtesy: 7 out of 10 2Workmanship: 2 out of 10
3.8
Combined score: 3.8 out of 10
3.810

I felt that I received a very poor service from this company, I was not happy with the workmanship and found them to be untidy. I was not happy with their manner in obtaining the final balance.
Customer in Bournemouth, 14 August 2010
Response from J Spence Building Services:
In response to the customers comments above. I feel very disappointed with the customers comments, we carry out all our work to our usual high standards and if a customer has any problems, we look to resolving them immediately. Unfortunately, there were some snagging issues which the customer brought to our attention and these were addressed. The customer seemed happy with the work in the end and paid in full, I felt that we did all we could to resolve these issues.
business
Central heating installation by mark corani
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly ........  cleans up after himself .......gets the job done :) very on time, does what he says he's gonna do
Customer in Bournemouth, 15 May 2010 business
Kitchen refit
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I am so pleased with the work carried out. It was all carried out promptly and to budget and we found them to be very courteous and tidy.
Customer in Bournemouth, 28 March 2010 business
Fit new extractor fans and general plumbing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James has completed a number of jobs for us now to a very high professional standard. He is now our first choice contractor for any maintenance works that need to be carried out.
Customer in New Milton, 20 March 2010 business
Fit new upvc window and replaced fire door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Again James did a first class job, on time and when he said he would. As a company we find James to be very trustworthy and approachable.
Customer in New Milton, 1 March 2010 business
Fitted new internal doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James has just finished replacing all of our internal doors. I have used James for many jobs within my flat and have always found him to very trustworthy and great value. Highly recommended!
Customer in Bournemouth, 22 January 2010 business
Kitchen refit
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James removed my old kitchen, put a new ceiling in with spots and extraction, fitted all of the new units, work tops, redid all of the electrics for under lights, new sockets, a plinth heater and plinth lights.  He also tiled the floor in large porcelain polished tiles and tiled the walls. He also did all of the painting.  James has done this work to an extremely high standard and met all my expectations in terms of tidiness, customer service, value for money and completed the job on time and to budget. I would definitely recommend him and use him again.
Customer in Bournemouth, 2 November 2009 business
Large rear extension
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James has been with us nearly 2 mouths and has completed most of the works by himself.  He is an excellent tradesmen and most courteous, honest and approachable. He worked really hard to finish on time and to budget .  We would have no problems recommending him.
Customer in Bournemouth, 7 August 2009 business
Fitted Kitchen
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

James fitted a kitchen in our flat. The service was very speedy and of high quality. He was very helpful in providing advice on further work that we wanted to be completed. James provides an excellent service at very competitive rates. I would not hesitate in recommending James.
Customer in Bournemouth, 1 August 2009 business
Damp proofing and Kitchen Fitted
Scores:
7Tidiness: 7 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9
Combined score: 9 out of 10
910

James came in and was very positive about the work required.  It was carried out efficiently and with attention to detail. Any problems that occurred were thought through and overcome with my input.  The end result is a damp proofed room and a fantastic modern Kitchen that not only looks the part but is functional to modern day life. Its good to see that After care is also on his agenda.
Customer in Poole, 31 July 2009 business
Decking of patio
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We are really pleased with our decking area. The work was completed within budget and with good workmanship.
Customer in Bournemouth, 16 July 2009 business
Single storey extension.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I couldn't be happier with the work James carried out. It was on time, to a high quality finish and nothing was too much trouble. They exceeded our expectations. I would recommend them.
Customer in Bournemouth, 15 June 2009 business
Decking
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ensured decking will last a lifetime. Looks amazing, built to last. Work completed on time and within budget
Customer in Bournemouth, 1 June 2009 business
Fitted new bathroom suite and removed the old one.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Efficient, reliable and quality work carried out. I couldn't ask for anything better. I would recommend them.
Customer in Christchurch, 15 May 2009 business
Fitted new kitchen and removed the old one.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Top quality workmanship and outstanding value for money. I would recommend them.
Customer in Christchurch, 15 May 2009 business
Lay new drainage for existing toilet / re-lay new decking.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
8.5
Combined score: 8.5 out of 10
8.510

We couldn't have chosen a worse week weather wise for this job.  It snowed and then it rained hard, but James battled on! We are pleased with his work and we have used him before.  Always happy to help and nothing is too much trouble. I would recommend them.
Customer in Bournemouth, 13 February 2009 business
Fit new / replace sink and also work tops.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
8.3
Combined score: 8.3 out of 10
8.310

Most professional and courteous. Versatile and hard working. I would recommend them.
Customer in Christchurch, 11 February 2009 business
Move doorway in cloakroom, refit cloakroom and remove units in utility.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

James was always polite and nothing seemed too much trouble. He did exactly what he said he'd do and was happy to advise. We would definitely recommend him and we will use him again. I would recommend them.
Customer in Bournemouth, 17 December 2008 business
SHOWER ROOM/BATHROOM
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

HAD THIS REFURBISHMENT FOR MY DISABLED MOTHER.  SHE HAD TO MOVE OUT WHILST WORK WAS DONE DUE TO HER CONDITION. THE JOB WAS COMPLETED EXACTLY ON TIME FOR EXACTLY THE AGREED PRICE - NO HIDDEN EXTRAS!  THE PROPERTY WAS LEFT SPOTLESS AND THE COMPLETED JOB LOOKS FABULOUS, EXACTLY WHAT WE WANTED I WOULD RECOMMEND THIS FIRM TO ANYONE REQUIRING WORK TO BE DONE.
Customer in Nottingham, 19 October 2008 business
Conservatory
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

I would highly recommend James. First class job at a very good and competitive price many thanks for your hard work and dedication we are very pleased with are new room.
Customer in Poole, 15 October 2008 business
Electrical alterations and provision of new sockets.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The work was carried out very competently and efficiently with minimum disruption, a good job done.  Thank you very much. I would recommend them.
Customer in Southampton, 12 September 2008 business
Plastering, plumbing and carpentry
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Perfect nothing to complain about. I would recommend them.
Customer in Bournemouth, 12 August 2008 business
Kitchen refurbishment.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Very prompt and reliable service. Quality finish at a realistic price.
Customer in Bournemouth, 10 August 2008 business
Extension and new kitchen.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Would recommend, Jame's work was first class and kept me informed at every stage of the build.
Customer in Christchurch, 10 July 2008 business
Bedroom Makeover
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

James is honest and reliable and takes pride in his work. He has done work for me before and I would recommend him.
Customer in Bournemouth, 10 May 2008 business
fitting a kitchen from start to finish.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I found James to be completely honest and reliable I am also very impressed with his workmanship, the time he took to complete the job and his communication with me to my requirements.  I would recommend him
Customer in Bournemouth, 2 April 2008 business
Bathroom
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Could not complain about anything, good job perfect. I would recommend them.
Customer in Bournemouth, 30 March 2008 business
Single storey extention. (kitchen).
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

James was a pleasure to have working in my home, very professional from start to finish, would not hesitate to recommend him in future.
Customer in Bournemouth, 20 June 2007 business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.