We're so confident that Checkatrade membership will work for you that we will give you your money back if it doesn't.

Our confidence comes from the simple fact that the vast majority of our members renew their membership every year. Checkatrade works for them, and we're certain that it can work for you.

To get the most out of their Checkatrade membership, our average members:

  • Supply 3 or more feedback reports each month
  • Uphold the Checkatrade Code of Conduct and Ethics
  • Supply up to date Public Liability Insurance and accreditations
  • Complete their profile pages with photos and text
  • Supply Checkatrade customer feedback cards to 60% of their customers
  • Add a Checkatrade logo with a link to their profile on their personal website

If you use your membership like our average members do, but you are still not happy with the results, we will give you your money back.

We can discuss this and help you get the most out of your own membership if you feel it isn't working. Simply call us on 0345 2411 393 and talk it through - together we will make it work.

Guarantee terms and conditions:

To guarantee our membership, we do not ask you to do more than what our average member does to get the most from their membership. To qualify for the guaranteed refund, you will need to:

  • Supply 3 or more feedback reports each month
  • Uphold the Checkatrade Code of Conduct and Ethics
  • Supply new public liability insurance and accreditations before your current ones expire
  • Update your profile page with at least 4 photos and supply your profile text with 1 month of joining
  • Hand your Checkatrade customer feedback cards to at least 60% of your customers before you start any work
  • If you have a website, you must add a Checkatrade logo with a link to your profile page within 1 month of starting

The money back guarantee is only available to members who have kept their payments up-to-date in accordance with their agreed payment plan, and membership must be cancelled in full at the point of renewal at the end of the first full year. We will call you at that point.

Finally, if we refund your cancelled membership money and you wish to rejoin Checkatrade within 5 years, you will be asked to first reimburse us the money we refunded you.

If you have any questions about our money back guarantee, or you wish to find out more please give us a call on 0345 2411 393 or 01243 608808