Called out as pressure was low in boiler and it had stopped working
The trader was unable to find the filling system to my boiler despite being handed the manual (expected me to know). Drilled a hole in my kitchen cabinet but didn't find it. Made me pay for a new filling loop to be installed which I believe was unnecessary work. The trader left me with a semi-working leaking boiler which subsequently damaged my wooden worktop. I had to call another plumber to fix. Sent him photos. The trader said he would refund me for his mistake but he went ahead and cashed cheque and didn't respond to my communications. Now I have the additional costs of replacing cabinet and worktop.
19 November 2013
Response from Jonathan Davidson Heating and Plumbing:
Customer called me and asked me to attend the property as a matter of urgency as they had no heating. I attended the property promptly. Customer did not know where her filling loop was to re-pressurise the system so I spent a further hour looking for it. I then checked in the manual to see if an exterior filling loop had been fitted. I sought customer permission to drill a hole in the back of the cabinet to uncover stopcock which was for outside tap. I then suggested putting a new filling loop below boiler, customer and father agreed. The next day it was fitted. The Heating was working and I Serviced boiler. Charged what I quoted plus small emergency call out fee. Customer paid but that evening the customers Father phoned and in my opinion I believe the customer wanted to pay less money than I had quoted. I wrote a letter to Father stating that I would refund the extra money if they could prove filling loop was easily accessible. I strongly believe that I did nothing wrong. I have to disagree with this customer comments. I believe the customer has made the complaint as she didn’t want to pay the call out fee. In my opinion I feel the customer’s comments to be unjust.