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Lock Assist

Member of Checkatrade for over 5 years
Lock Assist Feedback Scores
385 feedback reports
with an average score of 9.9 out of 10.
Works in
Haywards Heath, Burgess Hill, Hassocks, East Grinstead, Crawley, East Sussex, West Sussex
Contact
name: Paul Harper Smith
address:
Haywards Heath, West Sussex, RH16 3NG
telephone: 01444 244344   Enlarged for easy dialing:
01444 244344
mobile: 07436 273364
email:
web:
Company Profile

Master Locksmith Association approved company. No call out charge, free surveys and advice given.

Approved by West Sussex Trading Standards, 'Buy with Confidence' Scheme and Paul is a member of the Guild of Architectural Ironmongers.

All staff are CRB checked.

Lock Assist was started 10 years ago by Paul Harper-Smith who was taken on as an apprentice by his uncle in 1983.  Colin Harper-Smith worked at for a Locksmith company for many years before starting his own locksmith' s business in 1971.

We have 3 full time employed locksmiths including a time served carpenter so as well as locks, we can also upgrade and replace doors - particularly fire doors - including intumescent fire and smoke seals, stainless stell, ball-bearing hinges to BS EN 1935 and door closers to BS EN 1154.

We have a large a varied base of commercial contract customers and domestic customers and offer a 24 hour emergency service if you find yourself locked out or have keys stolen.

Team
Steve
Locksmith & Security Engineer (Operations Manager)
Martin
Locksmith & Carpenter
Rapid response 1
Paul Harper-Smith (left)
Owner of Lock Assist
Skills
Main work undertaken
Doors Opened/Unlocked, Lock Fitting, Locksmith, Safe Locks, Security Door Locks
Also skilled in
Door Fitting/Hanging
Accreditations and Memberships
Checkatrade


The Architectural Ironmongers

Master Locksmith Association member

Members of the Institute of Architectural Ironmongers - Expiry 31/12/2012    

CRB Basic Disclosure Certificates held for: Paul Harper-Smith, Martin Franklin & Stephen Richardson

Company Information
Interviewed on: 9 July 2008 Public Liability Insurance: Current - Verified on 3 February 2014
Limited Company: No Insured by: Locksure
VAT Registered: No. 815913917 Coverage amount (£): 5,000,000
References 6 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Lock Assist joined in July 2008.

Lock problem.
Quickly identified the problem and resolved it. I would recommend them.
Customer in Crawley, 14 August 2008
Trade reference.
Good reliable local company. We know of them as being a reputable company.
Trader in Haywards Heath, 17 July 2008
Locksmith.
Excellent service, fast efficient and very cheerful. I would be happy to recommend them.
Customer in Hassocks, 17 July 2008
Trade reference.
Lock Assist have always provided me with a fast, polite and professional service. When I have done work for them, they have always paid very swiftly. We know of them as being a reputable company.
Trader in Brighton, 17 July 2008
Trade reference.
A good reliable locksmith, good rates and 24hr callout. We know of them as being a reputable company.
Trader in Burgess Hill, 17 July 2008
Lock problem.
Well presented with a professional and polite manner. Helpful advice was given. He was prompt, efficient, clean, tidy and affordable too! Excellent all round.
Customer in Lindfield, 17 July 2008
Feedback Reports Showing 10 out of 385 (reviews based on work commenced)
Total recommendations: 385, average score 9.9 Last six months: 21 reports, average rating 9.8
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New Locking Mechanism To Front Door
Excellent service. Part ordered and fitted promptly. Would highly recommend.
Customer in Crawley, 10 March 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Lock repair
Fast and friendly service. Weekend work.
Customer in Haywards Heath, 8 March 2014  
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Fixed rollers on patio door
Prompt response, corrected the fault after quickly identifying the problem and left the door in a much more usable state.
Customer in Crawley, 26 February 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Changed front door lock.
Faultless. Easy to get prompt appointment -fair price turned up on time. Can't say more than that.
Customer in Burgess Hill, 20 February 2014  
Scores:
10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310
New door and handle.
I would recommend this company.
Customer in Crawley, 7 February 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Removed locked lock and replaced with new one
I would recommend this company.
Customer in Haywards Heath, 27 January 2014  
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Supplied and fitted new yale lock and provided 5 keys
The service was speedily done and he arrived on time - most impressed!
Customer in Horley, 13 January 2014  
Scores:
-Tidiness: Not Applicable 5Timekeeping: 5 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
8.3
Combined score: 8.3 out of 10
8.310
Gained entry to property
Did the job as required, no problems.
Customer in Horley, 10 January 2014  
Response from Lock Assist:
The customer was advised we would be there in an hour and that was when we arrived. The phone call came from them 59 minutes before our arrival on site. I don't see how reliability & timekeeping can be 5. We do not have the customer’s phone number as he rang from next door as he was looked out. I feel we are being unfairly criticised.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Adding security to the front door.
From the first contact, to completion, I have been impressed. The chap arrived on time and exceeded my expectations with workmanship and his knowledge. Thoroughly recommended Lock Assist and will use for all future works. Great work. Thank you!
Customer in Worthing, 28 November 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Gained entry only. Locked out.
I would recommend this company.
Customer in Haywards Heath, 28 November 2013  
These are only the latest 10 customer monitoring reports. Click to see all 385 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.