Checkatrade

Lock Assist

340 customer feedback reports; 20 received in the past 6 months

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Customer Feedback

The following reviews are based on work commenced.
Change front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quick answer when phoned, that day service, on time, quick to complete, polite and helpful.
Customer in Burgess Hill, 28 March 2013   business
Locked out, replaced a lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quick to arrive, knowledgeable, friendly and efficient.
Customer in Haywards Heath, 21 March 2013   business
Front door jammed, back doors locked, gained entry and sorted door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service, arrived quickly, worked efficiently, polite, friendly and offered advice for future.
Customer in Haywards Heath, 18 March 2013   business
Open sliding patio door and adjust rollers.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good, knowledgeable about the door mechanism and able to work with a three years old taking close attention.
Customer in Haywards Heath, 1 March 2013   business
Service lock - added locking bolts (2).
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Came as soon as requested. Engineer knew what he was doing - phoned his office to make some parts were available for the next day. Pleasant young men.
Customer in Burgess Hill, 7 February 2013   business
Key cut from original
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, reliable, professional. They helped we with precision work when I had given up hope of reaching a solution after unreliable providers.
Customer in Haywards Heath, 1 February 2013   business
Open and replaced UPVC door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arribved on time, explained cost and problem, advice on on-going care.
Customer in Hassocks, 29 January 2013   business
Open jammed door lock mechanism.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived within 1/2 hour of phone call. Polite, informative, professional.
Customer in Haywards Heath, 31 December 2012   business
Gain entry
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Rang on Saturday morning. Came within shortest time quoted, 5 minutes to gain entry, pleasant worker.
Customer in Burgess Hill, 23 December 2012   business
Secured property after break in.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Sympathetic and understanding in the circumstances making us feel more secure. For that we were grateful.
Customer in Burgess Hill, 5 December 2012   business
Open and replace euro cylinder.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient indeed, a job well done. Came out very promptly.
Customer in Burgess Hill, 21 November 2012   business
Change of cylinder to front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Made me feel comfortable when I made my initial enquiry. Arrived on time, friendly and got the job done within the time scale they advised.
Customer in Greenwich, 21 November 2012   business
Front door locks to be repaired
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

On time, well-presented, polite, worked quietly, job done very well and tidy.
Customer in Haywards Heath, 6 November 2012   business
Replaced door lock and window lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

An excellent all round service. Highly recommended.
 Repeat Customer in East Grinstead, 2 November 2012   business
Replaced upvc door handles and adjust.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Lock Assist came within 24 ours of initial call and repaired our door within 48 ours. Very reliable service.
Customer in Burgess Hill, 17 October 2012   business
Back door lock sorted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I phoned at 8:20am and repair was complete by 9:10am same day.
Customer in Burgess Hill, 10 October 2012   business
Safe was opened and reset.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

The service was excellent. The work was done quickly and explanations were given. The staff were very helpful and friendly.
Customer in Haywards Heath, 31 August 2012   business
Fix door jam.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Fast, competent and courteous. I would recommend this company.
Customer in Haywards Heath, 30 August 2012   business
Supply and fit bs five lever dead lock to front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

They arrived on time and did a good job within the time quoted and for the price quoted, which was cheaper of two quotes.
Customer in Haywards Heath, 23 August 2012   business
New lock fitted and supplied.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased with all work done, friendly workman especially when asked many questions by my two small children.
Customer in Burgess Hill, 31 July 2012   business
New lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Am really pleased with the service and they lock. They were prompt, polite and did a good job.
Customer in Haywards Heath, 23 July 2012   business
Lock on front door had broken
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I am elderly and hard of hearing and I found them efficient, polite and they did a good job
Customer in Burgess Hill, 2 July 2012   business
New lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A friendly, reliable service where all queries were answered.
Customer in Haywards Heath, 29 June 2012   business
New lcok on back door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, charming and professional. I would recommend this company.
Customer in Hassocks, 18 June 2012   business
Lock repair
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I took a lock into the shop as it was not working, they immediately carried out the necessary simple repair and did not charge! Fantastic, friendly service!
Customer in Burgess Hill, 18 June 2012   business
Lock repaired after gaining entry
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A fantastic service, very fast response and a very nice man.
Customer in Burgess Hill, 15 June 2012   business
Replaced patio door lock case
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Reliable, friendly and did a good job. Turned up at time agreed and phoned to check I was in first. Would recommend.
Customer in Burgess Hill, 11 June 2012   business
Gained entry and re-pinned lock on main door.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient, friendly and pleasant. Excellent job and good advice.
Customer in Haywards Heath, 1 June 2012   business
Replace broken window lock/handle
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt and efficient. Work was completed within an hour of my request.
Customer in Burgess Hill, 30 May 2012   business
Supply and install new MPI gear box in lock and adjust hinges
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Steve Richardson from Lock Assist saved the day. The damaged lock with initially replaced with a temp lock whilst the damaged one was repaired. The service was definitely 5 stars. Highly recommended reliable company. Thank you. Wayne Clarke
Customer in Eastbourne, 25 May 2012   business
Supply, fit new lock, supply new keys
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

First class service and good to deal with, very friendly company and staff.
Customer in Hassocks, 12 May 2012   business
Unlock and service patio door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

On time, cheerful, nothing too much trouble. Managed to open the seized locked door, then service the mechanism.
Customer in Burgess Hill, 1 May 2012   business
Fit key safe.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Pleased with response to fit safe we wanted and whole job completed within 48 hours.
Customer in Hassocks, 1 May 2012   business
Unlcoked front door
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Perfect! Very punctual and would use their service again.
Customer in Haywards Heath, 28 April 2012   business
Emergency call out - key jammed in lock.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10
8.3
Combined score: 8.3 out of 10
8.310

Very prompt response and all efforts made to rectify fault but new lock barrel was only solution.
Customer in Lewes, 26 April 2012   business
General work.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent. I would recommend this company.
Customer in Haywards Heath, 12 April 2012   business
To attend site and open up UPVC door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Excellent but replacement patio would be too costly to have.
Customer in Haywards Heath, 4 April 2012   business
Gain access to property and change broken lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very fast responce- very polite and helpfull, explained what needed to be done and got on with the job. Will use Lock Assist again and will recommend to friends and family. Thank-you very much Paul good job.
Customer in Horsham, 4 April 2012   business
Lubricated UPVC door mechanism, and provide key turner.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very courteous and helpful. Went out of his way to suggest, seek and create instrument to assist my arthritic hands!
Customer in Burgess Hill, 4 April 2012   business
Fixed lock on door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly, pleasant, professional service. Really got my door lock working well again.
Customer in Burgess Hill, 5 March 2012   business
Replacement of one lock and maintenance of a second lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

They came out within an hour of my call, were extremely courteous, did a great, neat job and were very, very tidy.
Customer in Haywards Heath, 28 February 2012   business
Place door (barrel) lock on outside door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

They were efficient and did everything I asked of them. They phoned me back with a time and gave me a price over the phone and kept to it.
Customer in Horsham, 23 February 2012   business
Lock repair - Key wouldn't work and I was locked out
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Martin arrived in under 10 minutes, as promised which I was really impressed with as I was locked out of my flat! He quoted for the work upon arrival and completed tidily and very efficiently. Very polite and professional.
Customer in Burgess Hill, 19 February 2012   business
Locked out of house gained entry
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Had to call locksmith as was shut out of house and car so no alternative. Turned up fairly, quickly and gained entry very quickly.
Customer in Haywards Heath, 11 February 2012   business
Repair broken door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt, professional, courteous. Would highly recommend.
 Repeat Customer in Haywards Heath, 7 February 2012   business
Repair broken door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt, professional, courteous, would highly recommend.
 Repeat Customer in Haywards Heath, 7 February 2012   business
Lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Job completed within half an hour of my phone call by extremely pleasant locksmith. Professional service with approach to minimise work and disruption and therefore my cost.
Customer in Hassocks, 16 January 2012   business
Assist with being locked out.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt, job well done, quick, polite and tidy.
Customer in Burgess Hill, 4 January 2012   business
Mend chubb lock on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quick response, courteous workman, problem resolved efficiently.
Customer in Hassocks, 3 January 2012   business
Fixing door lock on fine door which set alarm off.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt and efficient service, came out within 30 mins of my phone call. I would recommend this company.
Customer in Burgess Hill, 16 December 2011   business
Back door lock freed and later replaced.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly, efficient, knowledgeable but rather expensive labour charges.
Customer in Burgess Hill, 12 December 2011   business
Locks fitted to patio door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very professional and efficient. Would certainly recommend them.
Customer in Burgess Hill, 7 December 2011   business
Replace front door lock.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
8.3
Combined score: 8.3 out of 10
8.310

Efficient, good service. I would recommend this company.
Customer in Burgess Hill, 6 December 2011   business
Locked out of our house
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic response time on a Saturday evening. Got us back in the house in less than 30 minutes from when we called.
Customer in Haywards Heath, 3 December 2011   business
New lock cover fitted.
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Quote was exactly what work cost. They knew exactly what I needed and fitted the new part the next day - in fact my front door closes better now then it has for the past 6 years!
Customer in Burgess Hill, 30 November 2011   business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.