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Lock Assist

385 feedback reports; 21 received in the past 6 months

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To protect the privacy of customers locations are displayed approximately.

Feedback Received

The following reviews are based on work commenced.
New Locking Mechanism To Front Door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service. Part ordered and fitted promptly. Would highly recommend.
Customer in Crawley, 10 March 2014   business
Lock repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fast and friendly service. Weekend work.
Customer in Haywards Heath, 8 March 2014   business
Fixed rollers on patio door
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910
Prompt response, corrected the fault after quickly identifying the problem and left the door in a much more usable state.
Customer in Crawley, 26 February 2014   business
Changed front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Faultless. Easy to get prompt appointment -fair price turned up on time. Can't say more than that.
Customer in Burgess Hill, 20 February 2014   business
Gained entry to property
Scores:
-Tidiness: Not Applicable 5Timekeeping: 5 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
8.3
Combined score: 8.3 out of 10
8.310
Did the job as required, no problems.
Customer in Horley, 10 January 2014  
Response from Lock Assist:
The customer was advised we would be there in an hour and that was when we arrived. The phone call came from them 59 minutes before our arrival on site. I don't see how reliability & timekeeping can be 5. We do not have the customer’s phone number as he rang from next door as he was looked out. I feel we are being unfairly criticised.
business
Adding security to the front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
From the first contact, to completion, I have been impressed. The chap arrived on time and exceeded my expectations with workmanship and his knowledge. Thoroughly recommended Lock Assist and will use for all future works. Great work. Thank you!
Customer in Worthing, 28 November 2013   business
Fixture of a jammed door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very prompt appointment, helpful and informative. Quick and efficient resolution, clear about cost.
Customer in Burgess Hill, 22 November 2013   business
Open jammed bolt on rear door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Bust lock on wood external door. Opened and made good quickly and efficiently.
Customer in Haywards Heath, 13 November 2013   business
Removed broken key from door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
They responded very quickly and removed the old key and most importantly did not try and sell me a new lock. Very competitive price.
Customer in Haywards Heath, 6 November 2013   business
Repair to porch door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very pleased, work was completed so efficiently by such a pleasant workman.
Customer in Crawley, 4 November 2013   business
Entry into a locked door.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very good service, engineer was very presentable pleasant and carried out the work with a minimum of fuss.
Customer in Burgess Hill, 30 October 2013   business
Installed 2 locks, 1 locking bolt and a safe
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Points lost only because first safe delivered was not brand new which delayed the installation while a replacement was ordered and some delay to scheduled appointment arrival times. Nevertheless I am very pleased with work carried out and would use this company again.
Customer in Haywards Heath, 16 October 2013   business
Front door wouldn't lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
It was Saturday night and my front door wouldn't lock. I rang Paul and within 20 minutes Lock Assist attended and fixed the problem (the door had become misaligned). As it was a new door Lock Assist offered to verify my claim when I reclaimed the cost of the repair from the door supplier. Lock Assist were efficient, friendly and the charge was very reasonable especially as it was Saturday night. I now keep Lock Assist' s business card in my wallet at all times! I was delighted with their prompt service. Recommended.
Customer in Burgess Hill, 12 October 2013   business
Barrel lock removed, new lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Prompt and polite service. Martin was friendly, knowledgeable and professional.
Customer in Burgess Hill, 11 October 2013   business
CCTV camera repairs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, reliability and workmanship! I would thoroughly recommend Paul, Steve and the team at Lock Assist.
Customer in East Grinstead, 7 October 2013   business
Got locked out helped to get back in.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived in 30 mins as stated on phone and got me back into house. Promptly, then tightened and checked lock. Very friendly.
Customer in Burgess Hill, 18 September 2013   business
Open and disable sash lock on garage door.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very satisfied in all aspects of service. Would certainly use them again if required.
Customer in Haywards Heath, 17 September 2013   business
My key snapped and one half was stuck in the lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Faultless from initial phone call for help to immediate and efficient completion of work at a fraction of the cost quoted elsewhere.
Customer in Horley, 30 August 2013   business
An internal door lock was jammed - door opened and lock repaired.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A very rapid response, and the work was completed quickly. Very polite staff whom I would have no hesitation in using again.
Customer in Haywards Heath, 25 July 2013   business
Replace door handles and locks on twenty year old Everest doors.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Professional and knowledgeable from start to finish. Was able to adjust replacement handles on site to ensure timely job completion on time and on target. Highly recommended tradesmen.
Customer in Haywards Heath, 22 July 2013   business
Key left inside lock so couldn't get in.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I phoned which Martin answered. Said he would be with me at 9 am. He was bang on. Highly recommend your service. Also Martin was very polite. Thank you so much.
Customer in Haywards Heath, 19 July 2013   business
Service electronic safe lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Most helpful from initial phone call to report problem to service, rectifying problem and offering general advice on safe.
Customer in East Grinstead, 16 July 2013   business
Replaced back lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Key stuck in back door lock. Phoned Lloyd's bank our Insurers, they arranged for a lock smith to call, Lock Assist arrived within 30 minutes! Steve got to work, all repaired in no time! Magic! Great job well done.
Customer in Littlehampton, 13 July 2013   business
Adjust keep and rollers on sliding patio doors.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
I phoned and one of their men was working close to us. He was here in 25 minutes, very satisfactory.
Customer in East Grinstead, 8 July 2013   business
Replace dead lock in back door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fantastic service, from initial contact to completion within 4 hours.
Customer in Burgess Hill, 17 June 2013   business
Booked door lock to be serviced.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010
I would recommend this company. Excellent Lock Assist Haywards Heath came within half an hour of being called it turned out lock was not faulty but a stone was stuck in the door frame, they removed it and did not charge anything.
Customer in Burgess Hill, 7 June 2013   business
Replaced locks
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
We had an emergency - lock assist came within 2 hours. Always prompt, very helpful and trustworthy.
Customer in Brighton, 31 May 2013   business
Change front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Quick answer when phoned, that day service, on time, quick to complete, polite and helpful.
Customer in Burgess Hill, 28 March 2013   business
Locked out, replaced a lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Quick to arrive, knowledgeable, friendly and efficient.
Customer in Haywards Heath, 21 March 2013   business
Front door jammed, back doors locked, gained entry and sorted door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, arrived quickly, worked efficiently, polite, friendly and offered advice for future.
Customer in Haywards Heath, 18 March 2013   business
Open sliding patio door and adjust rollers.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very good, knowledgeable about the door mechanism and able to work with a three years old taking close attention.
Customer in Haywards Heath, 1 March 2013   business
Service lock - added locking bolts (2).
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Came as soon as requested. Engineer knew what he was doing - phoned his office to make some parts were available for the next day. Pleasant young men.
Customer in Burgess Hill, 7 February 2013   business
Key cut from original
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent, reliable, professional. They helped we with precision work when I had given up hope of reaching a solution after unreliable providers.
Customer in Haywards Heath, 1 February 2013   business
Open and replaced UPVC door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arribved on time, explained cost and problem, advice on on-going care.
Customer in Hassocks, 29 January 2013   business
Replace all locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very prompt, clean and tidy, professional work.
 Repeat Customer in Horsham, 10 January 2013   business
Open jammed door lock mechanism.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived within 1/2 hour of phone call. Polite, informative, professional.
Customer in Haywards Heath, 31 December 2012   business
Gain entry
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010
Rang on Saturday morning. Came within shortest time quoted, 5 minutes to gain entry, pleasant worker.
Customer in Burgess Hill, 23 December 2012   business
Secured property after break in.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Sympathetic and understanding in the circumstances making us feel more secure. For that we were grateful.
Customer in Burgess Hill, 5 December 2012   business
Open and replace euro cylinder.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very efficient indeed, a job well done. Came out very promptly.
Customer in Burgess Hill, 21 November 2012   business
Change of cylinder to front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Made me feel comfortable when I made my initial enquiry. Arrived on time, friendly and got the job done within the time scale they advised.
Customer in Greenwich, 21 November 2012   business
Front door locks to be repaired
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
On time, well-presented, polite, worked quietly, job done very well and tidy.
Customer in Haywards Heath, 6 November 2012   business
Replaced door lock and window lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
An excellent all round service. Highly recommended.
 Repeat Customer in East Grinstead, 2 November 2012   business
Replaced upvc door handles and adjust.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Lock Assist came within 24 ours of initial call and repaired our door within 48 ours. Very reliable service.
Customer in Burgess Hill, 17 October 2012   business
Back door lock sorted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I phoned at 8:20am and repair was complete by 9:10am same day.
Customer in Burgess Hill, 10 October 2012   business
Safe was opened and reset.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
The service was excellent. The work was done quickly and explanations were given. The staff were very helpful and friendly.
Customer in Haywards Heath, 31 August 2012   business
Fix door jam.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Fast, competent and courteous. I would recommend this company.
Customer in Haywards Heath, 30 August 2012   business
Supply and fit bs five lever dead lock to front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
They arrived on time and did a good job within the time quoted and for the price quoted, which was cheaper of two quotes.
Customer in Haywards Heath, 23 August 2012   business
New lock fitted and supplied.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very pleased with all work done, friendly workman especially when asked many questions by my two small children.
Customer in Burgess Hill, 31 July 2012   business
New lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Am really pleased with the service and they lock. They were prompt, polite and did a good job.
Customer in Haywards Heath, 23 July 2012   business
Lock on front door had broken
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I am elderly and hard of hearing and I found them efficient, polite and they did a good job
Customer in Burgess Hill, 2 July 2012   business
New lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A friendly, reliable service where all queries were answered.
Customer in Haywards Heath, 29 June 2012   business
New lcok on back door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent, charming and professional. I would recommend this company.
Customer in Hassocks, 18 June 2012   business
Lock repair
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I took a lock into the shop as it was not working, they immediately carried out the necessary simple repair and did not charge! Fantastic, friendly service!
Customer in Burgess Hill, 18 June 2012   business
Lock repaired after gaining entry
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A fantastic service, very fast response and a very nice man.
Customer in Burgess Hill, 15 June 2012   business
Replaced patio door lock case
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510
Reliable, friendly and did a good job. Turned up at time agreed and phoned to check I was in first. Would recommend.
Customer in Burgess Hill, 11 June 2012   business
Gained entry and re-pinned lock on main door.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very efficient, friendly and pleasant. Excellent job and good advice.
Customer in Haywards Heath, 1 June 2012   business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.