Checkatrade

MSW Carpentry & Plumbing

43 monitoring reports, 3 have been received in the past 6 months.

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To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Refurb of plumbing system, new shower room and new bathroom
Scores:
5Tidiness: 5 out of 10 0Timekeeping: 0 out of 10 5Courtesy: 5 out of 10 5Workmanship: 5 out of 10
3.8
Combined score: 3.8 out of 10
3.810

He was employed to refurbish our plumbing, install a new bathroom and separate shower room. Tiler that he employed let us down the night before. He assured us he would finish the bathroom, but let us down because a larger job had come in. We have had to employ others to finish the work. All other trades we used were 100% reliable and on time.
Customer in Sutton, 31 March 2012
Response from MSW Carpentry & Plumbing:
I feel the above feedback is totally unacceptable, I was always going to finish this work, but because I had started a new job the next available date I was able to get back was 24th April, which they were not happy with and told me they were going to get someone else to finish. I explained that as a sole trader I need a bit of notice to book work in as I am very busy. With that I felt the communication with the customer broke down and he told me not to come back.
business
Hanging 7 new doors.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

If you want any doors hung then this is the person to use, fantastic.
Customer in Farnham, 2 March 2012 business
New bathroom install.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

I am extremely pleased with our new bathroom, Matt has done a fantastic job.
Customer in Farnham, 7 November 2011 business
New kitchen, oak flooring.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Matt was always on time polite, clean and get the job finished quicker than we though, will use again.
Customer in Farnham, 8 October 2011 business
Leak to WC. Resealed flush pipe
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Came out on a Sunday, did the job really quickly, cost was much less than I was expecting.
Customer in Guildford, 11 September 2011 business
Laminate floor (as per photos) and fitting of new kitchen, inc another laminate floor
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matt does an excellent job - he is patient and helpful and managed to deliver a high standard of work despite being surrounded with various builders mess, teenage children and pets. He is always happy to give advice and discuss any issues. Would definitely use him again.
Customer in Horsham, 8 July 2011 business
Fitting of doors, skirting and dado rail. Replacement of decking.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matt was brilliant. He works really hard and produces a professional finish. I can't fault him. At the end of each day, he cleared up any mess. He is considerate (i.E. Closing exterior windows to reduce dust coming in form where he was working outside) I rate his work so highly, I have already recommended Matt to friends and will be booking him to re-fit my kitchen later in the year. It was refreshing to use a tradesman who is so clearly proud of his work and so professional.
Customer in Epsom, 17 May 2011 business
Fit Whirlpool bath, wet room shower and stud wall.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Matt provided an excellent professional service. Problems were found when the old suite was removed, but he resolved them without issues.
Customer in Camberley, 8 April 2011 business
Doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Clean, tidy, efficient, just what we wanted!
Customer in Woking, 7 April 2011 business
Building a new set of built in wardrobes
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matt was excellent in every way. His workmanship, his politeness and tidiness. He also thought about the work he was doing and discussed any difficulties, improvement to design etc. Would thoroughly recommend him.
Customer in Haslemere, 23 March 2011 business
Building and installing a bathroom unit; replacing cupboard doors to match others existing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matt did a superb job in our bathroom. We are delighted with the unit he built and the new cupboard doors are a great improvement. I am recommending him to my friends and would not hesitate in having him do more work for us.
Customer in Haslemere, 23 March 2011 business
Completely gutting en suite and re sitting as a wet room.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very professional, first class job. Our wet room shower room with double sink toilet and tiling is beautiful. Matthew is very thorough and certainly knows his stuff.
Customer in Petersfield, 24 December 2010 business
Re fitting main bathroom with bath, shower etc.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Brilliant job, Matthew is very skilled and a pleasure to have in the house. Very conscientious. Wonderful new bathroom even has alcoved shelves with lighting!
Customer in Petersfield, 30 November 2010 business
Laminate flooring.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

As well as doing the job he was booked for, Matt very helpfully took the time to advise and help with other bits and pieces.
Customer in Horsham, 30 September 2010 business
Laying of underfloor heating and bathroom installation in extension
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matthew and his colleague Ryan layed approx 30sqm of underfloor heating in my extension, and fit a new bathroom. The work has been carried out to a very high standard and I would recommend MSW to anyone looking for a top quality tradesman.
Customer in Liphook, 18 August 2010 business
Construction of built in wardrobes in master bedroom.
Scores:
7Tidiness: 7 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
8.8
Combined score: 8.8 out of 10
8.810

A friendly, reliable service. Professional in attitude, good workmanship.
Customer in Hindhead, 6 August 2010 business
Wood flooring to cinema room and stairs off.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Laid Tawny oak wood floor to cinema room extension and covered stair risers from hall. Very pleased with excellent professional finish. Carpentry second to none.
Customer in Petersfield, 4 August 2010 business
2 Bathrooms and a W.C
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matthew was always on time in the mornings, he informed us every step of the way about what was going on and how things were progressing. The finished result was brilliant and we were very pleased with his work. I will definately use him again and have no problems with recommending him to anyone.
Customer in Liss, 5 July 2010 business
Complete bathroom renovation to include installing shower/carpentry and tiling
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Delighted with Matthew's work.  He had to install washbasin in existing cloakroom and re-hang door. Completely renovate existing bathroom installing shower and pump. Walls had to be partially taken down and stud walls put up in 16th century cottage - nothing fazed him. He is also excellent carpenter. Very professional - would have no hesitation in recommending him to other customers.
Customer in Liss, 29 June 2010 business
Fixed leak in ensuite
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We had water coming up through our ensuite floor one Sunday evening. Matthew was able to come out on Monday, have a look, assure us all was ok till the next day and then he came and fixed it all with a minimum of fuss. All very efficient!
Customer in Petersfield, 25 June 2010 business
Woof floor to dining area.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Superb job if laying huge raised oak wood floor area with steps up to dining area with concealed lighting. Beautiful finish. Very skilled and talented carpenter.
Customer in Petersfield, 1 June 2010 business
Built cupboard to surround a boiler I installed
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I installed a new boiler in a house but needed a good quality cupboard built but it needed to be hand made as cupboard space was not a standard size so I employed MSW to carry out the work. They turned up on time and were clean and tidy. Customer was very happy not only with finished product but on the appearance and mentality of MSW. TOP JOB
Customer in Liphook, 8 April 2010 business
1st fix for four bathrooms
Scores:
2Tidiness: 2 out of 10 8Timekeeping: 8 out of 10 3Courtesy: 3 out of 10 0Workmanship: 0 out of 10
3.3
Combined score: 3.3 out of 10
3.310

I have had to pay a plumber to redo all elements of trader' s work. Poor work has meant I have had huge extra costs, I am still discovering his mistakes and poor quality work.
Customer in Farnham, 1 February 2010
Response from MSW Carpentry & Plumbing:
I was the second plumber on site at this new build to help another plumber speed up the completion of works. The plumber had already completed 50% of the work which was mainly the first fix. When the first fix was completed we tested all the pipework which showed many leaks and faulty connections which had been carried out before I got on site. I fitted a shower valve and when tested did not work. The customer felt that the leaks and shower valve problems were down to my work and did not want to employ my services anymore. Since that time the first plumber contacted me to say that in fact the valve fitted in the shower was faulty and was not my fault. I have contacted the customer to ask him about this but unfortunately he did not want to discuss this matter any further.
business
Loft ladder and new hatch installed. Also fitted a new tap in the bathroom and kitchen.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Efficient and courteous. Listened to everything we said and did an excellent job. Certainly would recommend him. Look forward to more work from Matthew before too long.
Customer in Liss, 25 January 2010 business
Re-fit shower room
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Matthew and Ryan did a great job on our difficult shower room - we have a 200 year old house with no straight lines at all - they were very clean and tidy and I was happy to leave them in the house all day while I was at work.
Customer in Woking, 11 November 2009 business
Hanging 14 oak internal doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent work, many thanks to Matthew!  I would recommend him to anyone requiring door hanging!
Customer in Haslemere, 26 October 2009 business
Repaired leak in central heating pipe in upstairs bedroom.  lifted carpet and wooden floor to access leak and then repair.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

work was carried out in a very efficient manner with no mess and everything replaced as it was originally.  Estimate was accurate and MSW were punctual and the work was done in a short time. An excellent job, well done
Customer in Petersfield, 25 October 2009 business
Checked central heating and repaired heating pump
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

MSW were punctual and very professional.  Work was completed as per quotation and to a high standard. Would have no hesitation in recommending them to other customers
Customer in Bordon, 1 October 2009 business
Complete bathroom renovation incl carpentry, tiling and full plumbing
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

I have been delighted on every level with the service and end result I have recieved from MSW Carpentry and Plumbing, professional, courteous, flexiable. Highly recommended.
Customer in Woking, 24 September 2009 business
Built airing cupboard and cupboard for boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Would definitely use again.  Great attention to detail, and listened to what I wanted. Work took exactly the time he said it would and he worked very hard each day.
Customer in Haslemere, 4 September 2009 business
Several projects.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have worked with Matthew on a number of projects and have found the standard of both his plumbing and carpentry work to be extremely high.  He is polite and well presented, and his work is done efficiently and the finish of his work is excellent, highly recommended.
Customer in Fleet, 24 August 2009 business
Replaced bathroom and downstairs cloakroom
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The service was excellent, the standard was 1st class, polite, on time and enthusiastic. I would recommend them.
Customer in Farnham, 12 August 2009 business
Installation of a new shower
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Couldn't fault any aspect of the work carried out, would use him again. I would recommend them.
Customer in Petersfield, 2 July 2009 business
Tap replacement
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Young man keen to run his own business, did the job efficiently and with a friendly manner. Definitely not a cowboy - did not rip me off. I would recommend them.
Customer in Petersfield, 30 June 2009 business
Replacement of shower pump
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very polite and tidy, young man. I would recommend them.
Customer in Petersfield, 30 June 2009 business
Radiator replacements.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Matthew arrived as arranged, did an excellent job and kept within his quote. Very pleased with the results.
Customer in Aldershot, 29 June 2009 business
Repair - no hot water to any of the showers
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very refreshing to have such a courteous and tidy workman in the house. We will definitely use this company in the future and would recommend them.
Customer in Petersfield, 10 June 2009 business
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.