“Do not use this company. I have never come across a company as bad as this one. Firstly, we were quoted 6-8 weeks to supply and fit; more like 10 weeks; once they had remembered to place our production slot with their manufacturers. This caused us lots of problems at our property with timings of builder, plasterers, etc. Over 3 days we had 3 different window fitters trying to do 'their best' (!!!) to fit our new windows. None of them were very competent or took any care in their work. Window seal's were cut short and installed; the seal's were not even mitred, not that that mattered”
Verified by Staff
– Customer in Brighton ( 1 ) 1 March 2016
Response from Macphersons:
I was sorry to see the comments left by this customer. Macphersons have installed thousands of windows over 31 years as the positive feedback on our website reflects. We very much appreciate constructive criticism, however on this occasion the criticism is unfair. The dates given at the time were an estimate and the customer was kept informed and as soon as we had dates we booked in for fitting. It was bespoke products ordered which has many manufacturing processes to go through which we have limited control over. At no point did we forget to book the windows with the manufacturer. We had 3 fit teams on the job as the amount of windows required two teams the first day to deliver and start unfortunately due to illness 1 of the teams was changed. Our fitters are competent, fully qualified and accredited in line all regulations and wouldn’t be employed by us otherwise. The windows are fitted within these guidelines. The problems experienced were a manufacturing issue and we went over and above to try and resolve the situation. The customer cut all communications with us so were not able to resolve any issues they may or may not have.