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Mmmarvellous

Member of Checkatrade for over 6 years
Mmmarvellous Feedback Scores
49 feedback reports
with an average score of 9.5 out of 10.
Works in
Cover all TW1-18 KT1-8, KT10, KT12-13 SW12-15 postcodes & some areas of TW19, TW20,KT15-16, SW18-20
Contact
name: Miss Clarissa Jopling
address:
Hanworth, Middlesex, TW13 6JA
telephone: 020 8941 2791   Enlarged for easy dialing:
020 8941 2791
email:
web:
Company Profile
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We are your local cleaning company, who offer a complete range of home cleaning services:-

Regular weekly or fortnightly cleans

o   Same housekeeper each time       

o   Housekeeper fully insured and vetted

o   Spot Check every 6 months on the housekeeper at your home

o   Holiday & Sickness cover provided for a continuous service

 Window cleaning which includes

o   Washes frames and ledges

o   Conservatory roof’ s & fascia’ s - How?

o   By using the water fed pole system

Carpet cleaning

o   Carpet’ s useable within an hour of the clean

o   Stain removal where possible

Mattress cleaning

o   Removal of dust mites & dust from the mattress

                  o   Kills micro-organisms within the mattress

Our friendly team will be happy to assist you all the way, ensuring they provide you with the service that is suitable for your individual needs & home.

 

Skills
Main work undertaken
Carpet Cleaning, Domestic Cleaning, Stain Protection, Window Cleaner
Accreditations and Memberships
Checkatrade


Company Information
Interviewed on: 7 March 2008 Public Liability Insurance: Current - Verified on 2 November 2012
Limited Company: Registration no. 5433183 /053969 Insured by: Zurich Insurance PLC
VAT Registered: No. 910219760 Coverage amount (£): 2,000,000
References 4 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Mmmarvellous joined in March 2008.

Trade referee,
We know them as being a reputable company.
Trader in Monmouthshire, 26 March 2008
Cleaning.
Very good service, reliable. I would be happy to recommend them.
Customer in Thames Ditton, 26 March 2008
Cleaning.
They provide an excellent all-round cleaning service. I have used them for many years and they have given me an excellent and very personal service, even showing the housekeepers around my house if I have been working and unavailable. Tip-top company, lovely to deal with. I would be happy to recommend them.
Customer in Hampton, 26 March 2008
Cleaning.
All 4 housekeeper arrived early, would not stop even for a cup of tea. Superb, polite, respectful service. I would be happy to recommend them.
Customer in Hampton Hill, 26 March 2008
Feedback Reports Showing 10 out of 49 (reviews based on work commenced)
Total recommendations: 49, average score 9.5 Last six months: 4 reports, average rating 9.5
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 4Workmanship: 4 out of 10
8.3
Combined score: 8.3 out of 10
8.310
Bi-weekly clean
We have been a regular repeat customer with Mmmarvellous for nearly a year. In that time we have had 3 different cleaners – the first was not good at all but fortunately left the company, the second was very good but had to leave due to personal reasons, the third was good in some areas but left out basic tasks stating there wasn't enough time (3 hours). The final straw was when I reduced the tasks to the bare minimum (bathroom, kitchen, hoover and mop) and I was still told there wasn't enough time. From the moment the contracts was signed I felt that Mmmarvellous were not at all concerned with the standard of cleans and their only response would be for you to talk to the cleaner yourself or to offer another cleaner. They only carried out one inspection and that was at my request as my instructions for the cleaner were being ignored. Because of this we have now decided to cancel our contract and look for an alternative company. I could not recommend this company.
Customer in Sunbury-on-Thames, 19 March 2014  
Response from Mmmarvellous:
The customers third housekeeper was allocated 14.1.14 who raised the issue of insufficient time, Mmm was not involved or aware of the reduction of tasks to the bare minimum as we were only informed of this upon cancellation. The action of the housekeeper is unacceptable and is being dealt with internally. The spot check we organised (every 3 – 6 months) was conducted on the second housekeepers’ work, the client had praised her prior to our visit and our feedback did not raise any quality or timing concerns. The customer had been communicative with Mmm during the change overs of housekeepers and knowing her requirements Mmm would have supported her concerns about the reduction of tasks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
House cleaning
Excellent company, very reliable and pleasant staff.
Customer in Shepperton, 21 February 2014  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Weekly house clean.
We have used Marvellous for a few years, the cleaners they had have all been very good.
Customer in Chertsey, 8 November 2013  
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Fortnightly cleaning.
I have been using Mmmarvelous since July 2013 for fortnightly cleaning. The company is very professional and helpful. They were clear regarding the contract and the cleaning requirements. My cleaner is a pleasure to have in the house, as well as being very thorough. She is one of the best cleaners that I have had and I am a picky customer. The company offer to organise replacements when the regular cleaner is on holiday. They also run a bonus scheme for the cleaners every three months, which acts as an incentive and a thank you. Overall I am happy with this company and would recommend them.
Customer in Kingston upon Thames, 6 November 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Housekeeping and cleaning.
Very high standard of cleaning, punctual and a pleasure to have round the house.
Customer in London, 13 September 2013  
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9
Combined score: 9 out of 10
910
Carpet cleaning
On time, great communication, super job. Stuck to price quote even though job bigger.
Customer in Surbiton, 7 August 2013  
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Weekly house keeping.
Reliable, efficient, great friendly service. My housekeeper comes once a week, keeping my house spotless and my clothes ironed beautifully!
Customer in Hampton, 8 July 2013  
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.7
Combined score: 9.7 out of 10
9.710
Cleaning services.
House cleaning company. Very reliable. Great service.
Customer in Weybridge, 28 May 2013  
Scores:
0Tidiness: 0 out of 10 3Timekeeping: 3 out of 10 3Courtesy: 3 out of 10 0Workmanship: 0 out of 10
1.5
Combined score: 1.5 out of 10
1.510
Regular Weekly Cleaning
We have been a regular repeat customer with Mmmarvellous for a number of years. Whilst the relationship started off well, we felt the standards of the regular cleaner that we had for a while were slipping, and whilst we addressed this with her, this didn't change. We therefore fed this back to Mmmarvellous who provided us with a further cleaner. Whilst she was good, she had to move away and stopped working for Mmmarvellous. From this time on, Mmmarvellous have been unable to provide us with a cleaner who is able to carry out a basic standard of clean (several were tried). We ensured that we fed back that the cleaners being provided were not doing the basics, however we were made to feel like we were asking for too much. We were made to feel that as there was no-one good available for a clean on a Friday we had to put up with a service well below basic standard. A very disappointing end to a relationship which started off well. We have stopped using Mmmarvellous for the reasons above.
 Repeat Customer in Ashford, 10 May 2013  
Response from Mmmarvellous:
We regret that, after being a customer for several years and giving us positive feedback in May 2011 on this website, we could no longer provide this customer with a Friday clean as requested. As a Thursday clean did not suit the customer, we felt it best to cancel the service. We immediately responded to the customers complaint by arranging a spot check and offering recommendations to the housekeeper in line with your requests. We also approached the housekeepers 8 other clients, none of whom are dissatisfied with her cleaning. Each client's circumstances are unique and we aim to provide the right housekeeper, however at this point we felt it best to say sorry that we were unable to match this customers requirements.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
House cleaning (regular).
Very high standard of cleaning. Agency is polite and provide excellent service. I am very happy.
Customer in Staines-upon-Thames, 1 May 2013  
These are only the latest 10 customer monitoring reports. Click to see all 49 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.