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Otter Maintenance On Tap

610 monitoring reports, 17 have been received in the past 6 months.

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Customer Monitoring Reports

Check boiler found fault, change part.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very good, polite phone call to say when he can make it, tidy work and no BS.
Customer in Worthing, 3 February 2012 business
Central heating boiler was not working. Needed replacement fan.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Otter maintenance were able to fit a second hand fan. It is guaranteed for 3mths. Very pleased with work done.
Customer in Yapton, 30 January 2012 business
New Kitchen
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Gutted the kitchen removed part wall under stairs replaced with a new kitchen including electrics, plumbing and tiles a job very well done. Thank you.
Customer in Worthing, 27 October 2011 business
Diverter valve repairs to Alpha boiler and outside waste pipe repairs
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Trustworthy, honest; work carried out to the highest standards. Alan will always find the best solution and explain clearly the work that needs to be done. Alan has maintained the boiler for several years and is consistently helpful and honest.
Customer in Worthing, 27 October 2011 business
Worcester boiler service.
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

On time as usual with Alan and efficient service for a reasonable charge.
Customer in Worthing, 27 October 2011 business
New boiler fitted new shower fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Reliable, polite, hard working and professional. I would recommend this company and will use them again in the future.
Customer in Lancing, 26 October 2011 business
Gas fre service and boiler service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Otter always provide a good service, I have used them for several years and will continue to do so.
Customer in Worthing, 18 October 2011 business
Fit replacement water heater complete with two new elements.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Arrived 10 minutes early and got straight to work. Tidy, efficient job. I am really satisfied.
Customer in Worthing, 14 October 2011 business
Yearly service to boiler etc
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Always friendly and willing to chat about any extra information we needed Job was done quickly and boiler was ready to use again within the hour
Customer in Rustington, 10 October 2011 business
Serviced boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt and friendly service. Work excellent.
Customer in Worthing, 19 September 2011 business
Boiler service and repalcem diverter valve.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

I would recommend this company .Friendly, reliable and honest.
Customer in Worthing, 5 September 2011 business
Supply and install gas boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Have used Otter twice before. Alan is very helpful and would recommend him always.
Customer in Worthing, 30 August 2011 business
Boiler service
Scores:
9Tidiness: 9 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9
Combined score: 9 out of 10
910

Efficient service, wasn't told time, he didn't take cheques.
Customer in Worthing, 3 August 2011 business
Boiler service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Have used Otter before, top service, would 100% recommend.
Customer in Worthing, 27 July 2011 business
Fitting a new gas cooker. Repairing a leak. Repairing a toilet flush
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

All 3 jobs done really well. Allan was quick to respond, was very professional and charged a really reasonable price. I'd definately recommend him.
Customer in Worthing, 26 July 2011 business
Install new gas fire
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The work was carried out to a high standard. Some complications arose but these were dealt with quickly. Will use this firm again and would recommend them to others
Customer in Worthing, 25 July 2011 business
Repairs and descale baxi boiler
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Service was satisfactory despite problems getting correct parts from manufacture.
Customer in Worthing, 14 July 2011 business
Boiler service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I would recommend this company.On time and explained everything.
Customer in Worthing, 1 January 2011 business
Service of combi boiler.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very efficient and detailed service, fill explained. I would recommend this company.
Customer in Lancing, 1 January 2011 business
Replaced ceramic mixer tap washer
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Left me with a temporary repair to stop my tap dripping while the right sized washer was sourced. Had to wait a few days until job was completed, but it was carried out to my satisfaction.
Customer in Worthing, 10 May 2010 business
Fitting if new siphon to toilet
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I was most impressed by every aspect of the work undertaken by them, prompt and efficient.
Customer in Worthing, 29 March 2010 business
Dropped ceiling and spotlights and pipe work removal
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Allen and his team were amazing. They were prompt, courteous, extremely good value for money and always turned up when they said they would. We have already recommended them to several friends and are relieved to have found a company that we know we can turn to for just about anything. Thanks lads.
Customer in Worthing, 26 December 2009 business
Servicing of gas fore and boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

It was good to see an apprentice working with the plumber and showing the same qualities of courtesy and tidiness.
Customer in Worthing, 20 August 2009 business
Boiler service
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Have used Otter before, late last year for a new bathroom. They are good and will use them again for many things.
Customer in Lancing, 20 August 2009 business
Fitted water filter and changed pipe work to fit.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Third time using this firm. Have fitted me a new kitchen and bathroom, workmanship very good.
Customer in Bognor Regis, 14 August 2009 business
Removal of waste disposal unit and replacement of drainage system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We had a distressing situation, Otter calmed us, carried out the work quickly and well.
Customer in Worthing, 7 August 2009 business
Carpet cleaning
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Third year we have used Ben and Sam to clean the carpets, a very good team, good value, good all round, pity more companies are not like this. See you next year lads.
Customer in Littlehampton, 7 August 2009 business
Boiler service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleasant workmanship, nothing is too much trouble, would recommend to anyone.
Customer in Lancing, 4 August 2009 business
Install Pump, c/w valves and Inhibitor
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly, very quick and everything is working well again.
Customer in Littlehampton, 30 July 2009 business
none actually done
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

although no estimate or work carried out in the end I was very impressed by their courtesy over the phone and would certainly call them first should the need arise
Customer in Worthing, 8 July 2009 business
FIT NEW BOILER
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

VERY GOOD VALUE, AS FITTED BOILER WHICH WAS RIGHT SIZE FOR OUR HOUSE. OTHER COMPANIES RECOMMENDED SMALLER BOILERS AT HIGHER PRICE.
Customer in Rustington, 18 June 2009 business
Fitted carpet.
Scores:
8Tidiness: 8 out of 10 7Timekeeping: 7 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.3
Combined score: 8.3 out of 10
8.310

Very polite, left everything clean and tidy and removed all rubbish. I would recommend them.
Customer in Worthing, 15 June 2009 business
Remove old boiler in kitchen and replace with new one in loft.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

My scores speak for themselves, my only gripe is they don't go to 11!  Very good to deal with, workmen are timely, friendly and don't demand too many biscuits! Very pleased, will come straight back for more without going round the houses getting other quotes.  A++
Customer in Worthing, 9 June 2009 business
Plumbing.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very good, no problems. I would recommend them.
Customer in Worthing, 6 June 2009 business
Repair two taps.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Since it was only a small job it is difficult to say much. The plumber was very helpful and courteous.
Customer in Worthing, 5 June 2009 business
Supply and install outside tap.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent company, cover most things. I wouldn't phone anyone else. I would recommend them.
Customer in Littlehampton, 5 June 2009 business
Replacement of something in storage heater.
Scores:
-Tidiness: Not Applicable 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

I was desperate because of a huge water overflow. The mainenance man soon found the cause and put it right.
Customer in Lancing, 28 May 2009 business
New central heating boiler fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work carried out efficiently and professionally. I would recommend them.
Customer in Bognor Regis, 27 May 2009 business
Replace outside tap with new one.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very good firm - Did a good job. I would recommend them.
Customer in Littlehampton, 27 May 2009 business
Boiler service and Landlord Gas certificate
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived as scheduled to service boiler, identified problem and helped liaise with Gas supplier who came and resolved within the hour.
Customer in Hove, 22 May 2009 business
Dripping cold tap in kitchen
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Much appreciated phone call, to give time of arrival on day of job. I would recommend them.
Customer in Littlehampton, 6 May 2009 business
Plumbing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased and would recommend. I would recommend them.
Customer in Littlehampton, 30 April 2009 business
Install new pump for central heating.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have been using Otter Maintenance for the last 2 years and they have always been reliable, good value for money and have a wealth of experience. I would recommend them.
Customer in Worthing, 23 April 2009 business
gas safety check and servicing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work was for my house that I let out. In the past I have had safety checks done, or so I had thought, but Alan discovered one of the fires had never been checked properly and was leaking co2 into the lounge!! the other was old and should now have ventilation in the room so had to be disconnected. I shall ensure I use these people in the future as better safe than sorry!
Customer in Haywards Heath, 8 April 2009 business
Plumbing
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Excellent work quality. I would recommend them.
Customer in Rustington, 6 April 2009 business
Removed old WC syphon and close coupled kit and new lot installed
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Otter Maintenance were the only people to answer their phone. I would recommend them.
Customer in Littlehampton, 3 April 2009 business
Radiator leak
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We always received personal service and job satisfaction. I would recommend them.
Customer in Worthing, 23 March 2009 business
Services
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly and helpful in fact very professional in all aspects. I would recommend them.
Customer in Worthing, 4 March 2009 business
General work.
Scores:
10Tidiness: 10 out of 10 -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very nice young man and got on with the job very well. I would recommend them.
Customer in Littlehampton, 23 February 2009 business
After flood refitted water softener, new radiator, dismantled book cases and re built, decorated 3 rooms
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Prompt, efficient, courteous, tidy. Estimates fair. On at least 2 occasions came out at very short notice to handle urgent repairs. All work done in time specified and extra problems fixed promptly.
Customer in Littlehampton, 19 February 2009 business
Isolate leak from broken shower and replace shower (new)
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I was completely stuck with water from a broken shower pouring through the ceiling in into my kitchen. I phoned the number on the Checkatrade list, they said "we will be with you within the hour" which they were and the problem was solved.
Customer in Worthing, 17 February 2009 business
General work.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
8.5
Combined score: 8.5 out of 10
8.510

Honest and reliable. I feel I could trust their advice thoroughly. I would recommend them.
Customer in Littlehampton, 13 February 2009 business
Plumbing
Scores:
10Tidiness: 10 out of 10 -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful at short notice. I would recommend them.
Customer in Worthing, 9 February 2009 business
General services.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very polite and tidy workman.  I would recommend them.
Customer in West Sussex, 3 February 2009 business
Replace cistern.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I've used Otter Maintenance many times and they are always first class. I would recommend them.
Customer in Worthing, 30 January 2009 business
Supply anf fit shower control
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

They do what they say, when they say, at the price they say. I would recommend them.
Customer in Littlehampton, 19 January 2009 business
General work.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable -Courtesy: Not Applicable 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Quality of workmanship very good, but exspensice labour being a pensioner on limited amount would like someone to service my baxi boiler. I would recommend them.
Customer in Lancing, 14 January 2009 business
Repair to leaking cistern.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fixed the assigned problem promptly, then returned to fix a different but related one equally quickly.  I would recommend them.
Customer in Worthing, 12 January 2009 business
Complete property refurbish
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Excellent local company with terrific workforce. I would recommend them.
Customer in Lancing, 10 January 2009 business
Shower pump repair.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very prompt and courteous service. I would recommend them.
Customer in Worthing, 7 January 2009 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.