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PC Help@Home

Checkatrade membership number: 96066

Address

Walton On Thames, Surrey, KT12 3QS

Contact

name: Daniel Macey
telephone: 07985 516896   Enlarged for easy dialing:
07985 516896
email: info@pchelpathome.co.uk
web: www.pchelpathome.co.uk
ProfileSkillsVetting
Checkatrade member since: 23 August 2007
Overall Rating: 9.8
Total recommendations: 62
Last six months: 37 cards, average rating 9.8

Customer Monitoring Reports

Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
PC help
Daniel and Walter have been most reliable and patient computer engineers over several years. I would recommend them.
Customer in Weybridge, 5 August 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
configuring wireless network
Even though I am fairly experienced, Daniel was able to sort out problems that I could not and would just have wasted hours of time and frustration on.
Customer in Weybridge, 1 August 2008
Scores:
-Estimating: Not Applicable 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.4
Combined score: 9.4 out of 10
Installation of wireless router.
Excellent service, highly knowledgeable.  Very helpful. I would highly recommend them.
Customer in Shepperton, 30 July 2008
Scores:
9Estimating: 9 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
General services.
Very refreshing to receive such prompt, courteous service.  I would recommend them.
Customer in Weybridge, 25 July 2008
Scores:
8Estimating: 8 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.7
Combined score: 9.7 out of 10
Wireless configurations for 3 computers to internet and to printer and updating / replacing internet security
Cost estimate given excellent service and clear descriptions of work carried out return visit necessary to overcome problems connecting IMac to Lexmark Wi Fi printer
Customer in Weybridge, 24 July 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Network set up and security check
Very good. No fuss, just got on with the job and also made some very useful suggestions about things that we might consider in the future. I would recommend wholeheartedly.
Customer in Kingston Upon Thames, 22 July 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
General services.
His name was given to me - and would give to others. Arrived on time, and does exactly what is needed for looking after my laptop and broadband. I would recommend them.
Customer in Richmond, 21 July 2008
Scores:
-Estimating: Not Applicable -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Restored computer to internet connection after virus infections.
Friendly, accurate workmanship, while explaining problems as they showed up, with remedy carried out promptly. I would recommend them.
Customer in Staines, 10 July 2008
Scores:
10Estimating: 10 out of 10 -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Completely restored whole computer
This company originally came highly recommended through some friends and they certainly lived up to and surpassed my expectations. Walter was professional, more than fair and very honest. He did a really great job, he kept me informed every step of the way and I would not hesitate to recommend him to family and friends!
Customer in Weybridge, 3 July 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Debugging system
Job carried out efficiently and with courtesy, would recommend this company.
Customer in West Molesey, 1 July 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
New power supply system and general tidy up
I was confident as soon as we discussed the job, as someone who knows little about computers this this was a great comfort to me, I would certainly recommend them.Thank you.
Customer in Walton-on-thames, 24 June 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Cleaned out, got rid of virus's, and updated, and put anti virus software on.
The gentleman was very pleasant, and explained everything he was doing, and why. He was very quick and efficient. We would recommend and use you again.
Customer in Walton-on-thames, 20 June 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Set up new laptop and fix a slow desktop pc
Walter was incredibly helpful and solved our long list of problems effortlessly and efficiently.  His knowledge was impressive but he didn't talk down to us, even though we are no Einstein's when it comes to Computers. An excellent service that I wouldn't hesitate to recommend.
Customer in West Byfleet, 18 June 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Problem solved my PC and advised on software.
Daniel listened to what I wanted and spoke my language. He was on time, worked quickly and provided great value for money. I'll always use him in future for all my computer needs.
Customer in Shepperton, 13 June 2008
Scores:
10Estimating: 10 out of 10 -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Setting up software for new computer and updating older versions on other computers.
Excellent service.  Fast, efficient and very clearly explained. This is the fourth time we have used PC Help@Home and we have been very impressed each time.
Customer in London, 10 June 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Printer / CD save/ File org.
So very helpful, easy and clear information of process undertaken, full explanation, engendered trust and for further help. This is what service and attention used to be, have not seen for a long time not today. I would recommend them.
Customer in Hampton, 5 June 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Wireless router problems
Great all round service, polite on time and friendly, I would certainly use again.
Customer in Feltham, 4 June 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Mended and serviced laptop.
Walter was extremely pleasant and efficient. I am planning to call him back over the next few weeks to install a new wireless system for me. Highly recommended.
Customer in New Malden, 3 June 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installed wireless network
Took care to explain all work undertaken. Was thorough and professional. Unreservedly recommended.
Customer in Kingston Upon Thames, 9 May 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Solved problems with our email system.
Walter was extremely knowledgeable, courteous and efficient.  He knew instantly how to solve the problems we had been having with our email when BT had been unable to! He also carried out other maintenance of our pc and laptop to ensure they ran more effectively.  I honestly could not fault the service in any way.
Customer in Worcester Park, 7 May 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
set up new laptop
brilliant man...has helped us out a few times, very polite and always friendly.  have recommended him to several of my mates, really knows what he is talking about...and makes it sound so easy........
Customer in Walton-on-thames, 1 May 2008
Scores:
-Estimating: Not Applicable -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
PC consultancy and printer networking
An excellent service at a reasonable price. I would have no hesitation in calling for help again at a later date. Clear instructions and help given
Customer in Epsom, 28 April 2008
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.3
Combined score: 9.3 out of 10
Computer repair.
Found to be quick, efficient and very courteous. I would recommend them.
Customer in London, 10 April 2008
Scores:
7Estimating: 7 out of 10 10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.6
Combined score: 8.6 out of 10
Install wireless network for pc' s.
Done a very professional job.  Excellent knowledge of broadband and windows and pc' s in general. I would recommend them.
Customer in Esher, 4 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
advised on new pc and installed wireless broadband and printer
arrives on time, gets on with work required, pleasant to deal with and explains situation in English. Also will advise of realistic options including those less profitable for PC Help @ Home. Previous work was done on one PC and it was then decided it would be cheaper to buy new pc than keep improving old one which was bought with advice from PC Help @ Home but not through them.
Customer in Walton-on-thames, 1 April 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Set up new computer, various network connections.
Great to have individual attention and explanations in English rather than jargon!  Sorted out new system brilliantly. I would recommend them.
Customer in Epsom, 28 March 2008
Scores:
-Estimating: Not Applicable -Tidiness: Not Applicable 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Transfer of programmes to new laptop.
First class, fast, professional service.
Customer in Weybridge, 19 March 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Installation of broadband + demonstration of features.
I was 100% pleased with the quality of the work and the manner in which it was carried out. I would recommend them.
Customer in West Byfleet, 12 March 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Re-install correct audio driver and reconnected peripherals
Friendly, efficient service and reasonably priced. I would recommend them.
Customer in Egham, 12 March 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.1
Combined score: 9.1 out of 10
laptop unresponsive - restored and recovered files.
I would recommend them.
Customer in Ashford, 9 March 2008
Scores:
10Estimating: 10 out of 10 -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Fixed PC.
Took PC away, fixed and returned next day, fantastic! I would recommend them.
Customer in West Byfleet, 7 March 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 8Value for money: 8 out of 10
8.9
Combined score: 8.9 out of 10
Up dated computer
Most helpful. Would use again. I would recommend them.
Customer in Walton On Thames, 29 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Transferring texts from mobile phone to computer
I spoke to over 25 IT experts who told me that transferring mobil phone txts to computer and paper txts was not posible. Daniel had no probelm. Absolutely excellent. I would recommend them.
Customer in Chessington, 29 November 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Computer problems involving a complete restore
Helpful , courteous and efficient. Service beyond the normal. Thourghly recommended.
Customer in Thames Ditton, 19 November 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Getting my computer working again.
Excellent work and testing before leaving. Very polite and friendly. Teasted numerous times to ascertain no more problems. Would recommend to any one as I was recommended to them, by a friend.
Customer in Sunbury On Thames, 18 October 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Computer services.
He kept his appointment and did his job efficiently and, more importantly, cheerfully. I would recommend them.
Customer in Staines, 17 October 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Computer problem resolved.
Fast, courteous service with a smile. I would recommend them.
Customer in Walton On Thames, 12 October 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 7Value for money: 7 out of 10
9.4
Combined score: 9.4 out of 10
Tidying up computer files and solving problems.
Extremely polite, helpful and competent.
Customer in Weybridge, 10 October 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Software problems and computer crash.
They make major computer problems easier to deal with. Pleasant, polite and knowledgeable. I would recommend them.
Customer in Feltham, 8 October 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
8.7
Combined score: 8.7 out of 10
Computer crashed - serious problem & system needed restoring.
Very impressed with this company's response to my panic telephone call when my computer crashed. Very courteous office staff who dealt with the matter very efficiently. Would recommend them without hesitation.
Customer in Weybridge, 8 October 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Checking and restoring lost programmes
Came on time worked on sytem and checked it completely. Gave help and was always polite. Charged for only an hour but could have stretched the work for two hour. I was impressed by the honesty. I would recommend.
Customer in Stanwell Village, 27 September 2007
Scores:
-Estimating: Not Applicable 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.9
Combined score: 9.9 out of 10
Computer services.
Extremely professional, in language that I could understand what was wrong and how he was going to put it right. An excellent service.
Customer in Woking, 21 September 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Repaired faulty internet connection.
We found Walter a most accommodating man and he spent a long patient time on the phone to The Orange call centre in an effort to resolve the issue. In the end he had to do it alone.
Customer in Sunbury-on-thames, 20 September 2007
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.1
Combined score: 9.1 out of 10
Set up a wireless network.
Very good and reliable, also helpful - 5 star service.
Customer in Walton On Thames, 18 September 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Set up New laptop and install new software.
Pleasure having him round, his honesty and service was top class, deffinatly recommended.
Customer in Walkton On Thames, 14 September 2007
Scores:
8Estimating: 8 out of 10 10Tidiness: 10 out of 10 7Timekeeping: 7 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 8Value for money: 8 out of 10
8.8
Combined score: 8.8 out of 10
Several IT issues resolved.
Delivered on their promise and added more value too.
Customer in Weybridge, 14 September 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Network and hardware maintenance.
PC Help@Home are a friendly, reliable service. Pricing is very competitive and on going support is always available.
Customer in Walton-on-thames, 13 September 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Laptop Acer not set up properly - fixed.
Easy to contact - turned up when they said. Removed his shoes at front door, very polite, very impressed. Would definitely use again - I would recommend them.
Customer in Woodham, 13 September 2007
Scores:
-Estimating: Not Applicable -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 6Value for money: 6 out of 10
9
Combined score: 9 out of 10
Unable to sort out emails - stuck in system.
I would recommend them.
Customer in Shepperton, 10 September 2007
Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.9
Combined score: 9.9 out of 10
Computer setup repairs advice all at home.
Pleasant and reliable.
Customer in Walton On Thames, 29 August 2007
Scores:
-Estimating: Not Applicable -Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
General overhaul of computer and set up printer and show me stuff.
Extremely courteous and helpful.
Customer in Hersham, 26 August 2007
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.