Install new shower and repair wall in bedroom caused by fitting shower.
910
The fitting of new shower was fine but I felt the repair work e.G plastering of bedroom wall, caused by fitting the shower was poor. The trader came out again briefly but I felt made the wall worse. The trader quoted two prices before work the second quote being a higher price which I felt was expensive. The trader quoted for two days, but ended up working for two half days.
Customer in
New Milton,
24 September 2011Response from Plumbers Online Limited:
This customers feedback comes with great disappointment and surprise, particularly as she was made aware that the job could only be achieved to a certain standard due to the plaster on the walls being in such a poor state. She was advised that without completely re-plastering the wall, it would have to be patched and would show through. The customer readily accepted this fact due to her urgency to have the shower installed. Two prices were given, but the first was made clear that it was a rough estimate until a firm price for the shower could be obtained, which was when I contacted her a couple of hours later with the second price, which she accepted. Finally, the customers comment regarding how long I was there has completely stunned me and I can assure you that the two days allowed were used to chop out an inset shower, make good through the wall, tile and install a new shower, as well as allowing for drying time and sourcing of materials. One thing the customer does not mention is the two further visits I made afterwards, to fine sand the walls to the best that they could be. When I left the customer she admitted that I had done everything I could and genuinely appeared happy with the work. I feel I have done all I can.
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