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Blackpepper Ltd

183 monitoring reports, 11 have been received in the past 6 months.

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To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Advice on remedying a problem
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Took a great deal of trouble to sort out an answer for us. Will call him to do work next time
Customer in Uckfield, 16 December 2011 business
Aga services and repaired
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Friendly, thorough and very knowledgeable, explained everything and returned to investigate and solve problems, will definitely use again.
Customer in Uckfield, 5 November 2011 business
Problem with central heating pump.
Scores:
-Tidiness: Not Applicable -Timekeeping: Not Applicable 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

I phoned Ali today as my central heating pump was not working. He spent 10 minutes on the phone talking me through various actions and the pump began working again. Although I did not require a visit from Ali, he was very friendly, helpful and knowledgeable and I will certainly be calling him with any future work.
Customer in Uckfield, 31 October 2011 business
Repair 3 way valve.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent work on bringing central heatin back in to working condition, given choice on how to improve system. I would recommend this company.
Customer in Uckfield, 24 October 2011 business
Replaced copper pipe due to leak.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent communication from the start fast and friendly finish. I would recommend this company.
Customer in Uckfield, 10 October 2011 business
Oil boiler service.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Friendly and helpful tightened radiator tap and changed fusr at no extra chanrge. I would recommend this company.
Customer in Crowborough, 5 October 2011 business
Service boiler and leak repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The chap was very friendly, knowledgeable, explained what he was doing all the way through, gave good advice and recommended how to care for the boiler.
Customer in Newhaven, 29 September 2011 business
Replacement of downstairs toilet
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ali did an excellent job, kept me informed and was extremely neat and tidy. Despite having to run around to pick up extra parts, he stuck to the quote given. I would highly recommend him.
Customer in Forest Row, 28 September 2011 business
Investigate low pressure in bathroom.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very helpful, polite and thorough in checking and testing system and advising on solution - highly recommend.
Customer in , 25 August 2011 business
Boiler and agar servicing, taps dripping fixed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Outstanding service, super, efficient, courteous and incredibly keen to do the job to the maximum standard - even offering to do so 'off the clock'.
Customer in Lewes, 27 July 2011 business
Oil tank
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

I was very satisfied with the overall performance for the work carried out and the friendly attitude of the operator.
Customer in Haywards Heath, 26 July 2011 business
Unblock drain to sewer
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ali arrived on the day to unblock the drain from my property to the main sewer, My drain is the last in a run of 8 properties and the run to the sewer about 20 metres. It proved to be more difficult than expected but he persevered and eventually cleared it. His attitude was brilliant and despite filthy working conditions never once complained. I would have no hesitation in recommending him.
Customer in Haywards Heath, 5 July 2011 business
Fixing leak on toilet
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The service was brilliant and he explained everything clearly.
Customer in Brighton, 27 June 2011 business
Replacement of shower mixing unit
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very friendly, informative and helpful, would definitely call Blackpepper again.
Customer in Haywards Heath, 16 June 2011 business
Oil boiler service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient, the engineer - Ali Karabiber very friendly.
Customer in Lewes, 1 June 2011 business
To check boiler fro excess fumes
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great communication re appointment time etc, very thorough and keen to fix our problem at minimum cost to us.
Customer in Mayfield, 20 April 2011 business
Remove and replace steele bath, mend valve
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very quick appointment, did a very good job with a friendly and pleasant manner, would not hesitate to use them again.
Customer in Brighton, 13 April 2011 business
Replacing kitchen sink tap
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

This company exceeded my expectations, removing a particularly difficult old tap, Mr Karabiber did a thorough job in a pleasant manner, was polite at all times and we would have no hesitation in calling on him again. He was thoroughly professional and certainly knew his trade.
Customer in Tunbridge Wells, 25 March 2011 business
Clear out drains around the house.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Provided a good service, and explained clearly what he was doing and what measure might be needed in future. Left site in a tidy state. I would recommend this company.
Customer in Wadhurst, 16 March 2011 business
Boiler servicing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ali went the last mile to complete the job even coming back at 8pm with the spare part he had been unable to get earlier. A really nice and reliable person.
Customer in Burgess Hill, 5 March 2011 business
Leaking toilet cistern
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I can thoroughly recommend Ali. Came out to look and advise on a leaking toilet cistern. Very friendly, informative and did not charge for this short visit. My now preferred plumber for any future work.
Customer in Crowborough, 3 March 2011 business
Reparation of taps.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Diagnosis should have been made on first visit and job carried out on a 2nd and last visit, not a 3rd visit making me feel guilty as he is very busy. Otherwise pleasant and helpful.
Customer in Uckfield, 8 February 2011 business
Replace cold water tank in loft
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly and excellent service and price, clearly described what would be done and fitted it in at short notice.
Customer in Uckfield, 21 January 2011 business
Plumbing and boiler service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ali has provided excellent service on each occasion, particularly when the mains stopcock failed. He has also been very accommodating in helping family and friends with plumbing emergencies.
Customer in Uckfield, 5 January 2011 business
Breakdown repair
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Ali had a big job to do after finding our boiler had been set up incorrectly and thus had breakdown, for a new build house this was not good, now I am confident the boiler will perform well.
Customer in Lewes, 4 January 2011 business
Shower head replacement
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very punctual, I would recommend and use them again.
Customer in Tunbridge Wells, 27 December 2010 business
Repaired boiler
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The young man was very polite and did a good job at such short notice before Christmas, he was very helpful in trying to help us as much as possible as we were moving.
Customer in Crawley, 19 December 2010 business
Repair to central heating.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Responded in adverse weather conditions, quickly and repaired system with parts where available.
Customer in Hereford, 18 December 2010 business
Shower, toilet, bath not draining; plunged and nodded to unblock pipes.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Really cool guy, did the job very quickly and thoroughly. Was more than helpful and very personable. I would happily recommend Ali to anybody and I would certainly use this company again.
Customer in Brighton, 6 December 2010 business
Repaired a toilet system that was not flushing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful and friendly. It was re-assuring to know that I was paying for the job (which was very reasonable) and not by the hour as the job took much longer than was expected. I will definitely use Blackpepper again.
Customer in Tunbridge Wells, 30 November 2010 business
Replaced old iron pipe due to rust
Scores:
8Tidiness: 8 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Good service and very reliable, Ali kept us informed of any delay and kept to his original price, he managed to fit the work in with short notice during a busy period.
Customer in Haywards Heath, 29 November 2010 business
Repair wc and boiler and basin taps
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleased with the work carried out, taking into consideration the late time of day that all the work was completed.
Customer in Hastings, 29 November 2010 business
Found leak in cold water tank and replaced ball valve.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Was a nice guy who got on with the job and seemed very knowledgeable and reliable.
Customer in Crowborough, 24 November 2010 business
Leak in men's toilet.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service provided.Full explanation given of what was done.
Customer in Brighton, 6 October 2010 business
Pipes replaced under sink, fixed leaking pipe.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very helpful and informative. Provided an efficient service. Went out of his was to help.
Customer in East Sussex, 4 October 2010 business
Re-fitted downstairs bathroom.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Clean and tidy, even recommended a plasterer. Takes great care in his work.
Customer in Crawley, 1 October 2010 business
Replace and fit new cold water tank in loft.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Man if his word and would not rest until the job was done. Even when he was taken unwell with a diabetes attack.A 100% worker.
Customer in Brighton, 30 September 2010 business
Cleared blocked drains.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I was very satisfied with the service carried out by this company.
Customer in Peacehaven, 25 September 2010 business
Boiler installation
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Friendly, professional service, excellent workmanship and knowledge of product, left very tidy.
Customer in Uckfield, 25 September 2010 business
Stop leak from cistern and leak from taps
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service - very friendly, helpful advice and great value for money.
Customer in Uckfield, 31 August 2010 business
Fit new tap.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work was done quickly and professionally. A good job done, extremely well.
Customer in Brighton, 23 August 2010 business
Repair leaks
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I cannot find any fault in Mr Karabiber's work.  He is reliable and trustworthy, I would recommend him to anyone.
Customer in Brighton, 11 August 2010 business
Fixed my shower.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We had 3 people out before hand and none knew what they were doing. He then came round and solved the problem...yey!
Customer in Brighton, 27 July 2010 business
Toilet replaced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic, all was very helpful and reasonably priced.
Customer in Brighton, 10 July 2010 business
External drain cleared.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Honest, professional, courteous and good workmanship.  Would definitely recommend.
Customer in Burgess Hill, 30 June 2010 business
Change part of shower
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The plumber was on time, did not waste time and the work completed was excellent.
Customer in Tunbridge Wells, 29 June 2010 business
Find and fix a leak that was damaging the ceiling.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Turned up very quickly. Sorted it without any fuss. A real relief. Highly recommended.
Customer in Brighton, 5 June 2010 business
Cleared and unblocked outside drains.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Responded promptly to an emergency call and carried out necessary work speedily and efficiently.
Customer in Burgess Hill, 12 May 2010 business
Plumbing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

On every occasion recently the service and workmanship has been excellent.
Customer in East Grinstead, 15 April 2010 business
Plumbing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service, would not hesitate to recommend.
Customer in Crawley, 8 April 2010 business
Replace faulty siphon to toilet
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work carried out very professionally and checked thoroughly. Would recommend. Thanks
Customer in Brighton, 31 March 2010 business
Installation of trv's.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

As previously stated - the work has been carried out to its usual high standard.
Customer in East Grinstead, 25 March 2010 business
Fit new programmer and stat.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

As previously stated the engineer is a credit to his profession.
Customer in East Grinstead, 5 March 2010 business
Total system flushed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

He was a credit to his profession.  Did an excellent job.
Customer in East Grinstead, 26 February 2010 business
Plumbing
Scores:
9Tidiness: 9 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.3
Combined score: 9.3 out of 10
9.310

Blackpepper went out of their way to help, they were very efficient at getting the job done and very nice to deal with.
Customer in Brighton, 25 February 2010 business
Plumbing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

How refreshing to have a plumber who knows what he is doing, it was a very difficult job but he persisted with it until it was completed to his satisfaction.
Customer in Horley, 15 February 2010 business
Locate/access/repair to leaking pipe under concrete floor and make good
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ali was the only plumber who responded to our call for help. He was very prompt, true to his word and kept in contact throughout. The leak was located in a very short time and he was thorough in the way he repaired the pipe. He maintained a clean environment and was very courteous.
Customer in Horley, 12 February 2010 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.