Checkatrade

Poole Key Locksmiths

226 monitoring reports, 189 have been received in the past 6 months.

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To protect the privacy of customers locations are displayed approximately.

Customer Monitoring Reports

Change of lock in cupboard.
Scores:
8Tidiness: 8 out of 10 8Timekeeping: 8 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
8.3
Combined score: 8.3 out of 10
8.310

He removed his outdoor shoes with out being asked!! Lovely pleasant man.
Customer in Poole, 15 May 2012 business
Fixed spindle in door lock mechanism
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Called Lee out at 6.40am with no complaints. Turned up 10 minutes later bright and cheerful. Was very professional, explained what the problem was and fixed it, rather than just charging me for the cost of a new lock which he very easily could have (seeing as I am not at all mechanically minded). He tested the lock numerous times afterwards to makesure it worked and explained how I could unlock my door to get back in should the spindle ever slip again. Felt at ease and like I could trust him and will definitely be recommending his services.
Customer in Poole, 14 May 2012 business
Replacing broken lock on back door.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

The job was difficult as the lock was jammed and rusted in Lee was cheerful and helpful and did his utmost to do a good job at a reasonable price.
Customer in Wimborne, 11 May 2012 business
Lock change on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Top man! Came round straight away and fixed the lock. No call out fee! Would recommend to anyone.
Customer in Poole, 10 May 2012 business
Changed barrell on yale lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt, helpful, friendly service, good advice given. Very clean, tidy and professional.
Customer in Fordingbridge, 9 May 2012 business
Repaired locking mechanism of upvc door
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
9
Combined score: 9 out of 10
910

Arrived promptly when contacted and carried out work tidily and kept me informed at each stage.
Customer in Poole, 8 May 2012 business
New lock fitted to patio doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Really good service, quick and efficient, with a clear explanation of the door operation.
Customer in Poole, 2 May 2012 business
Two new locks with keys
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Entirely satisfactory. He watched to see I could use the new locks
Customer in Fordingbridge, 30 April 2012 business
Door lock malfunction, changed out lock.
Scores:
6Tidiness: 6 out of 10 5Timekeeping: 5 out of 10 8Courtesy: 8 out of 10 8Workmanship: 8 out of 10
6.8
Combined score: 6.8 out of 10
6.810

He had to gain access, be inventive with bits, mused on how or why there was a problem and gave advice.
Customer in New Milton, 25 April 2012
Response from Poole Key Locksmiths:
The customer asked me to attend his caravan home, as he was unable to open the main door. The customer informed me it was not an emergency, as they would be using an alternative door. Arrangements were made for me to attend the following morning. I managed to open the door but after taking the mechanism and stripping it apart, I found broken parts in the unit, which the customer saw too. I advised that I did not have the exact part on board and would order it or I could take apart one of my new units and replace the broken parts. I informed the customer I would honour a 12 month guarantee which I would normally only guarantee 3 months. The customer watched me undertake the repairs, I tried it several time to ensure it worked correctly, the customer tried too. I have tried contacting the customer, leaving an answerphone message, however he has not contacted me. I did everything correctly to repair the door and went beyond what I should of by offering the extended guarantee. At the time the customer seemed very happy with the work. I have over 200 customer comments and this is my first negative feedback.
business
Lock service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Brilliant. Fast, very helpful and explained the door and the lock.
Customer in Poole, 25 April 2012 business
Opened a locked cupboard, keys left inside cupboard
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Amazing, quick to arrive, a quick, fast, clean job carried out, no mess or breakages.
Customer in Poole, 24 April 2012 business
Replacement lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly and professional service, quick response provided.
Customer in Bournemouth, 23 April 2012 business
Changed a door lock on double glazed door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very fast and tidy happy to recommend to anyone and will certainly use him again in the future thanks Lee...
Customer in Poole, 23 April 2012 business
Repair if double glazing door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Lee was extremely helpful and explained exactly what he was doing, a great job.
Customer in Swanage, 22 April 2012 business
Locked out
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very prompt and polite service by Mr Atkins.
Customer in Bournemouth, 21 April 2012 business
Replacement lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic service and a very quick response to a call out late in the day. Very Helpful, knowledgeable and reasonably price. Would certainly recommend Poole Key Locksmiths.
Customer in Poole, 20 April 2012 business
Replacement of door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great customer service provided promptly and efficiently at a very reasonable price. I would definitely use again.
Customer in Poole, 20 April 2012 business
Removed a faulty 3 lever door lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good and told me what was wrong and tried doing everything before had to drill to remove door lock. Gave me information and help to put new lock on.
Customer in Bournemouth, 16 April 2012 business
Emergency locksmith
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Absolutely lovely gentleman who was very quick and very friendly! Really saved our bacon!! Thank you so much!!!
Customer in Poole, 14 April 2012 business
Faulty Lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Picked up call straight away at very early unsocial hour and arrived at location at arranged time. .Solved problem quickly and efficiently.Would definately recommend.
Customer in Poole, 12 April 2012 business
Changed lock on back door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly and helpful. We phoned 6 different locksmiths and Lee was by far the cheapest. Thank you Lee.
Customer in Poole, 12 April 2012 business
Key broken off in lock, lock broken into and replace, door adjusted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt and professional service. This was an early morning call and the response time was very quick.
Customer in Poole, 11 April 2012 business
Drilled our store counter cache.
Scores:
8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Very good friendly service. I would recommend this company.
Customer in Ferndown, 11 April 2012 business
Was unable to open front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Got front door working also adjusted conservatory door so that it also operated properly.
Customer in Fordingbridge, 10 April 2012 business
Opened door.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Quick efficient, friendly service. I would recommend this company.
Customer in Bournemouth, 10 April 2012 business
Gain entry to garage and replace lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

An extremely good service. Very lucky to have found this locksmith. Am very impressed with the workmanship.
Customer in Poole, 10 April 2012 business
Changed various locks on doors and extra security on windows.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Lee went above and beyond to be helpful and gave good advice on the lock for windows and security advice.
Customer in Christchurch, 5 April 2012 business
Locked out service unlocked front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient professional and friendly. I would recommend this company.
Customer in Wareham, 4 April 2012 business
Changed locks on front door and porch door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very reliable and friendly would reccommend to anyone. Arranged to come within 15 mins of call to quote. Arrived on time to do the job. Changed locks on two doors for me and was very tidy, cleaned up afterwards Very polite and friendly
Customer in Poole, 2 April 2012 business
Change of gearbox for UPVC door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work completed to a high standard. Very prompt in attending after initial telephone call.
Customer in Poole, 2 April 2012 business
Replaced front door lock.
Scores:
-Tidiness: Not Applicable 8Timekeeping: 8 out of 10 8Courtesy: 8 out of 10 9Workmanship: 9 out of 10
8.3
Combined score: 8.3 out of 10
8.310

Prompt and helpful. I would recommend this company.
Customer in Christchurch, 2 April 2012 business
Emergency house entry - lost keys
Scores:
-Tidiness: Not Applicable 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.7
Combined score: 9.7 out of 10
9.710

Very quick to respond, very efficient, very friendly. Good price.
Customer in Ferndown, 30 March 2012 business
Replace front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, polite, came in less than 15 minutes, thorough, friendly and reliable.
Customer in Poole, 30 March 2012 business
Charged cylinder.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Happy with work. I would recommend this company.
Customer in Bournemouth, 29 March 2012 business
Unlocked old garden shed door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Brilliant !!! lovely man I felt I could trust him in his work and most importantly for me being a lone female I felt he wouldnt rip me off!! , I would highley recommend this company and I will use again this time for rubbish removal.
Customer in Poole, 29 March 2012 business
To gain into rental property and replace 2 locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt service. High standard of work felt at ease with his good manor.
Customer in Ferndown, 26 March 2012 business
Replacement lock cylinder upvc front door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Visited within 2 hours of phoning, nice tradesman, who also provided advice on another issue we had.
Customer in Broadstone, 23 March 2012 business
Locked out - gained entry
Scores:
-Tidiness: Not Applicable 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Quick response for Sunday night. Got on with job and let me know options and what he would do.
Customer in Bournemouth, 22 March 2012 business
Changed lock on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Work completed to high standard, came on time and very tidy and courtesy - would use again.
Customer in Poole, 22 March 2012 business
Adjusted door and keeps.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Service was excellent - he was on time and did the job well. I would recommend him to anybody.
Customer in Poole, 21 March 2012 business
Fit new lock on flat door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived the next morning after calling the previous evening.
Customer in Wimborne, 21 March 2012 business
Extra security on internal doors.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

General comment - excellent. Courteous, job neatly done and tidy.
Customer in Wimborne, 20 March 2012 business
Patio door lock mended.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

He was very efficient and gave use some new handles free as he'd slightly damaged the old ones.
Customer in Poole, 20 March 2012 business
Gain entry and replace lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very quick and courteous. I would recommend this company.
Customer in Christchurch, 17 March 2012 business
Changed lock from storm doors.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Job well done! Many thanks, on time and very courteous. I would recommend this company.
Customer in Christchurch, 15 March 2012 business
Locks changed on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt and efficient service, job completed in excellent time. I would recommend this company.
Customer in Bournemouth, 12 March 2012 business
Repaired lock on double glazed door
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Very obliging - worked hard to solve the problem. Would definitely use again if the need arises.
Customer in Poole, 12 March 2012 business
New front door lock and secondary lock readjusted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent - took the trouble to adjust the second lock because it was not working.
Customer in Christchurch, 12 March 2012 business
A new lock was put in conservatory door.
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Wonderful! Arrived in under 2 hours and completed the job quickly and efficiently and courteously.
Customer in Lymington, 12 March 2012 business
Change inner door lock mechanism.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The engineer was very polite. He explained clearly his intentions. To the repair and he carried out the repair most satisfactorily.
Customer in Ringwood, 10 March 2012 business
Replace 2 lock mechanisms and adjust 5 doors
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Punctual, pleasant manner, knew job, carried out work carefully, gave good advice.
Customer in New Milton, 7 March 2012 business
Front PVC door would not unlock. Stripped, lubricated and put back.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived within 5 minutes of call worked quickly and efficiently. Explained the problem. Showed how to lubricate to prevent the problem in future.
Customer in New Milton, 5 March 2012 business
Broken lock UPVC Front Door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Lee arrived within 45mins of my call and the lock was replaced quickly and efficiently. Courteous and friendly service.Highly recommended.
Customer in Christchurch, 5 March 2012 business
Replace lock in garage.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service, phoned with problem, job expertly done within 2 hours of call out. Tidy and clean after finishing, good advice on maintaining working parts and lock.
Customer in Poole, 28 February 2012 business
New front door lock mechanism in UPVC door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Lee is always on time, polite, helpful and keeps you fully informed of what he'd doing and what you need. A great local tradesman. Fully recommend his services.
Customer in Broadstone, 27 February 2012 business
Renewed broken lock system on French windows and fitted security devices
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I could not have asked for a better experience. Mr Atkins was prompt, obviously very experienced, helpful with advice and polite and friendly. A first class service.
Customer in Poole, 27 February 2012 business
Locked out of flat.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly, quick and professional. A quick call, 10 minutes later he turned up, 8 minutes later I was back in my flat.
Customer in Poole, 22 February 2012 business
Services patio doors
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service! Was very honest and good customer care.
Customer in Bournemouth, 22 February 2012 business
Replaced two worn out locks conservatory doors.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Locksmith is competent, friendly, cheerful and very informative minor additional work not charged for.
Customer in Christchurch, 21 February 2012 business
Gain entry and repair lock.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Sunday evening response excellent, every effort exceeded to accomplish the job. I would recommend this company.
Customer in Wimborne, 19 February 2012 business
Supplied keys for filing cabinets.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very prompt service. Very friendly, very tidy and would use time and time again.
Customer in Wareham, 17 February 2012 business
Gain entry to our home from which we were locked out.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

This company arrived when they said they would successfully gained entry were very polite and friendly. I would recommend this company.
Customer in Wareham, 15 February 2012 business
Front door lock fell apart.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Nice positive telephone manner, quick response. Cut 3 extra keys at no cost. Excellent.
Customer in Wimborne, 14 February 2012 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.