“On his second visit, the technician began his inspection and pulled two floor boards, but found nothing but more rat droppings. I had to ask him to pull out the third floorboard (I'm not sure why he hadn't done this the first time or why I had to request it) and there he found a gap between the wall and the counter, which may possibly be an entry point. I was glad we discovered that but was frustrated that I had to be the one to suggest it. I did not find this to add up to your claim on your website: "We enjoy every challenge and take pride in solving your pest problems"”
Verified by Staff
– Customer in Isleworth ( 1 ) 3 October 2016
Response from Power Pest Control:
This customers feedback is not what this customers complaint was at all in the 1st instance, I have been dealing with this job all the way. A very very challenging customer indeed. The customer was booked in for an AM appointment for her 2nd visit, the technician was running late that day but kept the customer informed more than twice, leaving a message as customer was not answering her phone. The customer became frustrated and abnormally angered as she didn’t want her children’s lunch time interrupted due to the later than scheduled visit, then demanded a full refund although the treatment had been successful, it all became about money. All I can say is that for the many customers we have there is always going to be one that you simply cannot work with and our usual great feedback speaks for itself.