Checkatrade

Prompt Plumbing

122 monitoring reports, 13 have been received in the past 6 months.

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Customer Monitoring Reports

Replace electric shower
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

What a pleasure having Ken in my home, he is an excellent plumber who really knows his stuff, he obviously enjoys his work.
Customer in Eastleigh, 4 May 2012 business
Water pipe repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken was very helpful with a small problem that we had. He turned up on time and worked very neatly. You only really know how good someone is when you have a problem and Ken turned up trumps. Thank you Ken
Customer in Southampton, 10 April 2012 business
New Boiler Fitter
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very please with my new boiler, supplied and fitted at a very competitive price. Ken was punctual, professional and very helpful. He also fitted a new room thermostat. I would recommend Prompt Pluming to anyone and will definitely be using them again.
Customer in Southampton, 16 March 2012 business
Boiler service and repair
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken came at the time arranged he did a thorough service as well as fixing the boiler on the same visit - I can now have a decent hot bath again. He also gave excellent advice on a special deal being given by the manufacturer which will save me money but make him none!
Customer in Southampton, 27 February 2012 business
Fix Central Heating pipe I put a nail trough !
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I needed an emergency repair after I put a nail through the CH pipe repairing the loose floorboards which was rather stupid. Called prompt Plumbing and Ken was here within the hour to repair the CH pipe. I am grateful he showed up within the hour to fix the leak so we had the CH and hotwater going again. Next time I will ask him to service our boiler (glow worm) when its due at the end of this year.
Customer in Southampton, 19 January 2012 business
Radiator thermostat renewed and boiler service annual.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have used prompt and punctual for 20 years and we have always found their work to be of a high standard. I would recommend this company.
Customer in Romsey, 16 December 2011 business
Service gas boiler and gas fire
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken did a 1st class job, strongly recommend, he took the time to explain the technical aspects of the gas boiler.
Customer in Southampton, 8 December 2011 business
Gas certificate for boiler and gas fire
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Prompt and clean, good work, very helpful, friendly and explained everything he was doing.
Customer in Southampton, 8 December 2011 business
1. Repair leaking pipe work in kitchen. 2. Repair leaking toilet cistern.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent - good, clean, tidy, cheerful worker, cleaned up and left, repairs in good working order checked before payment requested.
Customer in Fareham, 23 November 2011 business
Fitting of new central heating boiler system.
Scores:
8Tidiness: 8 out of 10 7Timekeeping: 7 out of 10 8Courtesy: 8 out of 10 9Workmanship: 9 out of 10
8
Combined score: 8 out of 10
810

Excellent information tidy and very efficient. I would recommend this company.
Customer in Southampton, 17 November 2011 business
Service to Baxi boiler.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10
9
Combined score: 9 out of 10
910

Pleasant person, did the job quickly and efficiently.
Customer in Southampton, 10 November 2011 business
Fitted new boiler flue
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

As always, very prompt and efficient. A nice tidy job, thanks
Customer in Southampton, 21 October 2011 business
Fixed leaking tap
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived the day after I called to fix a leaking tap. Great, efficient service. No job too small, would definitely recommend.
Customer in Southampton, 3 October 2011 business
Removal of obsolete gas fire pipe repair of bathroom tap.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have used Ken twice and have been very satisfied with the work. Frieindly punctual workman. I would recommend this company.
Customer in Southampton, 3 October 2011 business
New central heating system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very efficient and reliable service. Fitted new central heating system and will definitely have Ken back for all our future plumbing needs. Thoroughly recommended.
Customer in Southampton, 13 September 2011 business
New pump on hot water system.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

On time, prompt diagnosis, had new pump, changed within 30 minutes. I would recommend this company.
Customer in Southampton, 6 September 2011 business
Boiler thermostat replaced/shower temperature adjusted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very friendly, very reliable. Always checked by phone if coming, and kept to appointments. It was a pleasure to have him do the work, and I would thoroughly recommend him.
Customer in Southampton, 30 August 2011 business
Central heating thermostat.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Have always used Ken for plumbing problems, he is most reliable.
Customer in Southampton, 22 July 2011 business
Connecting shower and changing pipe work to connect a shower off pump.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Extremely pleasant, detailed knowledge and prompt. Great service. Brilliant to know I have a plumber for the future, including one for change of boiler.
Customer in Southampton, 15 July 2011 business
Fitting gas hob in new kitchen
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fitter arrived on time and completed job with minimum disturbance and left area clean.
Customer in Southampton, 4 July 2011 business
Service to gas boiler, gas fire and gas hob.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken fitted a replacement boiler 3 years ago and did a good clean job which is why there were no qualms about contacting him again.
Customer in Southampton, 29 June 2011 business
Over head tank new valve fitted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have known this plumber for many years and have been well impressed by all of his work.
Customer in Southampton, 22 June 2011 business
Replaced fan control box and ignition to our boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Arrived on time, cleaned up afterwards, was polite and pleasant. Explained what he was doing and why.
Customer in Southampton, 6 June 2011 business
Replace kitchen sink and tap, stop leak in airing cupboard
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken was polite, prompt and very efficient. I would certainly use them again!
Customer in Southampton, 28 April 2011 business
Boiler service and fix.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly and excellent service - highly recommended.
Customer in Southampton, 18 April 2011 business
Replacement boiler and new filter fitted
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service - professional but friendly, Ken did a great job.
Customer in Southampton, 24 March 2011 business
Plumbing
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service, while here we had to make an emergency dash to hospital, on return home we found everything clean and tidy and he had even gone round the house closing all windows to make sue everything was secure.
Customer in Gosport, 23 March 2011 business
Boiler service (combi boiler).
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived on time, efficient and thorough. Charged as quoted.
Customer in Southampton, 22 March 2011 business
Boiler service and fault.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great communication, friendly, reasons for fault explained helpfully, honest and good value for money.
Customer in Winchester, 16 March 2011 business
Boiler Service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Service carried out with the minimal of fuss. Ken was friendly and very professional throughout. Would definitely use him again.
Customer in Southampton, 12 March 2011 business
Installation of new Central Heating System, Boiler and various other
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt Plumbing carried out virtually all the heating and plumbing work in our new house, this included installation of a central heating system, combi boiler, plumbing of bathroom, kitchen and utility room, hanging and installation of radiators, outside tapes... the lot! Ken and Graham were very good, work was carried out to a high standard and completed on time, During the work they were very helpful, made lots of suggestions and were easy going when we changed our minds or asked for extra work to be done... very competitively priced, work area left tidy... I cannot fault them and highly recommended them!!
Customer in Winchester, 28 January 2011 business
Boiler service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

As usual ken was on time, friendly and efficient. I always use prompt plumbing as the charges are very competitive and ken is reliable.
Customer in Southampton, 14 January 2011 business
Serviced combi boiler.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
9.7
Combined score: 9.7 out of 10
9.710

Ken fitted our boiler, so I knew it would be a good job as I was pleased with the fitting.
Customer in Southampton, 12 January 2011 business
Boiler service.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt Plumbing installed the boiler and I was very pleased with the work. Ken did extra work for me and will continue to call on him.
Customer in Southampton, 12 January 2011 business
Replace boiler fan
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

He came the day we rang him and the job was completed the following day. A very clean and friendly + tidy plumber I will use him again.
Customer in Southampton, 14 December 2010 business
Plumbing services.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good with date, time and workmanship, a good clean worker, very reliable.
Customer in Southampton, 14 December 2010 business
Boiler service.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Known Ken for 20 years and have continued to use his services. All plumbing jobs - need say no more.
Customer in Southampton, 26 November 2010 business
Replaced combi taps at kitchen sink.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

They were able to come 24hours before agreed booking. Clean and tidy. Absolutely no complaints.
Customer in Southampton, 25 November 2010 business
Boiler serviced - plus a couple of minor jobs.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken has been sorting out our plumbing problems and servicing for 20 years.
Customer in Southampton, 23 November 2010 business
Home owner gas safety check.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have known Ken for 15 years and he has always looked after the boiler and plumbing in our house.
Customer in Romsey, 4 November 2010 business
Replaced old en-suite shower, loo and sink and fitted shiny new ones.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Really pleased with the work. Couldn't have hoped for a better job to be done. Thank you!
Customer in Southampton, 2 November 2010 business
Boiler service and new thermostat fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Have used Ken for many years, would recommend him at any time.
Customer in Southampton, 1 November 2010 business
To get a gas fire to work
Scores:
7Tidiness: 7 out of 10 6Timekeeping: 6 out of 10 5Courtesy: 5 out of 10 0Workmanship: 0 out of 10
4.5
Combined score: 4.5 out of 10
4.510

In my opinion I feel I should have been made aware of a call out charge
Customer in Southampton, 1 November 2010
Response from Prompt Plumbing:
Reliability/timekeeping - I turned up exactly on time Tidiness - As always I used my dust sheets and dust pan and brush Courtesy - I though we got on like a house on fire hence them asking me to quote more work Quality of workmanship - In my opinion unlike another plumber I identified the problem and if allowed to buy a new part would have successfully repaired the fire.
business
Fixed overflowing watertank and fitted isolator tap to pipe
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Friendly and reliable, turned up when he said he would, and explained exactly what he had done. Would recommend and use again.
Customer in Southampton, 21 October 2010 business
Service central heating boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken responded promptly to our message and came within a couple of days to carry out the job. Very friendly and pleasant and will contact him again when necessary.
Customer in Southampton, 18 October 2010 business
Boiler service
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have had a very good service for 10 years with no complaints.
Customer in Southampton, 11 October 2010 business
Renewed boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good and reliable tradesman would recommend to anyone.
Customer in Southampton, 7 October 2010 business
Plumbing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

We have had Prompt Plumbing (Ken) for nearly 30 years. What more can I say.
Customer in Gosport, 1 October 2010 business
Plumbing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Reliable, reasonable (prices quoted), resilient n(over comes most problems) refreshingly cheerful.
Customer in Southampton, 9 September 2010 business
Minor plumbing work and replace taps and leaking pipe.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.5
Combined score: 9.5 out of 10
9.510

Very good work. Reliable, completed lots of minor work and at a good price. Would use again.
Customer in Southampton, 6 September 2010 business
Leaky stop cock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I felt that the work was a bit expensive for how long it took, but the work was good and very tidy.
Customer in Southampton, 19 July 2010 business
Two external taps fitted
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Friendly, down to earth, reliable plumber who does a quality job with a smile.
Customer in Southampton, 13 July 2010 business
Unblock central heating.
Scores:
9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10
8.8
Combined score: 8.8 out of 10
8.810

Always worrying getting a new tradesman in, but the guys from Prompt Plumbing were courteous and professional, would use again.
Customer in Southampton, 5 July 2010 business
Fitting of replacement boiler.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

The work undertaken was carried out in a very professional manner with very little inconvenience.
Customer in Southampton, 29 June 2010 business
Fixing Toilet
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Ken fixed our broken cistern. We were pleased with the work and are hoping to use him again in the near future.
Customer in Southampton, 14 June 2010 business
Plumbing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Good communication, excellent time keeping and a thoroughly professional job.  Would recommend to others.
Customer in Southampton, 27 May 2010 business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.