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Rockprotex Ltd Feedback Scores

Rockprotex Ltd

Checkatrade membership number: 88338

Address

Brighton, East Sussex, BN1 8NF

Contact

name: Rod Lamont
telephone: 01273 506368   Enlarged for easy dialing:
01273 506368
mobile: 07957 870308
fax: 01273 546154
email: rockprotexltd@ntlworld.com
web: www.rockprotex.co.uk
ProfileSkillsVetting
Checkatrade member since: 12 June 2006
Overall Rating: 9.4
Total recommendations: 24
Last six months: 0 cards
Description
Rebuilding Balconies, Concrete Structural Repairs, Brickwork Repairs, Repointing, Monument Cleaning, Drive & Patio Cleaning. STONE PROTECTION :- For your paving, bricks & stones. Solutions to problems with water penetration, Mould, stains, graffiti, weathering. A sealing solution that protects & allows stone to breathe. DRYTREAT:- Ideal for floors, walls, swimming pool surrounds, garages, entertaining areas, kitchens , paving, car parks, pavements, marine infrastructure etc.
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Customer Monitoring Reports

Scores:
10Estimating: 10 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9.4
Combined score: 9.4 out of 10
General services.
The work was carried out whilst I was at work.  They were both prompt and reliable. I was very satisfied with the outcome.  I would recommend them.
Customer in Seaford, 19 May 2008
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
8.9
Combined score: 8.9 out of 10
Kitchen
Rod Lamont is a very good workman and he gave the impression that no job was too small.  Which now a days is very rare to find. I would recommend them.
Customer in Eastbourne, 12 March 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Bathroom walls, sealing and toilet.
I am quite happy with the work carried out on my property. It was excellent and very outstanding. I am very pleased and will continue with this company.
Customer in London, 30 January 2008
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Repair of roof and chimney cowl
Excellent service, informed of all work to be carried out prior to commitment. I would recommend them.
Customer in Uckfield, 9 August 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Builders.
I would recommend them.
Customer in Seaford, 8 August 2007
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Repointing wall.
I would recommend them.
Customer in Lewes, 30 May 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Fit and cement new drain cover.
Small job but well done.
Customer in Eastbourne, 23 May 2007
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.4
Combined score: 9.4 out of 10
Rebuild damaged exterior retaining wall.
Rod and his team were always courteous and Rod kept me fully updated as to progress when I was not around. I would definately recommend Rockprotex.
Customer in Hove, 28 April 2007
Scores:
-Estimating: Not Applicable 2Tidiness: 2 out of 10 2Timekeeping: 2 out of 10 8Courtesy: 8 out of 10 5Workmanship: 5 out of 10 4Value for money: 4 out of 10
4
Combined score: 4 out of 10
Repointing.
"...On the first day that the work was due to start, he and his men arrived three hours late, not a good start. He states in his website "full inhouse operation, including skilled craftsmen and site supervisors". It then transpired that these so called employees were two Romanians. On one occasion when they did not arrive, I phoned Mr Lamont who told me that they were travelling down from London, and the train was delayed. Needless to say, all the time that they were here, they did not put in a full days work, constantly missing, or turning up late and going early. This certainly did not have anything at all to do with the old horse chestnut, complying with Health and Safety guide lines. They were certainly not skilled or craftsmen. ...it is my belief that Mr Lamont has no staff. He just uses casual labour, as and when he needs them. There wwas no supervision apart from the odd visit by Mr Lamont and they left the surroundings of the house in a terrible state. A lot of mortar left behind between the bricks and that was not cut out properly. The pointing work was started by another man and was not of good order either messy and cracking. He was a subcontractor. I had to call Mr Lamont on 1 April...we came to an agreement that the site would be cleaned up and I would give them a second chance.. if they removed the bad pointing and started again. in the next five days, on only two and a half of them did anyone turn up to work. He agreed that someone would work over the bank holiday to get the job completed. ....the site was cleaned but not very well.......Every time noone arrives for work, I have to telephone Mr Lamont...In his letter to me, Mr Lamont subtly accuses me of not liking foreign workers. Romanians are not yet allowed to work here, unless they are self employed. If you have a work permit why would you leave London to travel one and half hours each way for a days labouring work? If I had been the sort of person who would base a complaint on racist lines, I
Customer in Seaford, 14 April 2007
Response from Rockprotex Ltd:
On the first day the workers started work at 10.30. They started work at lower levels as the scaffold which had been ordered in good time did not arrive until15.05pm. We have informed the complainant both verbally and in writing that the workers who started this job are European Nationals - working within UK law. They are not casual workers for whom we have not vetted or checked their employment status. They all have UK CIS cards (now unique tax reference) to enable us to pay them and deduct the correct amount of tax from them to submit to the Inland Revenue. These workers have worked for us on various contracts in London and the South East. They are reliable, flexible, skilled and hardworking. One of these workers has worked for us for two years previously and is currently working in a supervisory capacity on a 50K contract, for a customer who continues to give us repeat contracts and is confident in our standards. Incidentally, the workers are not Romanians. To satisfy the complainant, we replaced the "foreign workers". We replaced these workers with someone who was prepared to work over the bank holiday weekend to complete the job - he is an associate of some 25 years. We returned on Sunday 1 April regarding a batch of cement that was not up to standard . we agree that this area would not have been passed by us and that it would absolutely have to be redone and we would not allow this area to be passed as our standards regardless of any complaint by any customer. It is unfortunate that the complainant felt the need to monitor work times and start times and break times of our workers. The HSE would not consider their regulations an "old chestnut". However on completion of the work, this customer was happy with our work and offered to pay for the work immediately - prior to invoice. We appreciate his prompt payment of our quote and on receipt of our invoice.
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Roofing and plaster ceiling.
Very happy with work and professional advice. I would recommend them.
Customer in Eastbourne, 5 April 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Replace guttering.
The work was carried out promptly and efficiently, Mr Lamont was courteous and friendly. I would recommend them.
Customer in Nr Hailsham, 23 March 2007
Scores:
10Estimating: 10 out of 10 8Tidiness: 8 out of 10 5Timekeeping: 5 out of 10 8Courtesy: 8 out of 10 7Workmanship: 7 out of 10 7Value for money: 7 out of 10
7.6
Combined score: 7.6 out of 10
Repointing gable end and part of rear wall.
I have no hesitation in recommending this company for its professional manner in carrying out this work in difficult weather conditions.
Customer in Ringmer, 14 March 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Repair of wall from storm damage.
Most helpful & cleared up better than they first found it. Due to householders ill health!!! I would recommend them.
Customer in Peacehaven, 30 January 2007
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.9
Combined score: 9.9 out of 10
Re-pointing of garage bricks.
A fantastic worker. Honest reliable, professional, quiet etc. Excellentresults re-pointing garage brickwork. I would recommend them.
Customer in Goring By Sea, 28 November 2006
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 8Workmanship: 8 out of 10 8Value for money: 8 out of 10
8.8
Combined score: 8.8 out of 10
Re-pointing and corner of roof cementing.
Rod is extremely Courteous and most reliable work finished to a good standard. highly recommend him.
Customer in Eastbourne, 23 November 2006
Scores:
8Estimating: 8 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.8
Combined score: 9.8 out of 10
Building.
Very courteous throughout arrived on the date arranged. Finished work excellent and site was left tidy. Reduced price when asked. I would recommend them.
Customer in Ringwood, 5 November 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
General building work.
Very polite and helpful. I would recommend them.
Customer in Laughton, 3 November 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Interior decorating repair and maintenance.
Excellent, they were reliable, friendly and very tidy workers. The result was of a very high standard - a great transformation. I would recommend them.
Customer in Seaford, 20 October 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Repairs to garage roof and structure/removal of debris from site.
From initial visit to completion I have nothing but praise for the courtesy, hard work and overall efficiency of the 'Boss' and his team. I would recommend them.
Customer in Shoreham By Sea, 23 August 2006
Scores:
9Estimating: 9 out of 10 9Tidiness: 9 out of 10 9Timekeeping: 9 out of 10 9Courtesy: 9 out of 10 9Workmanship: 9 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Drain renewal
I would recommend them.
Customer in Brighton Basement, 7 July 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
10
Combined score: 10 out of 10
Fencing
Their service was excellent, I will always recommend them to people.
Customer in South Norwood, 30 June 2006
Scores:
10Estimating: 10 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 9Courtesy: 9 out of 10 10Workmanship: 10 out of 10 10Value for money: 10 out of 10
9.9
Combined score: 9.9 out of 10
Painting and decorating.
The work done was excellent. I would recommend.
Customer in Seaford, 27 June 2006
Scores:
9Estimating: 9 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10 9Value for money: 9 out of 10
9.6
Combined score: 9.6 out of 10
Plastering 2 rooms.
Very good, clean and tidy also very helpful. I would recommend them.
Customer in Eastbourne, 30 May 2006
Scores:
8Estimating: 8 out of 10 10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 8Workmanship: 8 out of 10 9Value for money: 9 out of 10
9
Combined score: 9 out of 10
Concrete repairs and protection.
I would recommend them.
Customer in Hellingley, 10 December 2005
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear.
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