Safi Cleaning Services Ltd

Response from Safi Cleaning Services Ltd:
Before cleaning the windows and carpet I had explained to the customer the method used and highlighted the issues. Windows: I explained how the pure water system works, highlighted the fact that on first cleans there is the high probability of the windows spotting as these had not been cleaned in a very long time and that if this was particularly bad to contact us and we would re-clean the windows at no charge. No call has been made requesting a 2nd clean. Carpet: Upon questioning to ascertain the customers concern on the carpet, she told me that there was a strong smell of animal in the lounge. I suspected that there was the presence of urine soiling in the carpet and told her that I might not be able to neutralise the odour if the soiling had contaminated the underlay and that cleaning would breakdown the urine crystals and the bad smell would return. I pointed out that the ideal solution would be to remove the underlay, clean and sterilise the area beneath the carpet or to re-carpet the room. Following my report the customer initially did not want to proceed with the carpet clean then changed her mind knowing what was in store.