“New consumer unit was installed by ServiceTeam. There was a fault with the upstairs electric supply after the work was complete. ServiceTeam said they would send someone out to see if the fault was from their work but wouldn't do any charged work before first asking permission. No permission was given but after the visit they then proceeded to charge the card they had stored on file over £100 and have since refused to refund the charge. Have complained to the bank to get a refund. Would not use them again.”
Verified by Staff
– Customer in Wimbledon ( 1 ) 20 June 2017
Response from Serviceteam Ltd:
Serviceteam were requested to visit to what was thought to be a re-call to a faulty consumer unit we had replaced some months earlier. We advised at point of booking, that if any materials used, or the quality of workmanship is at fault then the work would be done free of charge. However, if the fault was not related to our work the call would be charged for, the customer understood and provided payment details, prior to our visit. The fault discovered was on a completely different consumer unit altogether to the one Serviceteam installed, which had been in place for many years, and therefore not remotely connected to our installation. Subsequently, post our second visit an electrical appliance had been installed (by others) which aggravated the fault. We duly fixed the fault for the customer and charged a minimum charge, as it was unrelated to any previous work completed by us. The scores don’t accurately reflect the true service level provided by us, as the fault was repaired quickly, efficiently and in a tidy manner. The customer expected an unrelated fault, caused by others, to be repaired free of charge, which we believe to be unreasonable.