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Surelock Homes

465 feedback reports; 54 received in the past 6 months

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To protect the privacy of customers locations are displayed approximately.

Feedback Received

The following reviews are based on work commenced.
Replace existing locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Total satisfaction with this company. On time, price, kept to what was agreed tidy and a joy to talk to.
Customer in Havant, 14 April 2014   business
Changed front door locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived at agreed time and completed the work to high standard. Quoted price before starting work. Would definitely use again.
Customer in Portsmouth, 31 March 2014   business
Repair faulty UPVC Mechanism
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
On time professional service, polite at all times.
Customer in East Grinstead, 31 March 2014   business
Locked in// open and replace door strip.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I think this is the best tradesman I have ever used, from the first phone call to the moment the chap left my house he was professional and polite quoted me a rough price over the phone and stuck to it. Very impressive! Highly recommend to anyone.
Customer in Southsea, 27 March 2014   business
To supply and fit new lock to uPVC door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Paul gave me a brief description, diagnosis and cost over the phone. He arrived 20 minutes after my phone call, which was late evening. The lock was a bit more damaged than he expected and I guess took him a tiny bit longer, but the price and quality of the job was the same. Great service, good knowledge and clean. Would use again and recommend to others.
Customer in Waterlooville, 18 March 2014   business
Gain entry to car.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service, very quick call out, so helpful.
Customer in Portsmouth, 17 March 2014   business
Handles and gearing replacement on double glazed door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Called at 13.00 arrived about an hour later. Explained what was wrong and what was needed to fix the problem. Gave all the alternatives explaining the cost of each. He did not push me to go for the most expensive work (handles did not need changing but I chose to as they were well worn cosmetically).Well pleased and would certainly use again.
Customer in Portsmouth, 17 March 2014   business
Replace upvc faulty gear box
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived promptly, friendly, excellent service, would use again.
Customer in Southsea, 9 March 2014   business
Repair faulty front door lock and new keys.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Paul responded to my enquiry very quickly and gave an accurate summary of the likely cost of work needed. The problem with the front door Yale lock was sorted and extra keys were cut at the same time. Very professionally done and even brought a dustpan and brush to clean up! Would not hesitate to recommend.
Customer in Portsmouth, 6 March 2014   business
Lock on wooden chest made to fit.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very satisfactory. In retrospect I wondered if I was charged OAP rates.
Customer in Fareham, 4 March 2014   business
Change 3x upvc locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Professional and quick, would thoroughly recommend.
Customer in Portsmouth, 20 February 2014   business
Replaced front door lock, handle and realigned hinge
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Paul came the same day we phoned and helped us changed the front door faulty lock, handle as well as realigning the hinge. It was really tricky as the hinge was out of alignment but Paul's expertise got it fixed. The tricky hinge took Paul a further 30 minutes to solve but only charged us some little extra for it. Paul then tidied everything up afterwards. Paul's very friendly manner, professionalism and expertise is second to none and explained everything we needed to know. We would very strongly recommend Paul and would not hesitate to ask Paul for help again should the need arises in the future.
Customer in Portsmouth, 19 February 2014   business
Replaced faulty cylinder
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Swift friendly and very good. A joy from some other services.
Customer in Waterlooville, 18 February 2014   business
Lock out, replacement cylinder.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent, professional service. Arrived within half an hour of initial phone call. Provided additional advice in relation to my door and maintenance which was not given to me when fitted by a well known Company. Would not hesitate to recommend to family, friends, work colleagues etc.
Customer in Portsmouth, 14 February 2014   business
Replace upvc gearing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Couldn't lock front door last thing at night. Guy from Surelock Homes was excellent, arrived in half an hour and replaced faulty parts. Price was good, considering the time of night. I have no hesitation in recommending this company.
Customer in Havant, 3 February 2014   business
Fix faulty lock on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent service. Paul arrived within an hour of my call, immediately identified the problem and carried out the repair quickly. He was polite and helpful. Would definitely call again.
Customer in Portsmouth, 27 January 2014   business
UPVC door failure.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Called Paul from Surelock Homes as front door was jammed shut we were locked in house so a bit scary Paul was here in 25 minutes popped open door and replaced faulty part. Amazing! Thank you ever so much will highly recommend.
Customer in Southsea, 25 January 2014   business
Replaced whole mechanism on UPVC door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Was at my property within half an hour, work completed within half an hour! No mess plus it was explained what had happened.
Customer in Southsea, 15 January 2014   business
Change lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Work carried out promptly and was provided with a personal friendly service. We would use this company again and have used Surelock Homes previously. We always find them to be reliable.
Customer in Southsea, 7 January 2014   business
Thorough inspection of door lock, advice and recommendations.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Having telephoned the company, a representative arrived within the hour, inspected the back door lock which was then found not to be inoperative. Advice and recommendation given helpfully and courteously, in case of future lock replacement, and was then advised there was no call-out charge. Most impressed with the service and speed!
Customer in Havant, 30 December 2013   business
Adjust front doors and change 3 locks .
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent prompt , courteous and efficient service .Very reasonable priced and high standard of workmanship.
Customer in Fareham, 11 December 2013   business
Change 2 x locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent all round service .Highly recommend .
Customer in Emsworth, 10 December 2013   business
Replace faulty upvc gearing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
On time and explained fully what was required. Good value for money. Excellent workmanship.
Customer in Portsmouth, 10 December 2013   business
Change faulty lock and cut three keys.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A very fast service and most helpful. Showing me how to lock and be safe inside and out. Excellent service all round.
Customer in Waterlooville, 28 November 2013   business
Locked out.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very satisfied with very quick response. Happy to recommend them.
Customer in Fareham, 27 November 2013   business
Lock replaced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The second time I have used Paul because he gives a fast, professional and friendly service. Very strongly recommended.
Customer in Southsea, 19 November 2013   business
Replace faulty handles.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
The service was efficient and quick. Very nice chap who did the job.
Customer in Fareham, 30 October 2013   business
Front door lock mechanism replaced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Prompt service. Efficient, cheerful, cleaned up afterwards. Overall an excellent service.
Customer in Southampton, 25 October 2013   business
Replaced two locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very pleasant guy polite and very knowledgeable. Clean and very tidy workmanship.
Customer in Southsea, 20 October 2013   business
Replace gearbox in UPVC door.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
Very happy, came round within an hour of calling them and did a great job!
Customer in Fareham, 20 October 2013   business
Replace two upvc mechanisms.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Both my front door and back door had faulty upvc door mechanisms. Have been putting up with them for ages, was worried that it would cost me an arm and a leg to get them fixed but I was pleasantly surprised when Paul from Surelock Homes (love the name) had completed the work. So happy with the doors now. Thanks ever so much Paul.
Customer in Fareham, 17 October 2013   business
UPVC door handle mechanism fault.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very friendly, helpful guy. Gave me a rough diagnosis over the phone and what he thought would cost, trying to be as accurate as possible breaking down potential costs for me. He arrived an hour and half later. Very thorough, explained exactly what it was, told me exactly how much it would cost. Tidy, swift and very friendly. Costed less than I had expected. Very high recommendations from me!
Customer in Portsmouth, 28 September 2013   business
Locks changed and secured back door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
After a break in attempt, Paul was out within 24hours, replaced and secured all locks and discussed other options with my wife for security and put her mind at rest and assured her. We are now safer in our home. Thanks Paul.
Customer in Fareham, 25 September 2013   business
Mended back door lock and sorted front door jamming.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very pleased with quality of work. Professional service. Excellent customer service. Would recommend.
Customer in Waterlooville, 25 September 2013   business
Opened and replace failed upvc mechanism.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Second time I have used Surelock Homes and once again superb service. Arrived dead on 12 o'clock, diagnosed the problem, sprung door open with no scratches or damage, had a replacement on his van. All replaced in half an hour. If I could score this company 11 I would. Even reduced the bill as I was a former costumer by 10% top rate!
Customer in Hayling Island, 15 September 2013   business
Open and replace lock on upvc door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Great, friendly, efficient service and lock quickly repaired.
Customer in Portsmouth, 2 September 2013   business
Lock changed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Paul came out within 45 minutes of initial phone call and completed work within 5 minutes! Polite and friendly. Thank you.
Customer in Portsmouth, 31 August 2013   business
To provide access to house.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Friendly, efficient, punctual, very helpful. Would recommend.
Customer in Portsmouth, 23 August 2013   business
Keys stolen and replaced lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Prompt service, polite and efficient, highly recommended.
Customer in Portsmouth, 17 August 2013   business
Lock change on moving in.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
A swift response to a call to come and change front door locks. Very friendly and professional job, combined with good general security advice. Will definitely use Paul again for any similar work. Strongly recommended.
Customer in Southsea, 16 August 2013   business
Garage door barrel lock replaced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Would surely recommend this company. Arrived on time, very polite and tidy worker. Completed the job quickly and efficiently. Thank you!
Customer in Hayling Island, 14 August 2013   business
New mortice lock fitted to front door plus extra keys cut.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Phoned Paul to ask for someone to come and fit a new mortice lock as we had to keep replacing keys for ours due to them having tangs which snapped often. He was here in 20 minutes, removed the old lock, supplied one with keys which would not snap easily and fitted it in less than 30 minutes. He then cut extra keys as requested and tested each one to ensure it worked. Brilliant service, lovely friendly attitude, good price. I would definitely use him again.
Customer in Portsmouth, 9 August 2013   business
X2 garage door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very prompt and polite service. Highly efficient. Got the job done.
Customer in Southampton, 3 August 2013   business
Open and replace lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Helpful and reliable, opened lock in seconds! Brilliant service.
Customer in Chichester, 1 August 2013   business
Gain entry to upvc door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very quick and friendly service. Excellent, polite service.
Customer in Southsea, 1 August 2013   business
New lock fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
I would highly recommend this service. Very positive and would definitely use again (but hopefully not).
Customer in Gosport, 31 July 2013   business
Open and replace faulty UPVC gearbox.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Polite and professional. Good service. Highly recommend to anyone.
Customer in Hayling Island, 31 July 2013   business
Change faulty cleaning and handles and lock upvc door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived early, assessed problem and gave approx cost. Changed lock cut extra keys in 1 1/2 hours, brilliant.
Customer in Waterlooville, 11 July 2013   business
Change 2x upvc mechs and 2 x window mechs
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very professional outfit service was excellent from start to finish would highly recommend to anyone.
Customer in Southsea, 6 July 2013   business
Fitted mechanism.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Fabulous service on time polite and very knowledgeable. Will definitely use again.
Customer in Southampton, 4 July 2013   business
Costumer locked.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010
Very prompt, efficient, courteous and polite. Would certainly recommend and use his service again.
Customer in Emsworth, 26 June 2013   business
Front door gearbox was changed.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Excellent! Started straight away, told me exactly how much it would be - definitely use again.
Customer in Eastleigh, 24 June 2013   business
UPVC door unable to lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Very prompt and carried out work to full satisfaction.
Customer in Southampton, 20 June 2013   business
Removed key from lock and replaced barrel.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Arrived within 30 minutes. Very hard working and pleasant. Will definitely use again and recommend to others.
Customer in Fareham, 18 June 2013   business
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Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.