Checkatrade

Surelock Homes

336 customer feedback reports; 81 received in the past 6 months

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Customer Feedback

The following reviews are based on work commenced.
Changed cylinder on lock, entrance to small block of flats.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul came on time, diagnosed the problem quickly and effected a very satisfactory repair. He was very helpful and the on-the-spot key cutting service was very useful and good value.
Customer in Southsea, 10 May 2013   business
Replaced front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very prompt and efficient service, would recommend his services.
Customer in Portsmouth, 24 April 2013   business
Key safe supplied and fitted.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived early. Likeable friendly guy. Explained what he would do. Tidied up after. Excellent.
Customer in Portsmouth, 24 April 2013   business
Changed my UPVC front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent, turned up on time and changed the lock in 5 minutes, very nice and friendly.
Customer in Southsea, 23 April 2013   business
Front door unlocked
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A very efficient, pleasant and reasonably priced service.
Customer in Portsmouth, 18 April 2013   business
Replace faulty UPUC gearing.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleasant, tidy, on time, work carried out very well.
Customer in Southsea, 16 April 2013   business
Releasing a jammed lock on a UPVC door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent service - Paul arrived at the time he promised and knew what the problem was straight away. He explained what had caused the breakage and was able to carry out the necessary work
Customer in Fareham, 15 April 2013   business
Replaced 2x UPVC multi-points and cut additional keys.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

What more can I say about this company - excellent! Just moved to a new property and both front and back doors had locking points which had failed, got Surelock Homes from Checkatrade and he was with me in 30 minutes, measured up and replaced both UPVC door strips. This company was helpful from the start, polite and tidy. Very satisfied costumer!
Customer in Fareham, 8 April 2013   business
Open jammed UPVC patio door - replace door lock mechanism.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Called Paul late afternoon on Saturday and he arrived at 10:00 Sunday next day bang on time. Recognised make/model of existing lock/grabox immediately as no longer available, and had an alternative part with him that worked just fine. Great job! Recommend any time.
Customer in Portsmouth, 7 April 2013   business
Repair to lock on patio door and replacement of front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul visited twice. On the first occasion he repaired a faulty lock on a patio door and on the second he replaced the front door lock. He arrived promptly on each occasion, worked purposefully and efficiently and completed the work successfully. He was courteous and professional and his pricing was clear and fair. I have no reservation about recommending him to other customers.
Customer in Southsea, 27 March 2013   business
Replace lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Prompt services within 30 minutes - very polite and helpful.
Customer in Havant, 25 March 2013   business
Locked out.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 -Workmanship: Not Applicable
10
Combined score: 10 out of 10
1010

Called out to my daughters flat. Turned up on time attended to job no fuss no problems - very reassuring. Entry obtained with no damage.
Customer in Southsea, 23 March 2013   business
Jammed door bolt
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Great service as usual and a new bolt sourced (it was an unusual one). Highly recommend this company.
Customer in Emsworth, 22 March 2013   business
Gain entry to Yale.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived very quickly and gained entry to the flat within a minute.
Customer in Hayling Island, 21 March 2013   business
Replacement of upvc door, strip and lock
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived on time, identified the problem and explained solution options, completed when he said, was courteous and tidy.
Customer in Portsmouth, 21 March 2013   business
Patio door not locking.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good and very exact on the job. Well pleased and happy about it.
Customer in Fareham, 20 March 2013   business
Lock change and advice about further garage lock change.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul was very friendly and polite. He did the work quickly. He was also happy to give further advice about another possible lock change.
Customer in Havant, 8 March 2013   business
Replacement of two locks for a business.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very happy with the work conducted today. Paul specified exactly the locks we needed which were excellent value, and installed them in no time at all. He cut the relevant keys for us and left everywhere clean and tidy. Would highly recommend.
Customer in Southsea, 8 March 2013   business
Gain entry and front door lock change.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very, very efficient, very, very fast response, very, very keenly priced service. Really could not recommend this company or person more. There are hundreds of choices out there but I hit on a winner straight away.
Customer in Havant, 8 March 2013   business
Change front and rear door locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I have used Paul and his company a few times before and always found them very helpful and I was not disappointed this time either. Thank you again for your quick response and fair price.
Customer in Fareham, 1 March 2013   business
Changed front door lock and added an additional deadlock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic job. Would definitely recommend and would certainly use Surelock Homes again.
Customer in Portsmouth, 27 February 2013   business
Broke key in front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul arrived on time and sorted the problem quickly.
Customer in Fareham, 23 February 2013   business
Dealt with faulty front door lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arrived promptly, explained problem and dealt with it swiftly. Would highly recommend this company.
Customer in Gosport, 21 February 2013   business
Fitted 2  security enfield bolts to up and over garage.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Excellent job done was worried about my garage getting broken into as its behind my house but now feel much better that Paul has put extra security on it for us. Very friendly and polite company, highly recommend.
Customer in Hayling Island, 21 February 2013   business
Change front door lock and handle, sorted out patio door lock and handle.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Gave me a rough price over the phone call my tenant and made arrangements, turned up on time carried out work to a high standard very happy with the results. Price very good as well.
Customer in Fareham, 7 February 2013   business
Conservatory lock opened and replaced.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul was a very nice man and worked quickly to get work done. Very reasonable price. Well done.
Customer in Fareham, 7 February 2013   business
Fit key safes.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fitted five safes to walls in our retirement block. Very professional service, polite at all times and place was spotless when job was completed. Very satisfied.
Customer in Fareham, 5 February 2013   business
Locked out.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Here when time stated, excellent rates for a Sunday.
Customer in Hayling Island, 3 February 2013   business
Adjust UPVC door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very good service, would have arrived in 1/2 hour.
Customer in Portsmouth, 28 January 2013   business
Front door locked and jammed shut.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Returned home from work unable to open front door. Couldn't get into the house any other way. It was freezing outside, with snow on the ground. Called Paul who I had used once before to change a lock on my back door. He said he was just finishing a job and could be with me in half an hour. He arrived before that, had the door open in seconds which got me out of the cold! He explained the problem which was the gearbox, also solved the problem of why the door had never shut properly since we've had it. That being the latch had been fitted the wrong way! The door now shuts and locks easily, Paul fixed it quickly. He was tidy and very polite and clearly very knowledgeable about his trade. I would definitely call on him again and recommend him to friends and family.
Customer in Waterlooville, 21 January 2013   business
Replace lock due to lock out.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

He turned up very quickly, diagnosed the problem and fitted a new lock. I would strongly recommend.
Customer in Southsea, 15 January 2013   business
Door lock, upvc gear box replacement.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Came very quickly. Did a good job. Very pleasant manner.
Customer in Hayling Island, 11 January 2013   business
Supplied and fitted new gearbox on UPVC front door and adjusted alignment strip.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul arrived shortly after my phone call explained the problem to me, told me he could do the job, we agreed his price and it was all complete in half an hour despite him being extremely busy as it was the first working day after Christmas. All in all an excellent job done by an extremely nice courteous, polite man. Whom I wouldn't hesitate to recommend to anyone or to use again myself if the need arose.
Customer in Portsmouth, 2 January 2013   business
Front door lock jammed shut.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Locked in house when front door jammed shut on a Sunday over Christmas. Phoned Surelock Homes and Paul arrived within an hour and freed us. Replaced a faulty door gearbox and solved the problem! An experienced, polite and clean worker who I would have no hesitation in recommending. Topped off by a reasonable price!
Customer in Havant, 30 December 2012   business
Replacement locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Just moved house. Had all locks replaced for a decent price. Turned up on time, was quick and friendly.
Customer in Southsea, 22 December 2012   business
Change and installation of three locks.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fast, efficient response to my initial query and installation of locks.
Customer in Emsworth, 17 December 2012   business
Emergency change of lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fantastic service. Needed the lock changed in an emergency. Came round immediately and swiftly changed the lock. Paul was able to prepare extra keys at the same time. Brilliant.
Customer in Portsmouth, 17 December 2012   business
Fitted new door lock and chain.
Scores:
9Tidiness: 9 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810

Rang in morning and came straight away. Very helpful and courteous.
Customer in Emsworth, 15 December 2012   business
Gain entry and replace cylinder.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul's service was excellent, he came out an hour early when I asked, and was very polite.
Customer in Portsmouth, 14 December 2012   business
Replace lock barrel.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A superb quick response and an excellent job done. Paul was here within the hour and identified the solution to our problem immediately.
Customer in Havant, 12 December 2012   business
Change front lock (wood door) change back lock (upvc).
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Fab reliable service - gave fantastic information, cut further keys. Clean and tidy work.
Customer in London, 6 December 2012   business
Repair lock on bathroom door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Arried promptly and did a very efficient job. Excellent.
Customer in Emsworth, 6 December 2012   business
Replaced faulty gearbox on double-glazed front door and replaced lock on garage door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Called the locksmith at lunchtime and left a message for him to call back. He called back within the hour, when we discussed the work that needed to be done and I was advised, clearly and precisely, what the possible cost of the work would be. Once I agreed to the price, the work was carried out later that afternoon and within the agreed price. Job well done.
Customer in Fareham, 6 December 2012   business
Change of lock on front door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul was punctual, polite and did a good job very quickly.
Customer in Waterlooville, 4 December 2012   business
Refitted a different lock to sun lounge door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I needed the lock on my son's sun lounge door to be changed in order to keep him safe. Paul understood the problem and checked out the job within a couple of hours. As promised he returned the next day with the part (it needed to be ordered) and fitted it at a time convenient for us. Brilliant service, polite and prompt. Will definitely recommend Surelock Homes if asked.
Customer in Billingshurst, 4 December 2012   business
Change gear box to upvc door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Good work, given full details of work completed. Very satisfied, thank you.
Customer in Portsmouth, 28 November 2012   business
Fitting new handles to porch door.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very efficient, professional and rapid service. Workmanship of a very high quality. Everything cleaned up on finishing.
Customer in Portsmouth, 21 November 2012   business
Change all locks to property.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Unfortunately I was burgled last night, I called Paul from Surelock Homes to replace all locks and fit a high security lighting system. All locks were changed without any hassle at all and security lighting was arranged with his electrician and installed that same afternoon. I have to say that this company made me feel safe again in my property and Paul made me feel reassured about everything. He does a great job and is clear to see he enjoys his work. Thanks so much. I will recommend you to anyone.
Customer in Chichester, 21 November 2012   business
Opened locked door
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I found locksmith most helpful and recommend his services to anyone.
Customer in Portsmouth, 17 November 2012   business
To unlock patio door.
Scores:
-Tidiness: Not Applicable 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Very pleasant and quick! Explained charges and stuck to them!
Customer in Gosport, 17 November 2012   business
New night latch, chain and spy hole.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul was very courteous on the phone, gave me a quote over the phone and turned up when he said he would. My wife was in and dealt with Paul, who worked quickly to get the job done. The work is of a very good standard and the price was very good and was slightly less that quoted over the phone. I will be recommending this company to others.
Customer in Southsea, 14 November 2012   business
Replaced door lock with new.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

A 'simple' job quickly accomplished with enthusiasm and useful hints and tips on safety issues and how to maintain continued good operation of door locking systems was given.
Customer in Chichester, 10 November 2012   business
Gain entry to mortice lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

I'm from Bromley working in the area needed to gain entry to shop door, top yale was working but bottom mortice wasn't key was just spinning. I called a company before I called Surelock Homes and I was quoted a very high amount to get this lock open. I later found out that this was a national company and not a local one just pretending to be. Paul from Surelock was very helpful and friendly and opened lock without any problem at all and was more then half the price that I was quoted by this other company. Have kept your card Paul as will 100% use your services again if I ever needed them.
Customer in London, 7 November 2012   business
Unlocked faulty indoor lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul Tribouillard was on time, polite ,pleasant and efficient.
Customer in Waterlooville, 24 October 2012   business
Locks changed on 3 access doors.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Paul said he'd 'be there in 20 minutes' and so he was! He was quick, efficient, polite and friendly! Everything was done with minimum fuss and extra keys were cut. Good job, well done!
Customer in Waterlooville, 18 October 2012   business
Lost/stolen keys: changed  cylinder lock and mortice lock.
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010

Absent mined left keys in my front door lock which were then stolen. It was Sunday and envisaged a huge problem getting someone to come out or even answer their phone. I needn't have worried. My call was answered within seconds and they came out within the hour. Work carried out was fast and efficient and good advice given. Really nice and polite and cleared up all mess made - even cut extra keys for me! Totally brilliant, fast, efficient and professional service - this type of truly fantastic service is all too lacking normally in this day and age of rip off/couldn't care less type of service we seem to have to put up with so I have absolutely no hesitation in highly recommending them.
Customer in Southsea, 7 October 2012   business
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.