“Paul arrived on time and was very friendly. He took a look at our locks and added a further £25 to the previously quoted price as we had an original Chubb lock, despite the fact he had quoted for a 'Chubb' lock originally, as we had requested. He explained his reasoning in that he didn't actually think it was a Chubb lock but another brand. We accepted the price increase, although we weren't overly happy with it, and he completed the job quickly and well.”
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– Customer in Southsea ( 1 ) 20 May 2017
Response from Surelock Homes:
thank you for the positive review I’m glad you are happy with the work and apologise for the slight misunderstanding.
When customers ask for a quote to replace a Chubb lock the lock that is actually originally installed isn't a Chubb lock but a standard British Standard mortice lock. People just say chubb lock because this is the best known phrase for these locks.
When I arrived on site I found in fact it was a chubb lock and offered you two choices one to replace chubb lock as like for like but unfortunately Chubb locks are much more expensive or secondly I offered to replace the existing chubb with a standard 5 lever B/S mortice for the quote I originally gave you but did explain moving the key hole a bit and a little more work involved your husband said he wanted the chubb lock replaced with a chubb lock which I did to his instruction and he seemed quite happy with that?
but like I said thank you for the positive scoring you gave us :-)